F5 Network Support & Maintenance
Your BIG-IP® networking platforms help you to manage even the heaviest traffic loads. If your current F5 equipment is meeting demands, you have the opportunity to extend the life of your equipment with third-party maintenance (TPM).
F5 Network Support
F5 support made easy
Set your IT team up for success with end-to-end maintenance solutions that help you meet current and future demands.
F5 |
Service Express |
|
|---|---|---|
| Maintenance Support Features | ||
| 24/7×365 onsite support |
|
|
| Warranty & post-warranty support |
|
|
| Gap coverage |
|
|
| EOL & EOSL support |
|
|
| Dedicated primary & secondary engineer |
|
|
| Engineer callback in 30 minutes or less |
|
|
| Locally stocked parts |
|
|
| Adjustable & penalty-free terms |
|
|
| Easy-to-leave agreements & locked-in pricing |
|
|
Work smarter with flexible F5 support
Access everything you need, all in one place. From infrastructure consulting to high-quality hardware, we have you covered every step of the way.
30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
99% onsite response met
All supported F5 products
BIG-IP Series
VIPRION Series
Search thousands of End of Life & End of Service Life dates
Understand your equipment life cycle
Where is your F5 hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.
General Availability
New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1-5+ years.
Support options:
- Third-party maintenance may be an option if additional support is needed.
End of Life (EOL) / End of Sale (EOS)
Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.
Support options:
Action:
- Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
- Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.
End of Development (EOD) / End of Service Life (EOSL)
Manufacturers no longer produce, develop, update or support the equipment.
Support options:
Action:
- Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.
Real customers, powerful solutions
“Great technicians, great service and wonderfully affordable.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
-
The engineers are well experienced and have good knowledge. They have timely responses.
”(read more) -
Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.
”(read more) -
They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.
”(read more)
-
Switching Service Express is the best decision we have made
”(read more) -
We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.
”(read more) -
We have a very complex environment and it makes servicing our datacenter very tricky. Service Express constantly strives to provide the most customized and tailored support,
”(read more)
-
When we were faced with the decision on how to move forward with our aging equipment that would no longer be supported by the original manufacturer via a support agreement,
”(read more) -
The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
”(read more) -
Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed
”(read more)
F5 maintenance FAQ
We can continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it should continue functioning well beyond these dates, helping you to extend the life of your investment.
Utilise the benefits of OEM and third-party maintenance with a hybrid support approach. We can help you to determine which equipment is best for TPM and which should remain on F5 support based on hardware type, generation and location demands.
Contact us to connect with an expert and discover the best maintenance solution for your equipment.
We have immediate access to the reliable parts you need for your F5 network equipment. With the help of OnDeck® Predictive Sparing®, the right parts for your equipment are already locally stocked before placing a service ticket.
Learn more about our Hardware Solutions or contact us for more information!
Coverage that meets your needs
24/7
30-minute engineer callback
Four-hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four-hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customised solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.
In this article, CFOs will learn how they can work with IT partners to cut costs quickly in uncertain and challenging times. The following information will help to generate action items for cost containment and highlight key cash conservation ideas including communicating priorities, prioritising needs and partnering with a cost-saving support option.
Third-Party Maintenance Checklist: How to Find a Third-Party Provider
How do you find the right third-party support provider for your data centre? Do they prioritise responsiveness and reduced downtime? Can you access support quickly and easily throughout the process? What specific flexible options does the third-party maintenance provider offer? How can they help you to maximise your IT budget? Find it all on our checklist.
