NetApp Storage Support & Maintenance
Your time is valuable. That’s why you need quick, effective and expert solutions for your NetApp storage maintenance.
Netapp Storage Support
Find the right fit for your NetApp support
Reduce risks, address inefficiencies and streamline your data centre support with third-party maintenance (TPM) solutions.
NetApp |
Service Express |
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| Maintenance Support Features | ||
| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-to-leave agreements & locked-in pricing |
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Experience NetApp support without the hassle
Receive more than onsite responses, expert solutions and flexible coverage. We aim to provide outstanding service when you need it the most.
30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
1,000+ NetApp products on contract
All supported NetApp products
FAS Filer
SolidFire
VTL
Search thousands of End of Life & End of Service Life dates
Understand your equipment life cycle
Where is your NetApp hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.
General Availability
New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1-5+ years.
Support options:
- Third-party maintenance may be an option if additional support is needed.
End of Life (EOL) / End of Sale (EOS)
Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.
Support options:
Action:
- Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
- Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.
End of Development (EOD) / End of Service Life (EOSL)
Manufacturers no longer produce, develop, update or support the equipment.
Support options:
Action:
- Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.
Real customers, powerful solutions
“Service Express is easy to work with, the support team is proactive, responsible and knowledgeable and it is all provided at a great rate!”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
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The vendor we left was pushing additional services we do not need or want, and the price of the services we were using kept increasing.
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Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed
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We Just started using this company this past year , we had multiple meeting about different hardware and plan.
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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Their service has always been accommodating to requests and quick to respond to service issues.
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Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
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Service Express has always been able to fulfill our needs. They work closely with us to identify changing support needs.
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As a hardware maintenance vendor, they are easy to work with…
”(read more)
NetApp maintenance FAQ
There is an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most storage equipment has remained reliable for over five years.
We can continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it should continue functioning well beyond these dates, helping you to extend the life of your investment.
On-Demand Webinar | Take Control of Your Storage Hardware Refresh Cycle
Yes. We want to work with you, not against you. Easily make changes to your coverage without penalty, with additional features along the way.
- Coterminous agreements
- Customised billing
- Dedicated account team
- Locked-in pricing
- Gap coverage
- Adjustable terms
- Customised SLAs
Coverage that meets your needs
24/7
30-minute engineer callback
Four-hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four-hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customised solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.
Third-Party Maintenance Case Study | Retailer Saves Over £229K
A retailer started looking for a third-party maintenance provider with expertise in lowering costs and developing long-term partnerships. The company turned to Service Express for data centre solutions and ended up saving over £212K in OpEx costs!
What is End of Life (EOL) vs. End of Service/Support (EOSL)?
Know what your options are when your data centre server, storage or network hardware approaches End of Life (EOL) or End of Service Life (EOSL)/End of Support (EOS).
