Data Center Maintenance
Solve downtime disruptions, service roadblocks and budget constraints with expert third-party maintenance (TPM) solutions.
Stop settling for a less effective data center maintenance strategy
You’ve invested significant time, money and plans into your data centers. Yet the traditional OEM support model can limit you.
Once the service warranty expires, you’re:
Overspending on maintenance
Locked into an unforgiving post-warranty contract
Refreshing hardware sooner than necessary
In the end, you settle for less.
Why Service Express
Drive better results with flexible third-party data center maintenance
You can expect faster resolutions and outstanding reliability from our maintenance experts. We excel at service because it’s what we do best.
Multivendor Maintenance
Expert care for your data center equipment
Rely on our data center maintenance solutions to support a wide range of equipment vendors, covering new, post-warranty, gap and EOL & EOSL maintenance.
See why our customers are so happy
Service Express
Data Center and Network Third-Party Hardware Maintenance
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Service Express Provides Fast Support With Noticeable Hardware Cost Reductions
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Swift Service and Seamless Contract Renewals
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Service Express Boosts Infrastructure Lifespan with Cost-Effective Solutions
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Service has always been consistent and they have provided fast results.
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Service Express continues to deliver on its promise to provide excellent service.
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I am truly impressed with Service Express's customer service and knowledge. They explained everything in detail and answered all my questions. When there were things they could not help us with, they offered comparable options. They were very flexible on giving us time and working with us as we re-did the things we were needing. They were very patient with us throughout the whole process.
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with minimal extensions past SLAs. The account team has been upfront with any issues that developed and track down the root cause and made corrections to make sure there was a low likelihood of a similar instance occurring. I highly recommend them for Third-Party maintenance.
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
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Data Center Maintenance FAQ
Third-party maintenance (TPM) offers an alternative to support from Cisco, Dell EMC, HPE, IBM and others. We provide warranty, post-warranty, gap and end of life (EOL) & end of service life (EOSL) coverage for servers, storage, networks and software. TPM solutions reduce maintenance costs, extend hardware life, maintain productivity and more.
Despite OEM timelines and pressure, IT equipment often continues to perform well and experience fewer issues over time. We keep your data center assets running smoothly, maximizing your investment by prolonging the life of your current hardware and postponing costly refreshes. Explore the benefits of extending equipment life cycles.
The OEM business model relies on new product sales and solutions, requiring R&D budgets, advanced technology and a large team of developers. OEMs also incur higher overhead and legacy costs.
We operate differently, focusing on helping IT professionals optimize their hardware investments for current and future needs. With decades of experience, detailed equipment insights, strict inventory processes, advanced automation and a strong supply chain, we control costs and pass savings to customers without sacrificing service or innovation.
We minimize downtime and operational risk with our OnDeck® Predictive Sparing® system. By analyzing over 20 years of parts, equipment and service data, OnDeck predicts hardware failures and ensures the right parts are stocked locally before issues occur. This proactive, automated approach enables faster repairs, more reliable support and reduced downtime.
Yes, our global data center maintenance coverage spans 188 countries, supporting 200,000+ locations and 500,000+ devices worldwide. Explore our global service coverage map.
Our engineers have the knowledge, parts inventory strategy and advanced tools to meet and exceed OEM capabilities. They provide multiplatform support worldwide, enhancing their technical expertise through hands-on field experience, annual training at our Aces Technical Academy and resources such as our Support Knowledge Base, regional Learning Labs, data-driven service insights and level three support from our Field Technical Operations Team. Having dedicated primary and secondary engineers ensures consistency, creating a partnership that fulfills your service and business needs.
Yes, our Third-Party Software Support offers 24/7×365 remote support, access to our dedicated software support team, service callback within 30 minutes and more. View our list of supported products.
Video • 2 Min
Downtime doesn’t stand a chance
How do we fight downtime for you? With a winning combination of parts, processes and people.
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Let’s Connect
Partner with our data center maintenance experts to outsmart downtime
Talk with a data center maintenance expert to learn how to reduce costs, extend hardware life, improve uptime, and get reliable support across your entire multivendor environment.