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Data Centre Maintenance

Solve downtime disruptions, service roadblocks and budget constraints with expert third-party maintenance (TPM) solutions.

Support Strategy

Stop settling for a less effective maintenance strategy

You’ve invested significant time, money and plans into your data centres. Yet the traditional OEM support model can limit you.

Once the service warranty expires, you’re:

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Overspending on maintenance

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Locked into an unforgiving post-warranty contract

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Refreshing hardware sooner than necessary

In the end, you settle for less.

Data center maintenance infographic | Service Express

Drive better results with flexible third-party maintenance

Add TPM solutions to your support strategy to improve the ROI for your server, storage and network equipment.  

Advantages include:

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Optimising your CapEx and OpEx spend

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Aligning coverage to changing needs

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More control of your hardware refresh cycles

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Reducing your carbon footprint

Multivendor Maintenance

Meet your needs with our expert support

You can rely on our TPM solutions with new, post-warranty, gap and EOL & EOSL maintenance for trusted server, storage and network service.

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Maximise Your IT Infrastructure

Extend the life of your equipment

Did you know that equipment often continues to perform well and experiences fewer issues over time? We help you keep your data centre assets working with support that makes a longer life cycle possible.

Service

Eliminate bad days in the data centre

You can expect faster resolutions and outstanding reliability from our maintenance experts. We excel at service because it’s what we do best.

See why our customers are so happy

Service Express

Data Center and Network Third-Party Hardware Maintenance

  • 5 Reviewed Nov 8, 2023

    SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we

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  • 5 Reviewed Oct 27, 2023

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first

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  • 5 Reviewed Oct 27, 2023

    I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support

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  • 5 Reviewed Oct 31, 2023

    Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work

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  • 5 Reviewed Jul 31, 2023

    The engineers are well experienced and have good knowledge. They have timely responses.

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  • 5 Reviewed Jul 21, 2023

    Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.

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  • 5 Reviewed Jul 17, 2023

    They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.

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  • 5 Reviewed Jul 13, 2023

    Switching Service Express is the best decision we have made

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  • 5 Reviewed May 1, 2023

    We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.

    (read more)

Data Centre Maintenance FAQ

Third-party maintenance (TPM) is an alternative solution to traditional Cisco, Dell EMC, HPE, IBM and other OEM maintenance options. You are able to use TPM for warranty, post-warranty, gap and end of life (EOL) and end of support life (EOSL) for your server, storage, network and software support. Third-party support can help you significantly reduce maintenance spending, strategically extend hardware lifecycles, maintain productivity and more.

Learn more about third-party maintenance in the data centre.

The OEM business model relies heavily on new product sales and solutions which demand research and development budgets, cutting edge technology, and a large team of developers. OEMs also shoulder much greater overhead and legacy costs.

We operate differently. Our focus is on helping IT professionals optimise their investment in OEM equipment and solutions as effectively and as long as possible, according to current and future needs. With decades of experience, a database of equipment insights, stringent inventory processes, advanced automation technologies, a robust supply chain and more, we are better able to control our costs. We pass savings directly to our customers without compromising on service or innovation.

Our engineers are equipped with the knowledge, parts inventory strategy, and advanced tools to meet, if not exceed, OEM engineer capabilities.

High service expectations are the norm as our engineers deliver multiplatform support in data centres worldwide. Technical expertise is built through experience in the field and annual training in our Aces Technical Academy. Additional engineer resources include our extensive Support Knowledge Base, regional Learning Labs for specialised hands on training, data-driven service insights, and level three support from our Field Technical Operations team whenever needed.

The advantage of a dedicated primary and secondary engineer for your account brings consistency and a partnership mindset to meet your service and business needs.

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Interested in a more effective maintenance strategy?