ExpressConnect®
Managing your maintenance just got easier
Simplify support and increase your productivity. ExpressConnect is the all-in-one solution designed to power your data centre maintenance.
Save time with ExpressConnect
Monitoring
Skip placing service calls with automated support
Let us identify failures and minimise disruptions with hardware monitoring for your server, storage and network equipment.
- 24/7 support automatically opens tickets using real-time alerts
- Secure agentless and email-based solutions
- Fault diagnosis and service insights for every ticket
- Configurable alert filtering
How monitoring works
Already using a monitoring solution? ExpressConnect brings it all together by integrating with:
Ticketing
Service flexibility and visibility
Manage your tickets anytime from anywhere quickly and easily with ExpressConnect.
- Schedule engineer service callbacks
- Upload technical documents and share notes to collaborate directly with your engineer
- Track real-time service ticket status and view history by agreement, location or date
- Are you a ServiceNow user? Integrate with our exclusive certified app.
- Place tickets in your existing ITSM with a custom integration
Account Management
See the big picture
Accurately forecast plans for infrastructure projects and adjust maintenance coverage with the support data you need.
- View agreements and SLAs
- Adjust coverage and request updates to agreements
- Access service and equipment insights in one place
- Track and update your warranty coverage
- Identify EOL & EOSL dates for your equipment
Seamlessly integrate ExpressConnect with the following systems:
For additional monitoring and ticketing integration options, please contact us.
ExpressConnect FAQ
Schedule a no-obligation demo to learn more!
Yes! ExpressConnect is included with your maintenance coverage at no additional charge.
For the ExpressConnect Monitoring appliance, our team will only need the details necessary to build your appliance image.
For our integrations and SMTP-based solutions, we do not require any network information.
Yes — ExpressConnect Monitoring is designed to protect data using secure agentless and email-based solutions. Any unnecessary ports and applications are locked down to eliminate the risk of exposing data to incoming internet traffic. Our product support team continuously monitors for security alerts and proactively analyzes data security trends.
Using either an appliance or built-in hardware monitoring, ExpressConnect Monitoring automatically opens a ticket for you when it detects a hardware issue and notifies our service team immediately. Your engineer calls within 30 minutes to discuss your service plan with you and arranges to arrive onsite for a fast first-time fix.
Your service engineer calls you within 30 minutes to confirm service plans with you. You can count on a quick service callback, service diagnostics, local parts inventory and more for an express resolution.
It’s easy to get started. Contact your account executive to connect with an integration specialist. Your specialist provides the resources and support needed to begin building your integration.
Use our REST API to automate ticketing workflows for custom-build monitoring and ticketing systems. Our support team partners with your developer to integrate your system with ours. You’ll have the resources needed for a successful integration, including:
- Instructions and documentation
- Templated code
- Assistance and answers to any technical questions from your dedicated account integration specialist
You can store and view equipment warranty coverage to maintain your data center support. With visibility into warranty expiration dates, you have enough lead time to evaluate support needs and make better strategic decisions. Keep your asset information current by updating any changes to warranty coverage accordingly:
- Equipment support provided by Service Express
- Equipment support provided by an OEM
- Decommissioned equipment to be removed from support and warranty tracking
We want to help you avoid overlooking any expiration dates, operating exposed or missing an opportunity to reduce costs.
Yes, your account administrator can easily add users to ExpressConnect at anytime.
- Each new user receives an email with steps to complete setup
- Access permissions are assigned based on locations or agreement
- Reactivate or deactivate an account as needed
