Hands-on technical training
Aces is a strategic development programme created for our service professionals to offer opportunities to grow skill sets, tackle new challenges and deliver the best experience.
Technical basics 101
Classwork begins with an Introduction to Servers, Equipment Insights and Entry Level & Mid-Range Tape.
Targeted learning
Each training path expands individual expertise in supporting customer equipment with hands-on classes and course certifications.
Personalized support
A mentor assists new team members with processes and technical skills, also partnering on service calls for the first six months in the field.
Ongoing support & growth
Set your expectations high. We value our people and the critical role they play for our customers and our company.
How do we ensure the best experience for our team? We invest in our service team with support and resources. The Aces Technical Academy, our Support Knowledge Base and our Field Technical Operations team help our people to achieve their best.
24/7 support
How do I…? Team members can find answers in our Support Knowledge Base. It’s a customised digital library of service guides, parts tips, ticket histories and more.
I’ve never seen this before…? A seasoned expert on our Field Technical Operations team is always ready with the next steps to resolve the most challenging issues.
Regional learning labs
Instructors lead technical classes in a specialised training centre complete with a hardware lab set up to reflect customer data centre sites for effective hands-on learning.
Opportunities for growth
We’re a growing company and we want our team to grow with us! Career advancement is encouraged – pursue platform or vendor specialities as well as leadership roles.
Military applicants
Over 25% of our service team in the US have served in the armed forces. We support our veterans with on-the-job training and offer job flexibility for active military personnel.
“The support and teamwork I’ve experienced at Service Express have been more than amazing! Every department I’ve interacted with has been approachable and eager to assist.”
“Our greatest advantage over other companies is our people and I’m proud to be one of them. The company is growing at a rapid rate, our culture can’t be beaten and our leaders are one of a kind.”