Register for iAdmin | A virtual conference for the IBM i professional, April 30-May 1

Register
Arista Network Equipment | Service Express

Arista Network Support & Maintenance

Your industry’s demands are constantly evolving – requiring you to make changes quickly. Shifting priorities means you need flexible Arista support that scales with your business without hidden terms or penalties.

Arista Network Support

Work smarter, faster and more effectively with Arista support

Your team is used to doing more with less in the data center. Instead of experiencing extended wait times, miscommunication and missed SLAs, select an alternative to OEM support with third-party maintenance (TPM) that puts you first.

Maintenance Support Features

Arista

Service Express

24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-out agreements & locked-in pricing
Software updates & bug fixes*

*Bug fixes are available up to three years after the EOL date.
We can help you navigate the complexities of Arista A-Care – contact us for a personalized recommendation.

Arista support made simple

Access the resources you need all in one place and say goodbye to roadblocks that slow you down.

Engineer on Laptop Fixing Network Equipment
Star Ribbon Icon

30+ years of experience

Pie Icon

Average 10-minute engineer callback

Wrench Icon

97% first-trip repair success

Checkmark Icon

99% onsite response met

All supported Arista products

7000 Series

7100 Series

7280 Series

7300X Series

7500 Series

Understand your equipment life cycle

 Where is your Arista hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.

General Availability

New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1–5+ years.


Support options:

End of Life (EOL) / End of Sale (EOS)

Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.


Support options:


Action:

  • Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
  • Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.

End of Development (EOD) / End of Service Life (EOSL)

Manufacturers no longer produce, develop, update or support the equipment.


Support options:


Action:

  • Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed Nov 8, 2023

    SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we

    (read more)
  • 5 Reviewed Oct 27, 2023

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first

    (read more)
  • 5 Reviewed Oct 27, 2023

    I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support

    (read more)
  • 5 Reviewed Oct 31, 2023

    Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work

    (read more)
  • 5 Reviewed Jul 31, 2023

    The engineers are well experienced and have good knowledge. They have timely responses.

    (read more)
  • 5 Reviewed Jul 21, 2023

    Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.

    (read more)
  • 5 Reviewed Jul 17, 2023

    They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.

    (read more)
  • 5 Reviewed Jul 13, 2023

    Switching Service Express is the best decision we have made

    (read more)
  • 5 Reviewed May 1, 2023

    We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.

    (read more)

Arista maintenance FAQ

It’s time to understand your options! Our team of technical experts can help you determine what equipment is best to remain on OEM maintenance or switch to TPM. Contact us if you would like to discuss your options.

If you are still researching, explore our resources for more information on streamlining your data center support.

View all resources

Yes. We want to work with you, not against you. Easily make changes to your coverage without penalty, with additional features along the way.

  • Coterminous agreements
  • Customized billing
  • Dedicated account team
  • Locked-in pricing
  • Gap coverage
  • Adjustable terms
  • Customized SLAs

There is an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most network equipment has remained reliable for over seven years.

Read more about long-term equipment reliability

Coverage that meets your needs

Clock Icon

24/7

30-minute engineer callback

Four hour onsite response

24/7×365

One Day Icon

Same business day

30-minute engineer callback

Four hour onsite response

M–F, 8 a.m.–5 p.m.

Two Day Icon

Next business day

30-minute engineer callback

Next business day onsite response

M–F, 8 a.m.–5 p.m.

Pen Icon

Custom

Need a customized solution?

We’ll work with you to create an SLA that meets your needs.

Featured resources

Engineer Evaluating Server
Articles & Insights

Rethink Six Myths Behind OEM Maintenance

6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.

Hands Plugging in Networking Wire
Articles & Insights

Practical IT Cost Containment Strategies

In this article, CFOs will learn how they can work with IT partners to cut costs quickly in uncertain and challenging times. The following information will help generate action items for cost containment and highlight key cash conservation ideas including communicating priorities, prioritizing needs, and partnering with a cost-saving support option.

Headset with Servers and Safety Badge

Access a flexible Arista support solution