Industry
Manufacturing
Location
Dublin, Ireland
Service
Managed Colocation,
Specialty Cloud for IBM Power
Glen Dimplex offers innovative solutions ranging from consumer appliances to industrial heating, ventilation and cooling units. Headquartered in Dublin, Ireland, the company operates in nearly 20 countries across Europe, North America, Australia and Asia.
After hosting and supporting systems in-house for over 25 years, the company determined it was time to evaluate its IT strategy and approach. Glen Dimplex initially partnered with Service Express for third-party Data Centre Maintenance. Service Express’ knowledge and experience with mission-critical IBM systems influenced the company’s decision.
Taking the next step toward innovation
After experiencing Service Express’ flexibility and service quality, Glen Dimplex began to evaluate the next steps toward modernising its critical ERP and legacy IBM systems. Service Express and Glen Dimplex worked together to identify a plan to improve resiliency and meet the company’s commercial and operational requirements.
The next step included migrating Glen Dimplex’s high availability (HA) pairs for several business units into Service Express’ UK-based Tier III and IV by design data centre and colocation facilities. Glen Dimplex received technical support at every step of the migration into Service Express’ availability zones. The shift to Managed Colocation laid the foundation for the journey to Service Express’ fully managed Specialty Cloud for IBM Power solution.
“The hosting approach meant we avoided €450k of capital expenditure required to replace ageing on-premises hardware. Operating costs also decreased due to a reduction in local IT overheads plus the economies of scale you expect with cloud.”
– Jonathan Webb, IT Director, Glen Dimplex
Investing in transformation
Service Express staff and engineers carefully planned and executed the cloud migration from start to finish to mitigate risk and ensure business continuity. Glen Dimplex’s IT staff has redirected time and resources spent updating and managing systems to other business priorities without sacrificing peace of mind. Service Express engineers managed the infrastructure around the clock to maintain resiliency and optimum performance.
“With the ever-changing cultural landscape and our commitment to sustainability, Service Express has the solutions and team to help us achieve our goals. The support has been first class pre- and post-implementation.”
– Phil Grundy, Head of Business Systems, Glen Dimplex
The company looks forward to modernising its IT estate and experiencing the benefits of Service Express’ fully managed and secure solution. This will allow its teams to focus on serving customers and growth opportunities.
