Lenovo Server | Service Express

Lenovo Server Support & Maintenance

We can’t stop the changing priorities, limited resources or fire-fighting your IT team faces every day, but we can help you to simplify your Lenovo server support. Our straightforward data centre solutions help you to make the most of your limited time so you can tackle any challenges that are heading your way.

Lenovo Server Support

Lenovo support made easy

Have more time in your day to focus on the big picture by making the switch to third-party maintenance (TPM). We understand you’re busy. That’s why we simplify the work for you and provide flexible options for your changing needs.

Lenovo

Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-to-leave agreements & locked-in pricing

Experience Lenovo support without the hassle

Receive more than onsite responses, expert solutions and flexible coverage. We aim to provide outstanding service when you need it the most.

Two Engineers Collaborating on iPad
Star Ribbon Icon

30+ years of experience

Pie Icon

Average 10-minute engineer callback

Wrench Icon

97% first-trip repair success

Checkmark Icon

99% onsite response met

All supported Lenovo products

Flex Systems

PureFlex

ThinkServer

xSeries

Understand your equipment life cycle

 Where is your Lenovo hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.

General Availability

New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1–5+ years.


Support options:

End of Life (EOL) / End of Sale (EOS)

Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.


Support options:


Action:

  • Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
  • Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.

End of Development (EOD) / End of Service Life (EOSL)

Manufacturers no longer produce, develop, update or support the equipment.


Support options:


Action:

  • Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed Nov 8, 2023

    SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we

    (read more)
  • 5 Reviewed Oct 27, 2023

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first

    (read more)
  • 5 Reviewed Oct 27, 2023

    I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support

    (read more)
  • 5 Reviewed Oct 31, 2023

    Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work

    (read more)
  • 5 Reviewed Jul 31, 2023

    The engineers are well experienced and have good knowledge. They have timely responses.

    (read more)
  • 5 Reviewed Jul 21, 2023

    Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.

    (read more)
  • 5 Reviewed Jul 17, 2023

    They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.

    (read more)
  • 5 Reviewed Jul 13, 2023

    Switching Service Express is the best decision we have made

    (read more)
  • 5 Reviewed May 1, 2023

    We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.

    (read more)

Lenovo maintenance FAQ

We can continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it should continue functioning well beyond these dates, helping you to extend the life of your investment.

View our EOL & EOSL Tip Sheet

Yes! We enjoy helping IT departments to strategise, plan and weigh up their hardware refresh options. Before spending tens of thousands on new equipment, we can help you to determine what solution fits your company’s needs.

Read more about considering a hardware refresh

There is an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most server equipment has remained reliable for over 10 years.

Read more about long-term equipment reliability

Coverage that meets your needs

Clock Icon

24/7

30-minute engineer callback

Four-hour onsite response

24/7×365

One Day Calendar Icon

Same business day

30-minute engineer callback

Four-hour onsite response

M–F, 8 a.m.–5 p.m.

Two Day Calendar Icon

Next business day

30-minute engineer callback

Next business day onsite response

M–F, 8 a.m.–5 p.m.

Pen Icon

Custom

Need a customised solution?

We’ll work with you to create an SLA that meets your needs.

Featured resources

Engineer Evaluating Server
Articles & Insights Jan 30, 2017

Rethink Six Myths Behind OEM Maintenance

6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.

Headset with Servers and Safety Badge

Experience a flexible Lenovo support solution