Opting Out of Skyrocketing OEM Maintenance Costs
Third-party support aiding business in cost-effective solutions
Chief Information Officer Jan Ross shares how making the switch to Service Express has been the right choice for FinThrive.
FinThrive
Industry: Healthcare Solutions
Website: fnthrive.com
Location: Alpharetta, GA
From Patient-to-Payment℠, FinThrive provides the technology, advisory expertise, services, analytics and education programmes that healthcare organisations need to thrive in the communities they serve. FinThrive integrates knowledge and expertise of the entire revenue cycle in a way that provides unmatched benefits for healthcare. FinThrive empowers healthcare for everyone in every community by transforming financial and operational performance, enabling healthcare organisations to thrive.
Improving Value
After joining FinThrive, I focused on addressing the rising cost of OEM maintenance. Even though we were using a third-party support provider at the time, I was unsure whether we were getting the most value for our spend. To find the right solution, we brought in Service Express to provide us with a competitive bid. I trusted Service Express’ ability to lower our data centre maintenance costs and provide excellent service based on my previous experience with their support. It made sense to work with them again at FinThrive.
Embracing Change
I’m familiar with the hesitation that accompanies the transition from OEM to third-party maintenance. Although change can be scary, you can trust Service Express to meet your data centre support needs. Our partnership with them enables FinThrive to continue to invest in true business needs over costly hardware maintenance.
“We work with Service Express because they are a strong partner who is attentive to our needs and committed to our success.”
Jan Ross
Chief Information Officer, FinThrive
Lowering Costs
Service Express lives up to their commitment to providing data centre maintenance at a much lower rate than the OEMs or other third-party services. I’ve been impressed with their engineer knowledge, responsiveness, parts availability and consistency. Service Express has made a significant impact on my operating expenses while maintaining (or over-delivering) the level of service in the past. We appreciate all that they do and couldn’t ask for better support!
Jan Ross
Chief Information Officer, FinThrive
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