HPE Support & Maintenance
When downtime impacts your productivity, every second counts to get your equipment back up and running. That’s why you need responsive and expert HPE support services that help you to get back to doing what you do best.
(1) UPCOMING ALERTS
EOSL: HPE PROLIANT BL420CG8 CTO CHASSIS – Nov 18, 2023
HPE Server, Storage, Network and Software Support
Take a closer look at your HPE maintenance alternatives
Gain greater control with flexible HPE third-party maintenance (TPM). Keep pace with changing demands by decreasing time spent tracking warranties, waiting to talk to an HPE support engineer or overspending on a maintenance agreement.
HPE |
Service Express |
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| Maintenance Support Features | ||
| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-to-leave agreements & locked-in pricing |
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| HP Tru64 UNIX & HP-UX Software Maintenance Features | ||
| 24/7×365 remote support |
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| Dedicated OS software engineer |
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| 30-minute engineer callback |
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| Network, performance & user account troubleshooting |
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We offer additional technical support and professional services for HP software maintenance – contact us for more options.
HPE support solutions you can rely on
You don’t have to jump through hoops for the HPE maintenance services you need. Our team of data centre experts is ready to help you to tackle any challenge that comes your way.
30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
92,000+ HPE products on contract
All supported HPE products
AlphaServer
BladeSystems
HP 3000
HP 9000
Integrity
Moonshot
ProLiant
Simplivity
Superdome
Synergy
VAX
3Par
EVA
iBrix
LeftHand
MSA
Nimble
StorageWorks
StoreEasy
StoreEver
StoreOnce
StoreVirtual
SureStore
XP Series
Aruba
ProCurve
HP Tru64
HP-UX
*We support HPE legacy equipment. Please contact us for more information.
Search thousands of End of Life & End of Service Life dates
Understand your equipment life cycle
Where is your HPE hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.
General Availability
New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1-5+ years.
Support options:
- Third-party maintenance may be an option if additional support is needed.
End of Life (EOL) / End of Sale (EOS)
Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.
Support options:
Action:
- Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
- Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.
End of Development (EOD) / End of Service Life (EOSL)
Manufacturers no longer produce, develop, update or support the equipment.
Support options:
Action:
- Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.
Real customers, powerful solutions
“No call has gone to voicemail. No email has gone unanswered the same day. Dedicated primary engineer. Service Express is part of the team, not just an emergency contact.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
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The vendor we left was pushing additional services we do not need or want, and the price of the services we were using kept increasing.
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Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed
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We Just started using this company this past year , we had multiple meeting about different hardware and plan.
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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Their service has always been accommodating to requests and quick to respond to service issues.
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Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
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Service Express has always been able to fulfill our needs. They work closely with us to identify changing support needs.
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As a hardware maintenance vendor, they are easy to work with…
”(read more)
HPE maintenance FAQ
We continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it continues functioning well beyond these dates, helping you to extend the life of your investment.
It’s time to understand your options! Our team of technical experts can help you to determine what equipment is best to remain on an OEM agreement or to switch to TPM. Contact us if you would like to discuss your options.
If you are still researching, explore our resources for more information on streamlining your data centre support.
View all resources
We offer technical expertise and timely resolutions for your HP OS support when you need it the most.
Support features include:
- 30-minute engineer callback
- Dedicated OS software engineer
- Remote login and phone support
- Network, performance and user account troubleshooting
Additional HP software maintenance services are available – contact us for more options!
Coverage that meets your needs
24/7
30-minute engineer callback
Four-hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four-hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customised solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
Take a strategic look at your current hardware refresh plan; consider the timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refreshing decisions through failure rate data. Optimise your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.
See how IT teams are responding to changes & challenges; review survey data from over 900 IT professionals.
6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.
