Cisco Support & Maintenance Solutions
There is an alternative Cisco support solution that doesn’t require restrictive contracts, complex support structures, hidden penalties and delayed onsite responses. It’s time to elevate your service experience and receive quicker resolutions with third-party maintenance (TPM).
(5) UPCOMING ALERTS
EOSL: CISCO NEXUS 9300 48-PORT 10GBE SWITCH – Oct 31, 2023
EOSL: CISCO NEXUS 9372PX-E 48-PORT SWITCH BUNDLE – Oct 31, 2023
EOSL: CISCO NEXUS 9372TX-E 48-PORT 10GBASE-T SWITCH BUNDLE – Oct 31, 2023
EOSL: CISCO NEXUS 9372TX-E 48-PORT 10GBE SWITCH – Oct 31, 2023
EOSL: CISCO NEXUS 9372TX-E 48-PORT 10GBASE-T SWITCH BUNDLE – Oct 31, 2023
CISCO Server and Network Support
Explore your Cisco maintenance options
There is an opportunity to reduce your Cisco support costs and meet demands without a Smart Net agreement. Third-party maintenance can help you weigh up your Cisco support options and extend the life of your equipment with no loss of performance.
Cisco |
Service Express |
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| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-to-leave agreements & locked-in pricing |
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Automate and streamline your Cisco maintenance
Your day just got easier. Simplify your data centre support to free up valuable time and resources.
30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
67,000+ Cisco products on contract
All supported Cisco products
Hyperflex
UCS Series
Catalyst
MCS Series
MDS Series
Nexus
Search thousands of End of Life & End of Service Life dates
Understand your equipment life cycle
Where is your Cisco hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.
General Availability
New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1-5+ years.
Support options:
- Third-party maintenance may be an option if additional support is needed.
End of Life (EOL) / End of Sale (EOS)
Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.
Support options:
Action:
- Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
- Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.
End of Development (EOD) / End of Service Life (EOSL)
Manufacturers no longer produce, develop, update or support the equipment.
Support options:
Action:
- Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.
Real customers, powerful solutions
“My account team has never told me ‘we can’t do that’; the answer is always ‘we will find a way to make that happen’.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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The engineers are well experienced and have good knowledge. They have timely responses.
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Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.
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They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.
”(read more)
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Switching Service Express is the best decision we have made
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We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.
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We have a very complex environment and it makes servicing our datacenter very tricky. Service Express constantly strives to provide the most customized and tailored support,
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When we were faced with the decision on how to move forward with our aging equipment that would no longer be supported by the original manufacturer via a support agreement,
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
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Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed
”(read more)
Cisco maintenance FAQ
Utilise the benefits of OEM and third-party maintenance with a hybrid support approach. We can help you to determine which equipment is best for TPM and which should remain on Cisco support based on hardware type, generation and location demands.
Contact us to connect with a Cisco expert and discover the best maintenance solution for your equipment.
Start exploring your options! Learn more about the alternative to Cisco support in the resources below or get in touch to connect with a Cisco expert.
In a Flash | Alternatives to Cisco Smart Net
On-Demand Webinar | Exploring the Alternatives to Cisco Maintenance
Before diving headfirst into renewing your Cisco DNA Software Subscription, consider how often your team uses the features and functionality. If you aren’t relying on the additional features, we can help you to navigate your options.
Connect with us to talk with a Cisco expert for a personalised recommendation.
Coverage that meets your needs
24/7
30-minute engineer callback
Four-hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four-hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customised solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
Take a strategic look at your current hardware refresh plan; consider the timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refreshing decisions through failure rate data. Optimise your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.
What are the alternatives to Smart Net? What are the benefits of an alternative? What is a Cisco hybrid support approach? Find out here.
Learn what Komatsu had to say about switching support from an OEM to third-party maintenance company Service Express in this testimonial.
