Brocade Network Support & Maintenance
We understand that being a part of a fast-moving IT team means you’re constantly being challenged to do more with less. That’s why we’re here to help you to spend less time managing Brocade network support so you can focus on your top priorities.
Brocade Network Support
Improve resilience with reliable Brocade support
Eliminate the need to jump through hoops, sit on hold or track down an engineer response. Despite what the OEM says, you have alternative options to maintain your Brocade equipment by tapping into third-party maintenance (TPM).
Brocade |
Service Express |
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| Maintenance Support Features | ||
| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-to-leave agreements & locked-in pricing |
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| Software updates & bug fixes* |
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*Software updates can be provided to resolve equipment failures (bug, patch, etc.)
We can help you to navigate the complexities of Brocade support – contact us for a personalised recommendation.
Find the best fit for your Brocade support
Reduce disruptions and accomplish changing IT priorities with an alternative to OEM support that puts your success first.
30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
99% onsite response met
All supported Brocade products
BigIron
FastIron
NetIron
Search thousands of End of Life & End of Service Life dates
Understand your equipment life cycle
Where is your Brocade hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.
General Availability
New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1-5+ years.
Support options:
- Third-party maintenance may be an option if additional support is needed.
End of Life (EOL) / End of Sale (EOS)
Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.
Support options:
Action:
- Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
- Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.
End of Development (EOD) / End of Service Life (EOSL)
Manufacturers no longer produce, develop, update or support the equipment.
Support options:
Action:
- Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.
Real customers, powerful solutions
“It is important that our hardware is monitored and downtime is minimal. Service Express always provides excellent, timely service and is good value compared to OEM warranties.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
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The vendor we left was pushing additional services we do not need or want, and the price of the services we were using kept increasing.
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Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed
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We Just started using this company this past year , we had multiple meeting about different hardware and plan.
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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Their service has always been accommodating to requests and quick to respond to service issues.
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Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
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Service Express has always been able to fulfill our needs. They work closely with us to identify changing support needs.
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As a hardware maintenance vendor, they are easy to work with…
”(read more)
Brocade maintenance FAQ
We have immediate access to the reliable parts you need for your Brocade network equipment. With the help of OnDeck® Predictive Sparing®, the right parts are already on our local shelf before you place a service ticket.
Learn more about our Hardware Solutions or contact us for more information!
Yes! We enjoy helping IT departments to strategise, plan and weigh up their hardware refresh options. Before spending tens of thousands on new equipment, we can help you to determine what solution fits your company’s needs.
Yes. We provide support for warranty, post-warranty and EOL & EOSL equipment. Contact us if you have questions about our maintenance solutions.
Coverage that meets your needs
24/7
30-minute engineer callback
Four-hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four-hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customised solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
How to Leverage Data Centre Infrastructure: Embracing the New Data Centre
Service Express, a leading third-party data centre maintenance provider, has been named one of Milwaukee’s Best and Brightest Companies to Work For® in 2021 for the fifth consecutive year. Recipients of this award are companies that have thoughtful and inclusive human resources practices.
Industry Healthcare Location Tennessee Service Data Centre Maintenance IT professionals deserve a level of service based on a foundation of trust, reliability, technical expertise and partnership. Yet IT teams continue to settle for data centre support that doesn’t meet their needs or expectations. After years of poor communication, missed service level agreements (SLAs) and delayed […]
OEM support vs. third-party support – be prepared with what to know for each: how costs differ and why, coverage and service offers of each, flexibility and support options for both, is there possibility of customisation? Which fits your needs better? Which option should you choose?
