What does End of Life (EOL) and End of Service Life (EOSL) mean?

These terms are used to indicate an equipment lifecycle stage related to OEM support, marketing, development, etc. Your hardware continues to function well after its EOL or EOSL date. View our EOL and EOSL Tip Sheet to learn more about what these dates mean for your equipment.

My IBM warranty expires soon. What should I do?

It’s time to understand your options! Our team of technical experts can help you to determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options. If you are still researching, explore our resources for more information on streamlining your data centre support. View all resources

What are the features of third-party support for IBM i & AIX?

Making the transition to third-party software maintenance ensures that your equipment continues to operate at peak performance. Access the following features with third-party support for IBM software: Access to our dedicated software support team (no phone trees or delayed callbacks) Easily address potential outages, performance and replication issues No pressure to upgrade fully functional hardware Maintain legacy equipment without upcharges or penalties Make changes as they occur with flexible coverage Seamlessly track equipment warranties, so you are never left without support Additional software maintenance services are available – contact us for more options. Take your third-party IBM software support a step further with OS managed services.

IBM Data Centre Maintenance

Meet demands, refine refresh strategies and achieve goals with IBM third-party maintenance (TPM).

IBM SERVER, STORAGE, NETWORK AND SOFTWARE SUPPORT

Maximise performance with proactive IBM third-party support

Upgrade your expectations. Eliminate bad days in the data centre with the help of knowledgeable engineers, data-driven service insights and proactive resolutions.

Responsive support

24/7×365 customer assistance and onsite service

Greater flexibility

User-friendly, adjustable terms and agreements

Dedicated engineers

Knowledgeable primary and secondary engineers

Streamlined tasks

Manage maintenance with our ExpressConnect® platform

Data-driven reliability

Locally stocked parts eliminate repair delays with help from OnDeck® Predictive Sparing®

Adaptable coverage

Warranty, post-warranty, gap and EOSL support options

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Explore your IBM maintenance options

Evaluate your hardware support options by identifying the IT equipment life cycle stage.

0–3 Years

OEM support

Warranties are typically bundled with equipment and vary between 1–3 years

9–12+ Years

End of Service Life (EOSL)

The OEM no longer produces, develops, updates or supports equipment

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3–6 Years

Post-warranty support

Don’t be caught without hardware support! It’s time to evaluate your options after the OEM warranty expires

6–9 Years

End of Life (EOL)

The manufacturer no longer produces or sells equipment. Firmware, patches and updates are reduced

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What is EOL & EOSL

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5 Reviewed Nov 8, 2023

SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we
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5 Reviewed Oct 27, 2023

Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
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I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support
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5 Reviewed Oct 31, 2023

Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work
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5 Reviewed Jul 31, 2023

The engineers are well experienced and have good knowledge. They have timely responses.
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5 Reviewed Jul 21, 2023

Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.
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5 Reviewed Jul 17, 2023

They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.
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5 Reviewed Jul 13, 2023

Switching Service Express is the best decision we have made
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5 Reviewed May 1, 2023

We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.
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IBM maintenance FAQ

Yes. We provide TPM support for warranty, post-warranty, EOL and EOSL equipment. Get in touch with us if you’d like to learn more about our IBM maintenance options.

Support options to meet your service needs

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