Dell EMC Support & Maintenance
When your Dell EMC hardware is operating at peak performance, data centre maintenance can be an afterthought. When a part fails, an upgrade interferes with configuration or there’s an unidentified issue, your hardware support comes into question. Be proactive now, so you have access to reliable solutions when you need them most.
(3) UPCOMING ALERTS
EOSL: EMC DATA DOMAIN 2200 14TB DISK ARRAY – Dec 23, 2023
EOSL: EMC DATA DOMAIN 2200 24TB DISK ARRAY – Dec 23, 2023
EOSL: EMC DATA DOMAIN 2200 4TB DISK ARRAY – Dec 23, 2023
DELL EMC Server, Storage and Network Support
Dell EMC maintenance that works for you
Don’t settle for the status quo. You have options to simplify your Dell EMC support and tap into savings, comprehensive solutions, flexible options and more.
Dell EMC |
Service Express |
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| Maintenance Support Features | ||
| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-to-leave agreements & locked-in pricing |
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Leverage the power of expert Dell EMC support
Be agile and efficient and accomplish more in your IT department with a dedicated team focused on your data centre maintenance strategy.
30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
85,000+ Dell EMC products on contract
All supported Dell EMC products
Blade Servers
PowerEdge
VRTX
Atmos
Avamar
Celerra
Centera
Clariion
Compellent
Data Domain
ECS
EqualLogic
Isilon
PowerMax
PowerVault
Symmetrix / VMAX
Unity
VNX
VPLEX
VxRail
XtremIO
Force10
M Series
PowerConnect
*We continuously add to our supported products: if you do not see your equipment listed, please contact us.
Search thousands of End of Life & End of Service Life dates
Understand your equipment life cycle
Where is your Dell EMC hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.
General Availability
New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1-5+ years.
Support options:
- Third-party maintenance may be an option if additional support is needed.
End of Life (EOL) / End of Sale (EOS)
Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.
Support options:
Action:
- Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
- Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.
End of Development (EOD) / End of Service Life (EOSL)
Manufacturers no longer produce, develop, update or support the equipment.
Support options:
Action:
- Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.
Real customers, powerful solutions
“The best vendor, period. The reps to the techs who come on-site (and everyone in between) are top-notch people who know their jobs and get them done. For the rest of my working career, if it’s my decision, Service Express will be my support company.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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The engineers are well experienced and have good knowledge. They have timely responses.
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Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.
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They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.
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Switching Service Express is the best decision we have made
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We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.
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We have a very complex environment and it makes servicing our datacenter very tricky. Service Express constantly strives to provide the most customized and tailored support,
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When we were faced with the decision on how to move forward with our aging equipment that would no longer be supported by the original manufacturer via a support agreement,
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
”(read more) -
Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed
”(read more)
Dell EMC maintenance FAQ
These terms are used to indicate an equipment life cycle stage related to OEM support, marketing, development, etc. Your hardware continues to function well after its EOL or EOSL date.
View our EOL and EOSL Tip Sheet to learn more about what these dates mean for your equipment.
It’s time to understand your options! Our team of technical experts can help you to determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options.
If you are still researching, explore our resources for more information on streamlining your data centre support.
View all resources
We enjoy helping IT departments to strategise, plan and weigh up their hardware refresh options. Before spending tens of thousands on new equipment, we can help you to determine what solution fits your company’s needs.
Coverage that meets your needs
24/7
30-minute engineer callback
Four-hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four-hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customised solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
Global manufacturer saves $3.2 million by refining its hardware refresh strategy
To address inconsistent support, a lack of communication and increasing service calls for IBM storage maintenance, an international manufacturer turned to Service Express to improve service efficiencies and establish reliable support.
Take a strategic look at your current hardware refresh plan; consider the timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refreshing decisions through failure rate data. Optimise your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.
Answer questions like: What is IT budget planning and why is it important? What are key goals when planning an IT budget? Which areas should be focused on when IT budget planning? What are common IT budget planning challenges? How have IT priorities shifted and why?
