Hitachi Storage Support & Maintenance
Hitachi storage equipment is a powerful addition to any data centre. Take a different approach to OEM data centre support with the power and expertise of third-party maintenance (TPM).
Hitachi Storage Support
Count on the Hitachi support you deserve
Access technical expertise, onsite responses, flexible coverage and more with third-party Hitachi storage solutions.
Hitachi |
Service Express |
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| Maintenance Support Features | ||
| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-to-leave agreements & locked-in pricing |
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Hitachi support you can rely on
We understand you are busy focusing on your changing IT priorities. That’s why we help you to free up time in your day to cross items off your list.
30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
99% onsite response met
All supported Hitachi products
AMS (Adaptable Modular Storage)
HNAS
Lightning
Thunder
Unified Storage
USP-V/USP-VM
VSP Enterprise Disk Array
WMS (Workgroup Modular Storage)
Search thousands of End of Life & End of Service Life dates
Understand your equipment life cycle
Where is your Hitachi hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.
General Availability
New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1-5+ years.
Support options:
- Third-party maintenance may be an option if additional support is needed.
End of Life (EOL) / End of Sale (EOS)
Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.
Support options:
Action:
- Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
- Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.
End of Development (EOD) / End of Service Life (EOSL)
Manufacturers no longer produce, develop, update or support the equipment.
Support options:
Action:
- Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.
Real customers, powerful solutions
“Service Express always wows with prompt, professional, polite service. They sincerely seem to have the customers’ best interests at heart.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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The engineers are well experienced and have good knowledge. They have timely responses.
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Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.
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They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.
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Switching Service Express is the best decision we have made
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We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.
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We have a very complex environment and it makes servicing our datacenter very tricky. Service Express constantly strives to provide the most customized and tailored support,
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When we were faced with the decision on how to move forward with our aging equipment that would no longer be supported by the original manufacturer via a support agreement,
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
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Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed
”(read more)
Hitachi maintenance FAQ
There is an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most storage equipment has remained reliable for over five years.
Search our EOL & EOSL database for over 20,000 dates.
We have immediate access to the reliable parts you need for your Hitachi storage equipment. With the help of OnDeck® Predictive Sparing®, the right parts for your equipment are already on our local shelf before you place a service ticket.
Learn more about our Hardware Solutions or contact us for more information!
Coverage that meets your needs
24/7
30-minute engineer callback
Four-hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four-hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customised solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
As your storage equipment reaches end-of-service-life, you may feel pressured by the original equipment manufacturer to buy new. But what if your hardware is still performing effectively? In this webinar, we’ll take you through the options that exist beyond the warranty and demonstrate how you can maximise your current investment with third-party storage maintenance.
Take a strategic look at your current hardware refresh plan; consider the timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refreshing decisions through failure rate data. Optimise your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.
What is End of Life (EOL) vs. End of Service/Support (EOSL)?
Know what your options are when your data centre server, storage or network hardware approaches End of Life (EOL) or End of Service Life (EOSL)/End of Support (EOS).
