Dell EMC Data Centre Maintenance
Gain peace of mind with proactive third-party maintenance (TPM) for your Dell EMC equipment.
Dell EMC Server, Storage and Network Support
Maximise your Dell EMC hardware investment
Why settle for less? We help eliminate bad days in the data centre with quick, reliable resolutions and outstanding service experiences.
Responsive support
24/7×365 customer assistance and onsite service
Greater flexibility
User-friendly, adjustable terms and agreements
Dedicated engineers
Knowledgeable primary and secondary engineers
Data-driven reliability
Locally stocked parts eliminate repair delays with help from OnDeck® Predictive Sparing®
Adaptable coverage
Warranty, post-warranty, gap and EOSL support options
Accomplish more with expert support
85000+
Dell EMC products on contract
30+
years of experience
30-minute
service callback from engineer
*10-minute average
97%
first-trip repair success
Extend the useful life of your Dell EMC hardware
Evaluate your hardware support options by identifying the IT equipment life cycle stage.
0–3 Years
OEM support
Warranties are typically bundled with equipment and vary between 1–3 years
9–12+ Years
End of Service Life (EOSL)
The OEM no longer produces, develops, updates or supports equipment
3–6 Years
Post-warranty support
Don’t be caught without hardware support! It’s time to evaluate your options after the OEM warranty expires
6–9 Years
End of Life (EOL)
The manufacturer no longer produces or sells equipment. Firmware, patches and updates are reduced
All supported Dell EMC products
Blade Servers
PowerEdge
VRTX
Atmos
Avamar
Celerra
Centera
Clariion
Compellent
Data Domain
ECS
EqualLogic
IDPA
PowerFlex
PowerMax
PowerScale
PowerStore
PowerVault
Symmetrix / VMAX
Unity
Vblock
VNX
VPLEX
XtremIO
Force10
M Series
PowerConnect
VxRail
VMware
*We’re continuously expanding our supported products. Contact us if you don’t see your equipment listed above.
What our customers are saying
“The best vendor, period. The reps to the techs who come onsite (and everyone in between) have top-notch people who know their jobs and get them done. For the rest of my working career, if it’s my decision, Service Express will be my support company.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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Service has always been consistent and they have provided fast results.
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Service Express continues to deliver on its promise to provide excellent service.
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I am truly impressed with Service Express's customer service and knowledge. They explained everything in detail and answered all my questions. When there were things they could not help us with, they offered comparable options. They were very flexible on giving us time and working with us as we re-did the things we were needing. They were very patient with us throughout the whole process.
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with minimal extensions past SLAs. The account team has been upfront with any issues that developed and track down the root cause and made corrections to make sure there was a low likelihood of a similar instance occurring. I highly recommend them for Third-Party maintenance.
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SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we
”(read more)
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
”(read more) -
I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support
”(read more) -
Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work
”(read more)
Dell EMC maintenance FAQ
These terms are used to indicate an equipment life cycle stage related to OEM support, marketing, development, etc. Your hardware continues to function well after its EOL or EOSL date.
View our EOL and EOSL Tip Sheet to learn more about what these dates mean for your equipment.
It’s time to understand your options! Our team of technical experts can help you determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options.
If you are still researching, explore our resources for more information on streamlining your data centre support.
View all resources
We enjoy helping IT departments strategise, plan and weigh their hardware refresh options. Before spending tens of thousands on new equipment, we can help you determine what solution fits your company’s needs.
TPM providers are great alternatives for traditional HCI maintenance due to their cost-effectiveness, flexibility and expertise. Service Express provides reliable and efficient maintenance services, utilising in-depth knowledge and experience to navigate the complexities of HCI environments.
Support options to meet your service needs
24/7×365
4-hour onsite response 365 days a year
Same business day
4-hour onsite response on business days, including holidays
Next business day
8-hour onsite response on business days, including holidays
Custom
Connect with us to build a solution to meet your needs.
Featured resources
Articles & Insights • 4 min read
What the reliability bathtub curve means for your hardware refresh cycles
Blogs • 2 min read
Case Studies • 2 min read
Articles & Insights • 3 min read
