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HP Server | Service Express

HPE Support & Maintenance

When downtime impacts your productivity, every second counts to get your equipment back up and running. That’s why you need responsive and expert HPE support services that help you to get back to doing what you do best.

(1) UPCOMING ALERTS

EOSL: HPE PROLIANT M700P 2.4GHZ/2MB/QC (X2170) – Jul 01, 2024

HPE Server, Storage, Network and Software Support

Take a closer look at your HPE maintenance alternatives

Gain greater control with flexible HPE third-party maintenance (TPM). Keep pace with changing demands by decreasing time spent tracking warranties, waiting to talk to an HPE support engineer or overspending on a maintenance agreement.

HPE

Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-to-leave agreements & locked-in pricing
HP Tru64 UNIX & HP-UX Third-Party Software Support
24/7×365 remote support
Dedicated OS software engineer
30-minute engineer callback
Network, performance & user account troubleshooting

We offer additional technical support and professional services for HP software maintenance. Contact us for more options.

HPE support solutions you can rely on

You don’t have to jump through hoops for the HPE maintenance services you need. Our team of data centre experts is ready to help you to tackle any challenge that comes your way.

Two Engineers Replacing Data Centre Hardware
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30+ years of experience

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Average 10-minute engineer callback

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97% first-trip repair success

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92,000+ HPE products on contract

All supported HPE products

AlphaServer

BladeSystems

HP 3000

HP 9000

Integrity

Moonshot

ProLiant

Superdome

Synergy

VAX

3Par

EVA

iBrix

LeftHand

MSA

Nimble

StorageWorks

StoreEasy

StoreEver

StoreOnce

StoreVirtual

SureStore

XP Series

Aruba

ProCurve

SimpliVity

HP Tru64

HP-UX

*We support HPE legacy equipment. Please contact us for more information.

Understand your equipment life cycle

 Where is your HPE hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.

General Availability

New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1–5+ years.


Support options:

End of Life (EOL) / End of Sale (EOS)

Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.


Support options:


Action:

  • Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
  • Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.

End of Development (EOD) / End of Service Life (EOSL)

Manufacturers no longer produce, develop, update or support the equipment.


Support options:


Action:

  • Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed Nov 8, 2023

    SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we

    (read more)
  • 5 Reviewed Oct 27, 2023

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first

    (read more)
  • 5 Reviewed Oct 27, 2023

    I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support

    (read more)
  • 5 Reviewed Oct 31, 2023

    Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work

    (read more)
  • 5 Reviewed Jul 31, 2023

    The engineers are well experienced and have good knowledge. They have timely responses.

    (read more)
  • 5 Reviewed Jul 21, 2023

    Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.

    (read more)
  • 5 Reviewed Jul 17, 2023

    They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.

    (read more)
  • 5 Reviewed Jul 13, 2023

    Switching Service Express is the best decision we have made

    (read more)
  • 5 Reviewed May 1, 2023

    We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.

    (read more)

HPE maintenance FAQ

We continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it continues functioning well beyond these dates, helping you to extend the life of your investment.


View our EOL & EOSL Tip Sheet

It’s time to understand your options! Our team of technical experts can help you to determine what equipment is best to remain on an OEM agreement or to switch to TPM. Contact us if you would like to discuss your options.

If you are still researching, explore our resources for more information on streamlining your data centre support.

View all resources

We offer technical expertise and timely resolutions for your HP OS support when you need it the most.

Support features include:

  • 30-minute engineer callback
  • Dedicated OS software engineer
  • Remote login and phone support
  • Network, performance and user account troubleshooting

Additional HP Software Support services are available – contact us for more options!

TPM providers are great alternatives for traditional HCI maintenance due to their cost-effectiveness, flexibility and expertise. Service Express provides reliable and efficient maintenance services, utilizing in-depth knowledge and experience to navigate the complexities of HCI environments.

Coverage that meets your needs

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24/7

30-minute engineer callback

Four-hour onsite response

24/7×365

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Same business day

30-minute engineer callback

Four-hour onsite response

M–F, 8 a.m.–5 p.m.

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Next business day

30-minute engineer callback

Next business day onsite response

M–F, 8 a.m.–5 p.m.

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Custom

Need a customised solution?

We’ll work with you to create an SLA that meets your needs.

Featured resources

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Articles & Insights

Take charge of your hardware refresh plan

Take a strategic look at your current hardware refresh plan; consider the timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refreshing decisions through failure rate data. Optimise your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.

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Extend the life of your HPE hardware investment