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Articles & Insights

Third-Party Maintenance (TPM) vs OEM Support

OEM support vs. third-party support – be prepared with what to know for each:

  • How costs differ and why
  • Coverage and service offers of each
  • Flexibility and support options for both
  • Is there the possibility of customisation?
  • Which fits your needs better?
  • Which option should you choose?

When it comes to post-warranty maintenance, shouldn’t the advantage really go to you?



  • Sky-high costs
  • OEMs favour a new hardware sale over a maintenance contract (even when new hardware isn’t necessary).
  • High support costs can lead you back to the purchasing table sooner than really needed.


  • Significantly lower costs
  • Third-party maintenance providers’ goal is to meet your need with the best custom solution. 
  • Lower maintenance costs keep your current data centre equipment functioning well, even post-warranty. 



  • One brand only – no option or flexibility
  • OEM engineers service their own brand of tech only – data centres with more than one brand will need another engineer
  • Unnecessary time is spent on determining who “owns” a problem rather than taking action to resolve a problem, extending your downtime. 


  • Multiple vendor options for your whole data centre
  • Third-party maintenance engineers apply expertise to a variety of OEM storage, server and network equipment, not just a single brand. 
  • Your issue is resolved no matter what: your third-party maintenance support engineer is your dedicated service provider and understands your custom solution.



  • “Our way is the only way”
  • OEM contracts tend to lock you into a narrow set of data centre support options.
  • It is not unusual for your changes and customisation requests to be met with delays and penalties. 


  • “Your way! We will customise your data centre support.”
  • Third-party maintenance agreements offer you flexibility and a wide range of data centre support options.
  • You’ll find one simple customised solution that solves multiple issues – data centre updates, budget constraints and other key business considerations. 

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