Supermicro Data Centre Maintenance
Leverage Supermicro third-party maintenance (TPM) solutions for expertise, flexibility and agility in the data centre.
Supermicro Server and Storage Support
Meet your IT goals with Supermicro third-party support
Go beyond the OEM status quo. Prioritise productivity, cost savings and more with expert Supermicro data centre support.
Responsive support
24/7×365 customer assistance and onsite service
Greater flexibility
User-friendly, adjustable terms and agreements
Dedicated engineers
Knowledgeable primary and secondary engineers
Data-driven reliability
Locally stocked parts eliminate repair delays with help from OnDeck® Predictive Sparing®
Adaptable coverage
Warranty, post-warranty, gap and EOSL support options
Explore user-friendly support options
4000+
Supermicro products on contract
30+
years of experience
30-minute
service callback from engineer
*10-minute average
97%
first-trip repair success
Extend the life of your Supermicro server and storage hardware
Evaluate your hardware support options by identifying the IT equipment life cycle stage.
0–3 Years
OEM support
Warranties are typically bundled with equipment and vary between 1–3 years
9–12+ Years
End of Service Life (EOSL)
The OEM no longer produces, develops, updates or supports equipment
3–6 Years
Post-warranty support
Don’t be caught without hardware support! It’s time to evaluate your options after the OEM warranty expires
6–9 Years
End of Life (EOL)
The manufacturer no longer produces or sells equipment. Firmware, patches and updates are reduced
All supported Supermicro products
SuperServer
Chassis
SuperStorage
*We’re continuously expanding our supported products. Contact us if you don’t see your equipment listed above.
What our customers are saying
“It is important that our hardware is monitored and downtime is minimal. Service Express always provides excellent, timely service and is good value compared to OEM warranties.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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I am truly impressed with Service Express's customer service and knowledge. They explained everything in detail and answered all my questions. When there were things they could not help us with, they offered comparable options. They were very flexible on giving us time and working with us as we re-did the things we were needing. They were very patient with us throughout the whole process.
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with minimal extensions past SLAs. The account team has been upfront with any issues that developed and track down the root cause and made corrections to make sure there was a low likelihood of a similar instance occurring. I highly recommend them for Third-Party maintenance.
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SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
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I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support
”(read more)
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Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work
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The engineers are well experienced and have good knowledge. They have timely responses.
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Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.
”(read more)
Supermicro maintenance FAQ
Third-party maintenance (TPM) is an alternative to traditional OEM maintenance for warranty and post-warranty server, storage, network and software support. Third-party support can help you reduce maintenance spend, gain control of hardware life cycles, maintain productivity and more.
We have immediate access to reliable Data Centre Hardware for your Supermicro server and storage equipment. With the help of OnDeck® Predictive Sparing®, the right parts are already on our local shelf before you place a service ticket.
Learn more about our Hardware Solutions or contact us for more information!
Yes! We help IT departments strategise, plan and weigh their hardware refresh options. Before spending tens of thousands on new Supermicro hardware, we can help you determine what solution best fits your company’s needs.
Support options to meet your service needs
24/7×365
4-hour onsite response 365 days a year
Same business day
4-hour onsite response on business days, including holidays
Next business day
8-hour onsite response on business days, including holidays
Custom
Connect with us to build a solution to meet your needs.
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