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Data Center Maintenance

Be more strategic with your infrastructure
using flexible maintenance solutions.

How do you optimize your data center maintenance?

Accomplish more of your IT priorities using third-party maintenance (TPM) for your server, storage, network and software support.

Multivendor support for your critical
and production equipment

Compare OEM and
Service Express maintenance

Improve service and flexibility by adding TPM to your data center strategy.

OEM Service Express
Type of data center support
  • Warranty

  • Post-warranty

  • Gap

  • EOL & EOSL

  • Warranty

  • Post-warranty

  • Gap

  • EOL & EOSL

Maintenance coverage
  • 24/7

  • Same business day

  • Next business day

  • 24/7

  • Same business day

  • Next business day

Engineers
  • Callback in 30-minutes or less

  • Dedicated primary & secondary engineers

  • Multivendor support

  • Callback in 30-minutes or less

  • Dedicated primary & secondary engineers

  • Multivendor support

Replacement parts
  • OnDeck® Predictive Sparing®

  • Parts warehouse

  • Forward stocking locations

  • OnDeck® Predictive Sparing®

  • Parts warehouse

  • Forward stocking locations

Hardware monitoring
Agreement flexibility
  • Coterminous agreements

  • Adjustable penalty-free terms

  • Easy-out agreements

  • Coterminous agreements

  • Adjustable penalty-free terms

  • Easy-out agreements

Software maintenance
  • Various support levels

  • Dedicated software support team

  • Legacy versions covered at no additional cost

  • Various support levels

  • Dedicated software support team

  • Legacy versions covered at no additional cost

Upgrade your experience

ExpressConnect technology
ExpressConnect technology

ExpressConnect Logo
Automate support, streamline workflows and increase productivity

• Hardware Monitoring
• Ticketing
• Account Management
• Integrations with ServiceNow, SolarWinds and more

ServiceEdge support
Engineer Hands Repairing Server
ServiceEdge support

Service Express ServiceEdge Logo
Easy and quick with more data, customization and dedicated teams.

• Technical expertise & onsite service
• Flexible coverage and terms
• Quick engineer service callbacks

PartsEdge advantage
Engineers Learning About Motherboard
PartsEdge advantage

Service Express PartsEdge Logo
Service reliability with our “Right Parts at the Right Time” approach.

• Customized equipment profiles
• OnDeck Predictive Sparing
• Quality tested parts

97%

First-trip repair success

99%

Onsite response met

99.9%

Inventory accuracy

10-minute

Average engineer callback

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed May 23, 2022

    Have been very pleased. Always seems to have the part I need…

    (read more)
  • 5 Reviewed May 23, 2022

    This company is always standing by should we run into…

    (read more)
  • 5 Reviewed Jan 13, 2022

    My company was able to extend the life of older EMC and Dell…

    (read more)
  • 5 Reviewed Aug 27, 2021

    Service Express (or SEI) has been a valued partner and vendor…

    (read more)
  • 4 Reviewed Aug 27, 2021

    Great experience so far. Very affordable and as good as…

    (read more)
  • 4 Reviewed Aug 31, 2021

    Service Express Inc. (SEI) always comes through for me. There are a…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Overall we have had a great experience with Service Express…

    (read more)
  • 5 Reviewed May 24, 2022

    As a hardware maintenance vendor, they are easy to work with…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Service Express has been great! They even do a great job of…

    (read more)

Data Center Maintenance FAQ

Third-party maintenance (TPM) is an alternative solution to traditional Cisco, Dell EMC, HPE, IBM and other OEM maintenance options. You are able to use TPM for warranty, post-warranty, gap and end of life (EOL) and end of support life (EOSL) for your server, storage, network and software support. Third-party support can help you significantly reduce maintenance spending, strategically extend hardware lifecycles, maintain productivity and more.

Learn more about third-party maintenance in the data center.

The OEM business model relies heavily on new product sales and solutions which demand research and development budgets, cutting edge technology, and a large team of developers. OEMs also shoulder much greater overhead and legacy costs.

We operate differently. Our focus is on helping IT professionals optimize their investment in OEM equipment and solutions as effectively and as long as possible, according to current and future needs. With decades of experience, a database of equipment insights, stringent inventory processes, advanced automation technologies, a robust supply chain and more, we are better able to control our costs. We pass savings directly to our customers without compromising on service or innovation.

Our engineers are equipped with the knowledge, parts inventory strategy, and advanced tools to meet, if not exceed, OEM engineer capabilities.

High service expectations are the norm as our engineers deliver multiplatform support in data centers worldwide. Technical expertise is built through experience in the field and annual training in our Aces Technical Academy. Additional engineer resources include our extensive Support Knowledge Base, regional Learning Labs for specialized hands on training, data-driven service insights, and level three support from our Field Technical Operations team whenever needed.

The advantage of a dedicated primary and secondary engineer for your account brings consistency and a partnership mindset to meet your service and business needs.

Engineer Evaluating Server
Articles & Insights Jan 30, 2017

Rethink Six Myths Behind OEM Maintenance

6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.

Two Professionals Walking with Laptop in Data Center
Articles & Insights Jan 30, 2017

Third-Party Maintenance (TPM) vs OEM Support

OEM support vs. third-party support – be prepared with what to know for each: how costs differ and why, coverage and service offers of each, flexibility and support options for both, is there possibility of customization?Which fits your needs better? Which option should you choose?

Headset with Servers and Safety Badge

Explore your maintenance options