Data Center Maintenance

Be more strategic with your infrastructure
using flexible maintenance solutions.

How do you optimize your data center maintenance?

Accomplish more of your IT priorities using third-party maintenance (TPM) for your server, storage, network and software support.

Multivendor support for your critical
and production equipment

Compare OEM and
Service Express maintenance

Improve service and flexibility by adding TPM to your data center strategy.

OEM

Service Express

Type of data center support
  • Warranty

  • Post-warranty

  • Gap

  • EOL & EOSL

  • Warranty

  • Post-warranty

  • Gap

  • EOL & EOSL

Maintenance coverage
  • 24/7

  • Same business day

  • Next business day

  • 24/7

  • Same business day

  • Next business day

Engineers
  • Callback in 30-minutes or less

  • Dedicated primary & secondary engineers

  • Multivendor support

  • Callback in 30-minutes or less

  • Dedicated primary & secondary engineers

  • Multivendor support

Replacement parts
  • OnDeck® Predictive Sparing®

  • Parts warehouse

  • Forward stocking locations

  • OnDeck® Predictive Sparing®

  • Parts warehouse

  • Forward stocking locations

Hardware monitoring
Agreement flexibility
  • Coterminous agreements

  • Adjustable penalty-free terms

  • Easy-out agreements

  • Coterminous agreements

  • Adjustable penalty-free terms

  • Easy-out agreements

Software maintenance
  • Various support levels

  • Dedicated software support team

  • Legacy versions covered at no additional cost

  • Various support levels

  • Dedicated software support team

  • Legacy versions covered at no additional cost

Upgrade your experience

An image of hands on a laptop open to the ExpressConnect portal
ExpressConnect

ExpressConnect Logo
Automate support, streamline workflows and increase efficiency with:

• Hardware Monitoring
• Ticketing
• Account Management
• Integrations with ServiceNow, SolarWinds and more

Engineer Hands Repairing Server
ServiceEdge

Service Express ServiceEdge Logo
Easy and quick with more data, customization and dedicated teams.

• Technical expertise & onsite service
• Flexible coverage and terms
• Quick engineer service callbacks

Engineers Learning About Motherboard
PartsEdge

Service Express PartsEdge Logo
Service reliability with our “Right Parts at the Right Time” approach.

• Customized equipment profiles
• OnDeck Predictive Sparing
• Quality tested parts

Wrench Icon

97%

First-trip repair success

Checkmark Icon

99%

Onsite response met

Box Icon

99.9%

Inventory accuracy

Pie Chart Icon

10-minute

Average engineer callback

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed Nov 8, 2023

    SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we

    (read more)
  • 5 Reviewed Oct 27, 2023

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first

    (read more)
  • 5 Reviewed Oct 27, 2023

    I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support

    (read more)
  • 5 Reviewed Oct 31, 2023

    Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work

    (read more)
  • 5 Reviewed Jul 31, 2023

    The engineers are well experienced and have good knowledge. They have timely responses.

    (read more)
  • 5 Reviewed Jul 21, 2023

    Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.

    (read more)
  • 5 Reviewed Jul 17, 2023

    They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.

    (read more)
  • 5 Reviewed Jul 13, 2023

    Switching Service Express is the best decision we have made

    (read more)
  • 5 Reviewed May 1, 2023

    We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.

    (read more)

Data Center Maintenance FAQ

Third-party maintenance (TPM) is an alternative solution to traditional Cisco, Dell EMC, HPE, IBM and other OEM maintenance options. You are able to use TPM for warranty, post-warranty, gap and end of life (EOL) and end of support life (EOSL) for your server, storage, network and software support. Third-party support can help you significantly reduce maintenance spending, strategically extend hardware lifecycles, maintain productivity and more.

Learn more about third-party maintenance in the data center.

The OEM business model relies heavily on new product sales and solutions which demand research and development budgets, cutting edge technology, and a large team of developers. OEMs also shoulder much greater overhead and legacy costs.

We operate differently. Our focus is on helping IT professionals optimize their investment in OEM equipment and solutions as effectively and as long as possible, according to current and future needs. With decades of experience, a database of equipment insights, stringent inventory processes, advanced automation technologies, a robust supply chain and more, we are better able to control our costs. We pass savings directly to our customers without compromising on service or innovation.

Our engineers are equipped with the knowledge, parts inventory strategy, and advanced tools to meet, if not exceed, OEM engineer capabilities.

High service expectations are the norm as our engineers deliver multiplatform support in data centers worldwide. Technical expertise is built through experience in the field and annual training in our Aces Technical Academy. Additional engineer resources include our extensive Support Knowledge Base, regional Learning Labs for specialized hands on training, data-driven service insights, and level three support from our Field Technical Operations team whenever needed.

The advantage of a dedicated primary and secondary engineer for your account brings consistency and a partnership mindset to meet your service and business needs.

Additional resources

Engineer Evaluating Server
Articles & Insights Jan 30, 2017

Rethink Six Myths Behind OEM Maintenance

6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.

Two Professionals Walking with Laptop in Data Center
Articles & Insights Jan 30, 2017

Third-Party Maintenance (TPM) vs OEM Support

OEM support vs. third-party support – be prepared with what to know for each: how costs differ and why, coverage and service offers of each, flexibility and support options for both, is there possibility of customization?Which fits your needs better? Which option should you choose?

Headset with Servers and Safety Badge

Explore your maintenance options