Extreme Networks Data Centre Maintenance
Streamline operations and drive success with third-party maintenance (TPM) for your Extreme Networks hardware.
Extreme Network Support
Transform your Extreme Networks maintenance strategy
Work smarter, not harder. Experience quicker resolutions, expert service and automated support for your Extreme Networks hardware that helps you check items off your list.
Responsive support
24/7×365 customer assistance and onsite service
Greater flexibility
User-friendly, adjustable terms and agreements
Dedicated engineers
Knowledgeable primary and secondary engineers
Data-driven reliability
Locally stocked parts eliminate repair delays with help from OnDeck® Predictive Sparing®
Adaptable coverage
Warranty, post-warranty, gap and EOSL support options
Streamline success with data center expertise
30+
years of experience
30-minute
service callback from engineer
*10-minute average
97%
first-trip repair success
99%
onsite response met
Preserve performance of your Extreme Networks hardware
Evaluate your hardware support options by identifying the IT equipment life cycle stage.
0–3 Years
OEM support
Warranties are typically bundled with equipment and vary between 1–3 years
9–12+ Years
End of Service Life (EOSL)
The OEM no longer produces, develops, updates or supports equipment
3–6 Years
Post-warranty support
Don’t be caught without hardware support! It’s time to evaluate your options after the OEM warranty expires
6–9 Years
End of Life (EOL)
The manufacturer no longer produces or sells equipment. Firmware, patches and updates are reduced
All supported Extreme Networks products
7100 Series
8000 Series
Extreme (Formerly BlackDiamond)
S Series
Summit Switches
*We’re continuously expanding our supported products. Contact us if you don’t see your equipment listed above.
What our customers are saying
“Extremely fast service and response to issues. Our rep goes above and beyond expectations every time we have any issues.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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I am truly impressed with Service Express's customer service and knowledge. They explained everything in detail and answered all my questions. When there were things they could not help us with, they offered comparable options. They were very flexible on giving us time and working with us as we re-did the things we were needing. They were very patient with us throughout the whole process.
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with minimal extensions past SLAs. The account team has been upfront with any issues that developed and track down the root cause and made corrections to make sure there was a low likelihood of a similar instance occurring. I highly recommend them for Third-Party maintenance.
”(read more)
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SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
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I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support
”(read more)
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Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work
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The engineers are well experienced and have good knowledge. They have timely responses.
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Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.
”(read more)
Extreme Networks maintenance FAQ
The good news is you have options to extend the useful life of your equipment! Our team of technical experts can help you determine what Extreme Networks equipment should stay on an OEM agreement or switch to TPM.
Connect with us to discuss your options.
Yes. Our TPM services include support for warranty, post-warranty, EOL and EOSL equipment. Regardless of where your Extreme Networks hardware is in the product life cycle, our team can help you make the best decision for your performance, capacity and compatibility needs.
Yes! We help IT departments strategize, plan and weigh their hardware refresh options. Before spending tens of thousands on new equipment, we can help you determine what solution best fits your company’s needs.
Support options to meet your service needs
24/7×365
4-hour onsite response 365 days a year
Same business day
4-hour onsite response on business days, including holidays
Next business day
8-hour onsite response on business days, including holidays
Custom
Connect with us to build a solution to meet your needs.
Featured resources
Videos • 6 min watch
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What the reliability bathtub curve means for your hardware refresh cycles
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