Service Express Releases 2021 Data Centre & Infrastructure Report

27 January 2021

Grand Rapids, Michigan  Service Express, the leader in providing third-party data centre maintenance, has released its third annual Data Centre & Infrastructure ReportThe report identifies top IT priorities, challengescost-reduction methods and more after a year of widespread change due to COVID-19. Service Express collected responses from over 500 IT professionals nationwide to build a better understanding of what’s to come in the next 12 months.  

The top initiatives for 2021 include strengthening security and privacy, reducing costs and improving inefficiencies, improving internal processes and collaboration, and developing team members. The top challenges of IT professionals include budget and cost reductions, new technology and/or adoption, improving security and finding talent 

The report includes additional insights from CIO Todd Piper and CTO Jake Blough of Service Express. In response to IT budget constraints, Todd Piper notes, “No matter what the size of the organisation, the high cost of hardware maintenance continues to impose obstacles within every IT budget. By leveraging a blend of OEM and third-party maintenance (TPM), organisations can realise immediate OpEx savings.” 

Respondents to the survey represent organisations from a variety of industries. The top three include professional, scientific and technical services, educational services and healthcare.   

Access the full 2021 Data Centre & Infrastructure Report for more takeaways. 

About Service Express

The leader in providing third-party maintenance, Service Express specialises in onsite data centre support for server, storage and network equipment to help IT teams to control costs and optimise infrastructure strategy. Customers can manage, monitor and automate support with ExpressConnect®. Founded in 1993, Service Express maintains multivendor data centre equipment for healthcare, manufacturing, education, finance, government, technology and other Fortune 500 companies worldwide.

In addition to post-warranty maintenance, Service Express offers hardware system and sales solutions, OS support, IT asset disposition and data centre relocations. For more information, visit

Media Contact
Josh Leatherman
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