Tasked by its finance department to implement cost efficiencies, a retailer sought changes to its large-scale data centre operations. The core challenge was to meet the company’s business objectives goal with a limited IT budget.
Service Express offered multiple solutions for lowering costs, proving its value as a trusted partner.
Challenges Uncovered
Overspending on unnecessary services
Service Express connected with key stakeholders to learn about service gaps with the current provider and how they impacted operations.
The following roadblocks were identified:
- Overspending on post-warranty maintenance by paying for 24/7 coverage on all systems regardless of criticality
- IT department spending time installing shipped parts from partner despite paying for 24/7 onsite service
- Following the traditional OEM refresh cycle – resulting in the high cost of refreshing equipment every three years
After presenting solutions for each challenge, the retailer moved forward to strengthen its support strategy.
Industry:
Retail
Location:
New York, New York
£229K
In OpEx savings
60%
Decrease in maintenance costs
Extended hardware refresh cycle by 2 years
The Service Express Solution
Optimised hardware refresh cycle and improved service delivery
Service Express addressed the company’s current hardware refresh cycle, which accounted for a large percentage of the IT department’s CapEx and OpEx budgets.
Given that the existing equipment met the retailer’s needs, Service Express suggested a new approach to its refresh strategy:
- Extend hardware refresh cycle from three to five years
- Customise service levels by criticality
- Provide an onsite engineer response for all required repairs
The Results
Created a long-term strategy to reduce OpEx and free up internal resources
Opting for Service Express’ recommended solutions, the company reconfigured its hardware refresh cycle and equipment coverage approach. As a result, the IT department saved over £229K annually in OpEx costs and decreased their maintenance spend by 60%. Service Express increased the productivity of the IT team by freeing up its time to spend on essential projects and innovations.
