Cisco Server | Service Express

Cisco Support & Maintenance Solutions

There is an alternative Cisco support solution that doesn’t require restrictive contracts, complex support structures, hidden penalties and delayed onsite responses. It’s time to elevate your service experience and receive quicker resolutions with third-party maintenance (TPM).

(21) UPCOMING ALERTS

EOSL: CISCO UCS 6248UP W/16-PORT EXPANSION MODULE (28-PORT LICENCE) – May 31, 2024

EOSL: CISCO UCS 6332 32-PORT 40GBE FABRIC INTERCONNECT SWITCH – May 31, 2024

EOSL: CISCO UCS 6296UP 96-PORT FABRIC INTERCONNECT UPGRADE – May 31, 2024

EOSL: CISCO UCS 6296UP 96-PORT FABRIC INTERCONNECT SWITCH – May 31, 2024

EOSL: CISCO UCS 6296UP 96-PORT FABRIC INTERCONNECT SWITCH – May 31, 2024

EOSL: CISCO UCS 6248UP 48-PORT 1RU FABRIC INTERCONNECT UPGRADE – May 31, 2024

EOSL: CISCO UCS 6248UP 48-PORT FABRIC INTERCONNECT SWITCH – May 31, 2024

EOSL: CISCO UCS 6248UP 12/32-PORT FABRIC INTERCONNECT SWITCH – May 31, 2024

EOSL: CISCO UCS 6248UP 48-PORT FABRIC INTERCONNECT SWITCH – May 31, 2024

EOSL: CISCO UCS 6248UP 40/48-PORT INTERCONNECT SWITCH – May 31, 2024

EOSL: CISCO UCS 6248UP W/16-PORT EXPANSION MODULE (32-PORT LICENCE) – May 31, 2024

EOSL: CISCO NEXUS 5548UP 32-PORT CHASSIS – May 31, 2024

EOSL: CISCO NEXUS 5596UP 48-PORT CHASSIS – May 31, 2024

EOSL: CISCO NEXUS 5596UPM 96-PORT STORAGE SOLUTION BUNDLE – May 31, 2024

EOSL: CISCO NEXUS 5596UP 48-PORT CHASSIS – May 31, 2024

EOSL: CISCO NEXUS 5596UP 48-PORT SWITCH BUNDLE – May 31, 2024

EOSL: CISCO NEXUS 5596UP 48-PORT STORAGE SOLUTION BUNDLE – May 31, 2024

EOSL: CISCO NEXUS 5596UP 48-PORT CHASSIS – May 31, 2024

EOSL: CISCO NEXUS 5596T 32X10G/16X1/10G SFP-PORT SWITCH – May 31, 2024

EOSL: CISCO NEXUS 5548UP 32-PORT CHASSIS – May 31, 2024

EOSL: CISCO NEXUS 5548UP 32-PORT CHASSIS BUNDLE – May 31, 2024

CISCO Server and Network Support

Explore your Cisco maintenance options

There is an opportunity to reduce your Cisco support costs and meet demands without a Smart Net agreement. Third-party maintenance can help you weigh up your Cisco support options and extend the life of your equipment with no loss of performance.

Cisco

Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-to-leave agreements & locked-in pricing

Automate and streamline your Cisco maintenance

Your day just got easier. Simplify your data centre support to free up valuable time and resources.

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30+ years of experience

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Average 10-minute engineer callback

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97% first-trip repair success

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67,000+ Cisco products on contract

All supported Cisco products

UCS Series

Catalyst

MCS Series

MDS Series

Nexus

Hyperflex

Understand your equipment life cycle

 Where is your Cisco hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.

General Availability

New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1–5+ years.


Support options:

End of Life (EOL) / End of Sale (EOS)

Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.


Support options:


Action:

  • Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
  • Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.

End of Development (EOD) / End of Service Life (EOSL)

Manufacturers no longer produce, develop, update or support the equipment.


Support options:


Action:

  • Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed Nov 8, 2023

    SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we

    (read more)
  • 5 Reviewed Oct 27, 2023

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first

    (read more)
  • 5 Reviewed Oct 27, 2023

    I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support

    (read more)
  • 5 Reviewed Oct 31, 2023

    Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work

    (read more)
  • 5 Reviewed Jul 31, 2023

    The engineers are well experienced and have good knowledge. They have timely responses.

    (read more)
  • 5 Reviewed Jul 21, 2023

    Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.

    (read more)
  • 5 Reviewed Jul 17, 2023

    They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.

    (read more)
  • 5 Reviewed Jul 13, 2023

    Switching Service Express is the best decision we have made

    (read more)
  • 5 Reviewed May 1, 2023

    We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.

    (read more)

Cisco maintenance FAQ

Utilise the benefits of OEM and third-party maintenance with a hybrid support approach. We can help you to determine which equipment is best for TPM and which should remain on Cisco support based on hardware type, generation and location demands.

Contact us to connect with a Cisco expert and discover the best maintenance solution for your equipment.

Start exploring your options! Learn more about the alternative to Cisco support in the resources below or get in touch to connect with a Cisco expert.

In a Flash | Alternatives to Cisco Smart Net

On-Demand Webinar | Exploring the Alternatives to Cisco Maintenance

Before diving headfirst into renewing your Cisco DNA Software Subscription, consider how often your team uses the features and functionality. If you aren’t relying on the additional features, we can help you to navigate your options.

Connect with us to talk with a Cisco expert for a personalised recommendation.

TPM providers are great alternatives for traditional HCI maintenance due to their cost-effectiveness, flexibility and expertise. Service Express provides reliable and efficient maintenance services, utilising in-depth knowledge and experience to navigate the complexities of HCI environments.

Coverage that meets your needs

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24/7

30-minute engineer callback

Four-hour onsite response

24/7×365

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Same business day

30-minute engineer callback

Four-hour onsite response

M–F, 8 a.m.–5 p.m.

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Next business day

30-minute engineer callback

Next business day onsite response

M–F, 8 a.m.–5 p.m.

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Custom

Need a customised solution?

We’ll work with you to create an SLA that meets your needs.

Featured resources

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Start receiving the Cisco support you deserve