HPE Support & Maintenance
When downtime impacts your productivity, every second counts to get your equipment back up and running. That’s why you need responsive and expert HPE support services that help you to get back to doing what you do best.
Search thousands of End of Life & End of Service Life dates
Understand your equipment life cycle
Where is your HPE hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.
New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1-5+ years.
- Third-party maintenance may be an option if additional support is needed.
End of Life (EOL) / End of Sale (EOS)
Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.
- Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
- Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.
End of Development (EOD) / End of Service Life (EOSL)
Manufacturers no longer produce, develop, update or support the equipment.
- Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.
Real customers, powerful solutions
“No call has gone to voicemail. No email has gone unanswered the same day. Dedicated primary engineer. Service Express is part of the team, not just an emergency contact.”
Data Center and Network Third-Party Hardware Maintenance
The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with”(read more)
The vendor we left was pushing additional services we do not need or want, and the price of the services we were using kept increasing.”(read more)
Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed”(read more)
We Just started using this company this past year , we had multiple meeting about different hardware and plan.”(read more)
Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.”(read more)
Their service has always been accommodating to requests and quick to respond to service issues.”(read more)
Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express”(read more)
Service Express has always been able to fulfill our needs. They work closely with us to identify changing support needs.”(read more)
As a hardware maintenance vendor, they are easy to work with…”(read more)