Data Center Maintenance
Solve downtime disruptions, service roadblocks and budget constraints with expert third-party maintenance (TPM) solutions.
Support Strategy
Stop settling for a less effective maintenance strategy
You’ve invested significant time, money and plans into your data centers. Yet the traditional OEM support model can limit you.
Once the service warranty expires, you’re:
Overspending on maintenance
Locked into an unforgiving post-warranty contract
Refreshing hardware sooner than necessary
In the end, you settle for less.
Multivendor Maintenance
Meet your needs with our expert support
You can rely on our TPM solutions with new, post-warranty, gap and EOL & EOSL maintenance for trusted server, storage and network service.
Maximize Your IT Infrastructure
Extend the life of your equipment
Did you know that equipment often continues to perform well and experiences fewer issues over time? We help you keep your data center assets working with support that makes a longer life cycle possible.
Read More:
Customer Story
International delivery company saves $5 million by streamlining data center support
Service
Eliminate bad days in the data center
You can expect faster resolutions and outstanding reliability from our maintenance experts. We excel at service because it’s what we do best.
See why our customers are so happy
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SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
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I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support
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Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work
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The engineers are well experienced and have good knowledge. They have timely responses.
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Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.
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They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.
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Switching Service Express is the best decision we have made
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We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.
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Video • 2 Min
Downtime doesn’t stand a chance
How do we fight downtime for you? With a winning combination of parts, processes and people.
Data Center Maintenance FAQ
Third-party maintenance (TPM) is an alternative solution to traditional Cisco, Dell EMC, HPE, IBM and other OEM maintenance options. You are able to use TPM for warranty, post-warranty, gap and end of life (EOL) and end of support life (EOSL) for your server, storage, network and software support. Third-party support can help you significantly reduce maintenance spending, strategically extend hardware lifecycles, maintain productivity and more.
Learn more about third-party maintenance in the data center.
The OEM business model relies heavily on new product sales and solutions which demand research and development budgets, cutting edge technology, and a large team of developers. OEMs also shoulder much greater overhead and legacy costs.
We operate differently. Our focus is on helping IT professionals optimize their investment in OEM equipment and solutions as effectively and as long as possible, according to current and future needs. With decades of experience, a database of equipment insights, stringent inventory processes, advanced automation technologies, a robust supply chain and more, we are better able to control our costs. We pass savings directly to our customers without compromising on service or innovation.
Our engineers are equipped with the knowledge, parts inventory strategy, and advanced tools to meet, if not exceed, OEM engineer capabilities.
High service expectations are the norm as our engineers deliver multiplatform support in data centers worldwide. Technical expertise is built through experience in the field and annual training in our Aces Technical Academy. Additional engineer resources include our extensive Support Knowledge Base, regional Learning Labs for specialized hands on training, data-driven service insights, and level three support from our Field Technical Operations team whenever needed.
The advantage of a dedicated primary and secondary engineer for your account brings consistency and a partnership mindset to meet your service and business needs.
Additional resources
See how IT leaders are addressing top priorities and challenges, including security, budget, sustainability, cloud, human capital and more.
What the reliability bathtub curve means for your hardware refresh cycles
Discover what the reliability bathtub curve theory really means for your hardware refresh cycles, long-term equipment performance, IT budget and more.
EPISODE TWO Our In a Flash video series aims to educate IT professionals on popular topics and solutions for data centers in a concise and straightforward way. In this episode, Service Express IT aficionado, Chad, covers the basics of third-party maintenance and how it fits into your overall data center maintenance strategy. How is third-party data center maintenance different than OEM support? What […]