Fujitsu Server Support & Maintenance
It’s time to refresh your Fujitsu server support expectations. Take advantage of an alternative to OEM support that meets your needs and sets your team up for success with third-party maintenance (TPM).
Fujitsu Server Support
Fujitsu support that meets you where you are
Quickly adapt to changing demands with comprehensive data centre support that scales with your business needs.
Fujitsu |
Service Express |
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| Maintenance Support Features | ||
| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-to-leave agreements & locked-in pricing |
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Seamless Fujitsu support that keeps you in sync
Access the expertise, flexibility and strategy you need to succeed. From infrastructure consulting to automation and more, we help you to accomplish more in the data centre.
25+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
99% onsite response met
All supported Fujitsu products
M-Series
Primergy x86
Search thousands of End of Life & End of Service Life dates
Real customers, powerful solutions
“The service AND the service techs are second to none. We have been with Service Express for many years and have always had techs that go above and beyond.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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Have been very pleased. Always seems to have the part I need…
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This company is always standing by should we run into…
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My company was able to extend the life of older EMC and Dell…
”(read more)
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
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Overall we have had a great experience with Service Express…
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As a hardware maintenance vendor, they are easy to work with…
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Service Express has been great! They even do a great job of…
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Service Express Inc. (SEI) always comes through for me. There are a…
”(read more)
Fujitsu maintenance FAQ
Third-party maintenance (TPM) is an alternative to traditional OEM maintenance for warranty and post-warranty server, storage, network and software support. Third-party support can help you to reduce maintenance spending, gain control of hardware lifecycles, maintain productivity and more.
Read more about third-party maintenance in the data centre
Yes. We provide support for warranty, post-warranty and EOL & EOSL equipment. Contact us if you have questions about our maintenance solutions.
We can continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it should continue functioning well beyond these dates, helping you to extend the life of your investment.
Coverage that meets your needs
24/7
30-minute engineer callback
Four-hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four-hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customised solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.
In this article, CFOs will learn how they can work with IT partners to cut costs quickly in uncertain and challenging times. The following information will help to generate action items for cost containment and highlight key cash conservation ideas including communicating priorities, prioritising needs and partnering with a cost-saving support option.
Third-Party Maintenance Checklist: How to Find a Third-Party Provider
How do you find the right third-party support provider for your data centre? Do they prioritise responsiveness and reduced downtime? Can you access support quickly and easily throughout the process? What specific flexible options does the third-party maintenance provider offer? How can they help you to maximise your IT budget? Find it all on our checklist.
