Data Center Maintenance
Be more strategic with your infrastructure
using flexible maintenance solutions.
How do you optimize your data center maintenance?
Accomplish more of your IT priorities using third-party maintenance (TPM) for your server, storage, network and software support.
Take control of your infrastructure and data center strategy to:
• Maximize your hardware investment
• Control maintenance costs
• Be more strategic
• Protect your productivity
• Upgrade your service expectations
Multivendor support for your critical
and production equipment
Compare OEM and
Service Express maintenance
Improve service and flexibility by adding TPM to your data center strategy.
OEM |
Service Express |
|
|---|---|---|
| Type of data center support |
|
|
| Maintenance coverage |
|
|
| Engineers |
|
|
| Replacement parts |
|
|
| Hardware monitoring |
|
|
| Agreement flexibility |
|
|
| Software maintenance |
|
|
Upgrade your experience
97%
First-trip repair success
99%
Onsite response met
99.9%
Inventory accuracy
10-minute
Average engineer callback
Real customers, powerful solutions
“Service Express is the finest organization I have worked with in my 51-year IT career, and I have truly enjoyed knowing and working with you. You are more than a vendor and business partner; you are my friends.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
-
The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
”(read more) -
The vendor we left was pushing additional services we do not need or want, and the price of the services we were using kept increasing.
”(read more) -
Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed
”(read more)
-
We Just started using this company this past year , we had multiple meeting about different hardware and plan.
”(read more) -
Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
”(read more) -
Their service has always been accommodating to requests and quick to respond to service issues.
”(read more)
-
Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
”(read more) -
Service Express has always been able to fulfill our needs. They work closely with us to identify changing support needs.
”(read more) -
As a hardware maintenance vendor, they are easy to work with…
”(read more)
Data Center Maintenance FAQ
Third-party maintenance (TPM) is an alternative solution to traditional Cisco, Dell EMC, HPE, IBM and other OEM maintenance options. You are able to use TPM for warranty, post-warranty, gap and end of life (EOL) and end of support life (EOSL) for your server, storage, network and software support. Third-party support can help you significantly reduce maintenance spending, strategically extend hardware lifecycles, maintain productivity and more.
Learn more about third-party maintenance in the data center.
The OEM business model relies heavily on new product sales and solutions which demand research and development budgets, cutting edge technology, and a large team of developers. OEMs also shoulder much greater overhead and legacy costs.
We operate differently. Our focus is on helping IT professionals optimize their investment in OEM equipment and solutions as effectively and as long as possible, according to current and future needs. With decades of experience, a database of equipment insights, stringent inventory processes, advanced automation technologies, a robust supply chain and more, we are better able to control our costs. We pass savings directly to our customers without compromising on service or innovation.
Our engineers are equipped with the knowledge, parts inventory strategy, and advanced tools to meet, if not exceed, OEM engineer capabilities.
High service expectations are the norm as our engineers deliver multiplatform support in data centers worldwide. Technical expertise is built through experience in the field and annual training in our Aces Technical Academy. Additional engineer resources include our extensive Support Knowledge Base, regional Learning Labs for specialized hands on training, data-driven service insights, and level three support from our Field Technical Operations team whenever needed.
The advantage of a dedicated primary and secondary engineer for your account brings consistency and a partnership mindset to meet your service and business needs.
Additional resources
6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.
What is third-party maintenance (TPM)? What impact does third-party maintenance have on end-of-life and equipment life cycle? How does third-party maintenance compare to OEM maintenance? What does third-party support mean for IT budget and customer service?
OEM support vs. third-party support – be prepared with what to know for each: how costs differ and why, coverage and service offers of each, flexibility and support options for both, is there possibility of customization?Which fits your needs better? Which option should you choose?
