Dell EMC Data Centre Maintenance

Q: I’m planning a hardware refresh soon. Can you help me to compare my options?

We enjoy helping IT departments to strategise, plan and weigh up their hardware refresh options. Before spending tens of thousands on new equipment, we can help you to determine what solution fits your company’s needs. What to consider before planning a hardware refresh

Gain peace of mind with proactive third-party maintenance (TPM) for your Dell EMC equipment.

Dell EMC Server, Storage and Network Support

Maximise your Dell EMC hardware investment

Why settle for less? We help eliminate bad days in the data centre with quick, reliable resolutions and outstanding service experiences.

Responsive support

24/7×365 customer assistance and onsite service

Greater flexibility

User-friendly, adjustable terms and agreements

Dedicated engineers

Knowledgeable primary and secondary engineers

Streamlined tasks

Manage maintenance with our ExpressConnect® platform

Data-driven reliability

Locally stocked parts eliminate repair delays with help from OnDeck® Predictive Sparing®

Adaptable coverage

Warranty, post-warranty, gap and EOSL support options

An image of an engineer in front of an equipment rack at a laptop holding a cell phone smiling

Accomplish more with expert support

Dell EMC products on contract

years of experience

service callback from engineer
*10-minute average

first-trip repair success

Extend the useful life of your Dell EMC hardware

Evaluate your hardware support options by identifying the IT equipment life cycle stage.

0–3 Years

OEM support

Warranties are typically bundled with equipment and vary between 1–3 years

9–12+ Years

End of Service Life (EOSL)

The OEM no longer produces, develops, updates or supports equipment

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3–6 Years

Post-warranty support

Don’t be caught without hardware support! It’s time to evaluate your options after the OEM warranty expires

6–9 Years

End of Life (EOL)

The manufacturer no longer produces or sells equipment. Firmware, patches and updates are reduced

Search thousands of End of Life & End of Service Life dates

What is EOL & EOSL

All supported Dell EMC products

Blade Servers

PowerEdge

VRTX

Atmos

Avamar

Celerra

Centera

Clariion

Compellent

Data Domain

EqualLogic

IDPA

PowerMax

PowerScale

PowerStore

PowerVault

Symmetrix / VMAX

Unity

VNX

VPLEX

XtremIO

Force10

M Series

PowerConnect

VxRail

*We’re continuously expanding our supported products. Contact us if you don’t see your equipment listed above.

VIEW ALL SUPPORTED PRODUCTS

What our customers are saying

Close Up of Hands Inserting Technical Equipment

Greg IT Operations Manager, US Robotics

“The best vendor, period. The reps to the techs who come onsite (and everyone in between) have top-notch people who know their jobs and get them done. For the rest of my working career, if it’s my decision, Service Express will be my support company.”

Service Express

Data Center and Network Third-Party Hardware Maintenance

5 Reviewed Nov 8, 2023

SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we
”(read more)
5 Reviewed Oct 27, 2023

Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
”(read more)
5 Reviewed Oct 27, 2023

I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support
”(read more)

5 Reviewed Oct 31, 2023

Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work
”(read more)
5 Reviewed Jul 31, 2023

The engineers are well experienced and have good knowledge. They have timely responses.
”(read more)
5 Reviewed Jul 21, 2023

Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.
”(read more)

5 Reviewed Jul 17, 2023

They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.
”(read more)
5 Reviewed Jul 13, 2023

Switching Service Express is the best decision we have made
”(read more)
5 Reviewed May 1, 2023

We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.
”(read more)

Dell EMC maintenance FAQ

These terms are used to indicate an equipment life cycle stage related to OEM support, marketing, development, etc. Your hardware continues to function well after its EOL or EOSL date.

View our EOL and EOSL Tip Sheet to learn more about what these dates mean for your equipment.

It’s time to understand your options! Our team of technical experts can help you determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options.

If you are still researching, explore our resources for more information on streamlining your data centre support.

View all resources

We enjoy helping IT departments strategise, plan and weigh their hardware refresh options. Before spending tens of thousands on new equipment, we can help you determine what solution fits your company’s needs.

What to consider before planning a hardware refresh

TPM providers are great alternatives for traditional HCI maintenance due to their cost-effectiveness, flexibility and expertise. Service Express provides reliable and efficient maintenance services, utilising in-depth knowledge and experience to navigate the complexities of HCI environments.