HP Server | Service Express

HPE Support & Maintenance

When downtime impacts your productivity, every second counts to get your equipment back up and running. That’s why you need responsive and expert HPE support services that help you to get back to doing what you do best.

(1) UPCOMING ALERTS

EOSL: HPE PROLIANT BL420CG8 CTO CHASSIS – Nov 18, 2023

HPE Server, Storage, Network and Software Support

Take a closer look at your HPE maintenance alternatives

Gain greater control with flexible HPE third-party maintenance (TPM). Keep pace with changing demands by decreasing time spent tracking warranties, waiting to talk to an HPE support engineer or overspending on a maintenance agreement.

HPE

Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-to-leave agreements & locked-in pricing
HP Tru64 UNIX & HP-UX Software Maintenance Features
24/7×365 remote support
Dedicated OS software engineer
30-minute engineer callback
Network, performance & user account troubleshooting

We offer additional technical support and professional services for HP software maintenance – contact us for more options.

HPE support solutions you can rely on

You don’t have to jump through hoops for the HPE maintenance services you need. Our team of data centre experts is ready to help you to tackle any challenge that comes your way.

Two Engineers Replacing Data Centre Hardware
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30+ years of experience

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Average 10-minute engineer callback

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97% first-trip repair success

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92,000+ HPE products on contract

All supported HPE products

AlphaServer

BladeSystems

HP 3000

HP 9000

Integrity

Moonshot

ProLiant

Simplivity

Superdome

Synergy

VAX

3Par

EVA

iBrix

LeftHand

MSA

Nimble

StorageWorks

StoreEasy

StoreEver

StoreOnce

StoreVirtual

SureStore

XP Series

Aruba

ProCurve

HP Tru64

HP-UX

*We support HPE legacy equipment. Please contact us for more information.

Understand your equipment life cycle

 Where is your HPE hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.

General Availability

New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1-5+ years.


Support options:

End of Life (EOL) / End of Sale (EOS)

Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.


Support options:


Action:

  • Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
  • Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.

End of Development (EOD) / End of Service Life (EOSL)

Manufacturers no longer produce, develop, update or support the equipment.


Support options:


Action:

  • Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed Jan 19, 2023

    The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with

    (read more)
  • 5 Reviewed Jan 19, 2023

    The vendor we left was pushing additional services we do not need or want, and the price of the services we were using kept increasing.

    (read more)
  • 5 Reviewed Jan 19, 2023

    Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed

    (read more)
  • 5 Reviewed Jan 19, 2023

    We Just started using this company this past year , we had multiple meeting about different hardware and plan.

    (read more)
  • 5 Reviewed Sep 29, 2022

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.

    (read more)
  • 5 Reviewed Sep 24, 2023

    Their service has always been accommodating to requests and quick to respond to service issues.

    (read more)
  • 5 Reviewed Sep 23, 2022

    Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express

    (read more)
  • 5 Reviewed Sep 23, 2022

    Service Express has always been able to fulfill our needs. They work closely with us to identify changing support needs.

    (read more)
  • 5 Reviewed May 24, 2022

    As a hardware maintenance vendor, they are easy to work with…

    (read more)

HPE maintenance FAQ

We continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it continues functioning well beyond these dates, helping you to extend the life of your investment.


View our EOL & EOSL Tip Sheet

It’s time to understand your options! Our team of technical experts can help you to determine what equipment is best to remain on an OEM agreement or to switch to TPM. Contact us if you would like to discuss your options.

If you are still researching, explore our resources for more information on streamlining your data centre support.

View all resources

We offer technical expertise and timely resolutions for your HP OS support when you need it the most.

Support features include:

  • 30-minute engineer callback
  • Dedicated OS software engineer
  • Remote login and phone support
  • Network, performance and user account troubleshooting

Additional HP software maintenance services are available – contact us for more options!

Coverage that meets your needs

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24/7

30-minute engineer callback

Four-hour onsite response

24/7×365

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Same business day

30-minute engineer callback

Four-hour onsite response

M-F, 8am-5pm

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Next business day

30-minute engineer callback

Next business day onsite response

M-F, 8am-5pm

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Custom

Need a customised solution?

We’ll work with you to create an SLA that meets your needs.

Additional resources

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Articles & Insights May 18, 2020

Take Charge of Your Hardware Refresh Plan

Take a strategic look at your current hardware refresh plan; consider the timing and frequency of your hardware refresh cycle; consider another option from OEM hardware. Determine how equipment reliability impacts your refreshing decisions through failure rate data. Optimise your hardware refresh plan to increase efficiencies and cost savings for your infrastructure strategy.

Engineer Evaluating Server
Articles & Insights Jan 30, 2017

Rethink Six Myths Behind OEM Maintenance

6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.

Headset with Servers and Safety Badge

Extend the life of your HPE hardware investment