Brocade Network Equipment | Service Express

Brocade Network Support & Maintenance

We understand that being a part of a fast-moving IT team means you’re constantly being challenged to do more with less. That’s why we’re here to help you to spend less time managing Brocade network support so you can focus on your top priorities.

Brocade Network Support

Improve resilience with reliable Brocade support

Eliminate the need to jump through hoops, sit on hold or track down an engineer response. Despite what the OEM says, you have alternative options to maintain your Brocade equipment by tapping into third-party maintenance (TPM).

Brocade

Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-to-leave agreements & locked-in pricing
Software updates & bug fixes*

*Software updates can be provided to resolve equipment failures (bug, patch, etc.)

We can help you to navigate the complexities of Brocade support – contact us for a personalised recommendation.

Find the best fit for your Brocade support

Reduce disruptions and accomplish changing IT priorities with an alternative to OEM support that puts your success first.

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30+ years of experience

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Average 10-minute engineer callback

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97% first-trip repair success

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99% onsite response met

All supported Brocade products

BigIron

FastIron

NetIron

Understand your equipment life cycle

 Where is your Brocade hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.

General Availability

New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1–5+ years.


Support options:

End of Life (EOL) / End of Sale (EOS)

Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.


Support options:


Action:

  • Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
  • Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.

End of Development (EOD) / End of Service Life (EOSL)

Manufacturers no longer produce, develop, update or support the equipment.


Support options:


Action:

  • Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

  • 5 Reviewed Nov 8, 2023

    SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we

    (read more)
  • 5 Reviewed Oct 27, 2023

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first

    (read more)
  • 5 Reviewed Oct 27, 2023

    I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support

    (read more)
  • 5 Reviewed Oct 31, 2023

    Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work

    (read more)
  • 5 Reviewed Jul 31, 2023

    The engineers are well experienced and have good knowledge. They have timely responses.

    (read more)
  • 5 Reviewed Jul 21, 2023

    Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.

    (read more)
  • 5 Reviewed Jul 17, 2023

    They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.

    (read more)
  • 5 Reviewed Jul 13, 2023

    Switching Service Express is the best decision we have made

    (read more)
  • 5 Reviewed May 1, 2023

    We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.

    (read more)

Brocade maintenance FAQ

We have immediate access to the reliable parts you need for your Brocade network equipment. With the help of OnDeck® Predictive Sparing®, the right parts are already on our local shelf before you place a service ticket.

Learn more about our Hardware Solutions or contact us for more information!

Yes! We enjoy helping IT departments to strategise, plan and weigh up their hardware refresh options. Before spending tens of thousands on new equipment, we can help you to determine what solution fits your company’s needs.

Read more about considering a hardware refresh

Yes. We provide support for warranty, post-warranty and EOL & EOSL equipment. Contact us if you have questions about our maintenance solutions.

Coverage that meets your needs

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24/7

30-minute engineer callback

Four-hour onsite response

24/7×365

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Same business day

30-minute engineer callback

Four-hour onsite response

M–F, 8 a.m.–5 p.m.

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Next business day

30-minute engineer callback

Next business day onsite response

M–F, 8 a.m.–5 p.m.

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Custom

Need a customised solution?

We’ll work with you to create an SLA that meets your needs.

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Simplify your life with flexible Brocade support