Nutanix Support & Maintenance
It’s time to move forward on cost savings and improved service. Protect your budget and take advantage of an upgraded level of support for your Nutanix Equipment.
NUTANIX SERVER SUPPORT
Work smarter, faster and more effectively with Nutanix support
Ready for a better service experience? Choose an alternative to OEM support that provides the right skills, knowledge and parts to ensure your critical hyperconverged environment continues to meet your organization’s demands.
Maintenance Support Features |
Nutanix |
Service Express |
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24/7×365 onsite support |
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Gap coverage |
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EOL & EOSL support |
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Dedicated primary & secondary engineer |
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Engineer callback in 30 minutes or less |
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Locally stocked parts |
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Adjustable & penalty-free terms |
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Easy-out agreements & locked-in pricing |
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Software updates & bug fixes |
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30+ years of experience
Average 10-minute engineer callback
100% first-trip repair success
100% onsite response met
All supported Nutanix products
NX Appliances (G4 & G5)
Search thousands of End of Life & End of Service Life dates
Understand your equipment life cycle
Where is your Nutanix hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.
General Availability
New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1–5+ years.
Support options:
- Third-party maintenance may be an option if additional support is needed.
End of Life (EOL) / End of Sale (EOS)
Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.
Support options:
Action:
- Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
- Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.
End of Development (EOD) / End of Service Life (EOSL)
Manufacturers no longer produce, develop, update or support the equipment.
Support options:
Action:
- Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.
Real customers, powerful solutions
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SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
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I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support
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Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work
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The engineers are well experienced and have good knowledge. They have timely responses.
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Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.
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They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.
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Switching Service Express is the best decision we have made
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We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.
”(read more)
Nutanix maintenance FAQ
Yes. We want to work with you, not against you. Easily make changes to your coverage without penalty, with additional features along the way.
- Coterminous agreements
- Customized billing
- Dedicated account team
- Locked-in pricing
- Gap coverage
- Adjustable terms
- Customized SLAs
Nutanix may no longer offer EOL and EOSL support, but we do. You can extend the life of your Nutanix servers with our reliable maintenance and quality parts.
TPM providers are great alternatives for traditional HCI maintenance due to their cost-effectiveness, flexibility and expertise. Service Express provides reliable and efficient maintenance services, utilizing in-depth knowledge and experience to navigate the complexities of HCI environments.
Coverage that meets your needs
24/7
30-minute engineer callback
Four hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four hour onsite response
M–F, 8 a.m.–5 p.m.
Next business day
30-minute engineer callback
Next business day onsite response
M–F, 8 a.m.–5 p.m.
Custom
Need a customized solution?
We’ll work with you to create an SLA that meets your needs.
Featured resources
6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.
Third-Party Maintenance Checklist: How to Find a Third-Party Provider
How do you find the right third-party support provider for your data center? Do they prioritize responsiveness and reduced downtime? Can you access support quickly and easily throughout the process? What specific flexible options does the third-party maintenance provider offer? How can they help maximize your IT budget? Find it all on our checklist.
Maintaining hyperconverged infrastructure poses unique challenges due to its complexity. Discover more about your options and how to navigate roadblocks.