What is a hybrid Cisco support approach, and what does it mean for my data center?

Utilize the benefits of OEM and third-party maintenance with a hybrid support approach. We can help you determine which equipment is best for TPM or should remain on Cisco support based on hardware type, generation and location demands. Contact us to connect with a Cisco expert and discover the best maintenance solution for your equipment.

My Smart Net contract expires soon. What should I do?

Start exploring your options! Learn more about the alternative to Cisco support in the resources below or get in touch to connect with a Cisco expert. In a Flash | Alternatives to Cisco Smart Net On-Demand Webinar | Exploring the Alternatives to Cisco Maintenance

Cisco Data Centre Maintenance

Q: Do I need to renew my Cisco Digital Network Architecture (DNA) Software Subscription?

Before diving headfirst into renewing your Cisco DNA Software Subscription, consider how often your team uses the features and functionality. If you aren’t relying on the additional features, we can help you navigate your options. Connect with us to talk with a Cisco expert for a personalized recommendation.

Elevate your service experience and expedite resolutions with Cisco third-party maintenance (TPM).

Cisco Server and Network Support

Drive efficiency and savings with Cisco third-party hardware support

Why compromise when you can have it all? We provide the Cisco maintenance you need with the reliable service you deserve.

Responsive support

24/7×365 customer assistance and onsite service

Greater flexibility

User-friendly, adjustable terms and agreements

Dedicated engineers

Knowledgeable primary and secondary engineers

Streamlined tasks

Manage maintenance with our ExpressConnect® platform

Data-driven reliability

Locally stocked parts eliminate repair delays with help from OnDeck® Predictive Sparing®

Adaptable coverage

Warranty, post-warranty, gap and EOSL support options

Discover Cisco Post-Warranty support Options

Engineer on Laptop; Yellow Wiring Behind Her

Maximise outcomes with seamless support

Cisco products on contract

years of experience

service callback from engineer
*10-minute average

first-trip repair success

Prolong the lifespan of your Cisco equipment

Evaluate your hardware support options by identifying the IT equipment life cycle stage.

0–3 Years

OEM support

Warranties are typically bundled with equipment and vary between 1–3 years

9–12+ Years

End of Service Life (EOSL)

The OEM no longer produces, develops, updates or supports equipment

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3–6 Years

Post-warranty support

Don’t be caught without hardware support! It’s time to evaluate your options after the OEM warranty expires

6–9 Years

End of Life (EOL)

The manufacturer no longer produces or sells equipment. Firmware, patches and updates are reduced

Search thousands of End of Life & End of Service Life dates

What is EOL & EOSL

All supported Cisco products

UCS Series

Catalyst

MCS Series

MDS Series

Nexus

Hyperflex

*We’re continuously expanding our supported products. Contact us if you don’t see your equipment listed above.

VIEW ALL SUPPORTED PRODUCTS

What our customers are saying

Eric Enos CHIEF TECHNOLOGY OFFICER, LIFEPOINT HEALTH

“My account team has never told me ‘we can’t do that’ the answer is always ‘we will find a way to make that happen.'”

Service Express

Data Center and Network Third-Party Hardware Maintenance

5 Reviewed Nov 8, 2023

SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we
”(read more)
5 Reviewed Oct 27, 2023

Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
”(read more)
5 Reviewed Oct 27, 2023

I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support
”(read more)

5 Reviewed Oct 31, 2023

Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work
”(read more)
5 Reviewed Jul 31, 2023

The engineers are well experienced and have good knowledge. They have timely responses.
”(read more)
5 Reviewed Jul 21, 2023

Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.
”(read more)

5 Reviewed Jul 17, 2023

They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.
”(read more)
5 Reviewed Jul 13, 2023

Switching Service Express is the best decision we have made
”(read more)
5 Reviewed May 1, 2023

We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.
”(read more)

Cisco maintenance FAQ

There’s no one-size-fits-all solution when it comes to Cisco support. Connect with us to meet with a Cisco expert who will outline and discuss your options.

Before renewing your Cisco DNA subscription, consider how often your team uses its features and functionality. If you aren’t relying on the additional features, we can help navigate your options. Get in touch with us for a Cisco expert to provide a personalised recommendation.

TPM providers are great alternatives for traditional HCI maintenance due to their cost-effectiveness, flexibility and expertise. Service Express provides reliable and efficient maintenance services, utilising in-depth knowledge and experience to navigate the complexities of HCI environments.