Data Centre Maintenance
Be more strategic with your infrastructure
using flexible maintenance solutions.
How do you optimise your data centre maintenance?
Accomplish more of your IT priorities using third-party maintenance (TPM) for your server, storage, network and software support.
Take control of your infrastructure and data centre strategy to:
• Maximise your hardware investment
• Control maintenance costs
• Be more strategic
• Protect your productivity
• Upgrade your service expectations
Multivendor support for your critical
and production equipment
Compare OEM and
Service Express maintenance
Improve service and flexibility by adding TPM to your data centre strategy.
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Upgrade your experience
97%
First-trip repair success
99%
Onsite response met
99.9%
Inventory accuracy
10-minute
Average engineer callback
Real customers, powerful solutions
“Service Express is the finest organisation I have worked with in my 51-year IT career, and I have truly enjoyed knowing and working with you. You are more than a vendor and business partner; you are my friends.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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The engineers are well experienced and have good knowledge. They have timely responses.
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Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.
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They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.
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Switching Service Express is the best decision we have made
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We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.
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We have a very complex environment and it makes servicing our datacenter very tricky. Service Express constantly strives to provide the most customized and tailored support,
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When we were faced with the decision on how to move forward with our aging equipment that would no longer be supported by the original manufacturer via a support agreement,
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
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Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed
”(read more)
Data Centre Maintenance FAQ
Third-party maintenance (TPM) is an alternative solution to traditional Cisco, Dell EMC, HPE, IBM and other OEM maintenance options. You are able to use TPM for warranty, post-warranty, gap and end of life (EOL) and end of support life (EOSL) for your server, storage, network and software support. Third-party support can help you to significantly reduce maintenance spending, strategically extend hardware lifecycles, maintain productivity and more.
Learn more about third-party maintenance in the data center.
The OEM business model relies heavily on new product sales and solutions which demand research and development budgets, cutting-edge technology and a large team of developers. OEMs also shoulder much greater overhead and legacy costs.
We operate differently. Our focus is on helping IT professionals to optimise their investment in OEM equipment and solutions as effectively and for as long as possible, according to current and future needs. With decades of experience, a database of equipment insights, stringent inventory processes, advanced automation technologies, a robust supply chain and more, we are better able to control our costs. We pass savings directly to our customers without compromising on service or innovation.
Our engineers are equipped with the knowledge, parts inventory strategy and advanced tools to meet, if not exceed, OEM engineer capabilities.
High service expectations are the norm as our engineers deliver multiplatform support in data centres worldwide. Technical expertise is built through experience in the field and annual training at our Aces Technical Academy. Additional engineer resources include our extensive Support Knowledge Base, regional Learning Labs for specialised hands-on training, data-driven service insights and level three support from our Field Technical Operations team whenever needed.
The advantage of a dedicated primary and secondary engineer for your account brings consistency and a partnership mind-set to meet your service and business needs.
Additional resources
6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.
What is third-party maintenance (TPM)? What impact does third-party maintenance have on end-of-life and the equipment life cycle? How does third-party maintenance compare to OEM maintenance? What does third-party support mean for the IT budget and customer service?
OEM support vs. third-party support – be prepared with what to know for each: how costs differ and why, coverage and service offers of each, flexibility and support options for both, is there possibility of customisation? Which fits your needs better? Which option should you choose?
