Dell EMC Data Center Maintenance

Gain peace of mind with proactive third-party maintenance (TPM) for your Dell EMC equipment. 

Dell EMC Server, Storage and Network Support

Maximize your Dell EMC hardware investment

Why settle for less? We help eliminate bad days in the data center with quick, reliable resolutions and outstanding service experiences.

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Responsive support

24/7×365 customer assistance and onsite service

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Greater flexibility

User-friendly, adjustable terms and agreements

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Dedicated engineers

Knowledgeable primary and secondary engineers

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Streamlined tasks

Manage maintenance with our ExpressConnect® platform

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Data-driven reliability

Locally stocked parts eliminate repair delays with help from OnDeck® Predictive Sparing®

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Adaptable coverage

Warranty, post-warranty, gap and EOSL support options

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Accomplish more with expert support

85000+

Dell EMC products on contract

30+

years of experience

30-minute

service callback from engineer  
*10-minute average

97%

first-trip repair success

Extend the useful life of your Dell EMC hardware

Evaluate your hardware support options by identifying the IT equipment life cycle stage.

0–3 Years

OEM support

Warranties are typically bundled with equipment and vary between 1–3 years

9–12+ Years

End of Service Life (EOSL)

The OEM no longer produces, develops, updates or supports equipment

3–6 Years

Post-warranty support

Don’t be caught without hardware support! It’s time to evaluate your options after the OEM warranty expires

6–9 Years

End of Life (EOL)

The manufacturer no longer produces or sells equipment. Firmware, patches and updates are reduced

All supported Dell EMC products

Blade Servers

PowerEdge

VRTX

Atmos

Avamar

Celerra

Centera

Clariion

Compellent

Data Domain

EqualLogic

Isilon

PowerMax

PowerStore

PowerVault

Symmetrix / VMAX

Unity

VNX

VPLEX

XtremIO

Force10

M Series

PowerConnect

VxRail

*We’re continuously expanding our supported products. Contact us if you don’t see your equipment listed above. 

What our customers are saying

Dell EMC maintenance FAQ

These terms are used to indicate an equipment life cycle stage related to OEM support, marketing, development, etc. Your hardware continues to function well after its EOL or EOSL date.

View our EOL and EOSL Tip Sheet to learn more about what these dates mean for your equipment.

It’s time to understand your options! Our team of technical experts can help you determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options.

If you are still researching, explore our resources for more information on streamlining your data center support.

View all resources

We enjoy helping IT departments strategize, plan and weigh their hardware refresh options. Before spending tens of thousands on new equipment, we can help you determine what solution fits your company’s needs.

What to consider before planning a hardware refresh

TPM providers are great alternatives for traditional HCI maintenance due to their cost-effectiveness, flexibility and expertise. Service Express provides reliable and efficient maintenance services, utilizing in-depth knowledge and experience to navigate the complexities of HCI environments.

Support options to meet your service needs

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24/7×365

4-hour onsite response 365 days a year

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Same business day

4-hour onsite response on business days, including holidays

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Next business day

8-hour onsite response on business days, including holidays

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Custom

Connect with us to build a solution to meet your needs.

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Connect with us to evaluate your Dell EMC maintenance strategy