Europe Terms and Conditions
View and download copies of our current and previous service Terms and Conditions here.
Disaster Recovery
Terms and Conditions – Current Version 1.12 (Effective December 2022)
- Terms and Conditions – Previous Version 1.11 (Effective 25 March 2022)
- Terms and Conditions – Previous Version 1.10 (Effective 17 July 2019)
- Terms and Conditions – Previous Version 1.9 (Effective 14 May 2018)
- Terms and Conditions – Previous Version 1.8 (Effective 19 February 2018)
- Terms and Conditions – Previous Version 1.4 (Effective 1 January 2015)
Service Level Agreement – Current Version 0.4 (Effective 19 July 2019)
Hardware Maintenance
Terms and Conditions – Current Version 5.0 (Effective February 2025)
- Terms and Conditions – Current Version 4.0 (Effective September 2023)
- Terms and Conditions – Current Version 3.0 (Effective March 2023)
- Terms and Conditions – Current Version 2.4 (Effective November 2022)
- Terms and Conditions – Current Version 2.3 (Effective 20 May 2022)
- Terms and Conditions – Previous Version 2.2 (Effective 15 October 2019)
- Terms and Conditions – Previous Version 2.1 (Effective 12 September 2018)
- Terms and Conditions – Previous Version 2.0 (Effective 19 April 2018)
- Terms and Conditions – Previous Version 1.9 (Effective 1 October 2017)
- Terms and Conditions – Previous Version 1.6 (Effective 5 July 2017)
- Terms and Conditions – Previous Version 1.5 (Effective 2 March 2009)
- Terms and Conditions – Previous Version 1.4 (Effective 16 August 2005)
Hardware Maintenance Service Terms
Managed Service
Managed Service Schedule 2 – Service Level Agreement – Current Version 1.0 (Effective 30 September 2022)
- Managed Service Schedule 2 – Service Level Agreement – Previous Version 0.9 (Effective 1 March 2021)
- Managed Service Schedule 2 – Service Level Agreement – Previous Version 0.8 (Effective 30 October 2020)
- Managed Service Schedule 2 – Service Level Agreement – Previous Version 0.7 (Effective 5 October 2018)
Offsite Tape Storage Services
Terms and Conditions – Current Version 0.8B (Effective 29 July 2022)
Products and Professional Services
Standard Terms of Purchase – Previous Version 0.3 (Effective 08 April 2022)
Software Licensing
Master Software Licence Agreement – Current Version 0.6 (Effective 25 August 2021)
Software Support and Maintenance Services
Terms and Conditions – Current Version 1.18A (Effective 7 January 2022)