F5 Server | Service Express

F5 Network Support & Maintenance

Your BIG-IP® networking platforms help you manage even the heaviest traffic loads. If your current F5 equipment is meeting demands, you have the opportunity to extend the life of your equipment with third-party maintenance (TPM).

F5 Network Support

F5 support made easy

Set your IT team up for success with end-to-end maintenance solutions that help you meet current and future demands.

F5

Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-out agreements & locked-in pricing

Work smarter with flexible F5 support

Access everything you need, all in one place. From infrastructure consulting to high-quality hardware, we have you covered every step of the way.

Engineer Investigates Network Equipment

25+ years of experience

Average 10-minute engineer callback

97% first-trip repair success

99% onsite response met

All supported F5 products

BIG-IP Series

VIPRION Series

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed May 23, 2022

    Have been very pleased. Always seems to have the part I need…

    (read more)
  • 5 Reviewed May 23, 2022

    This company is always standing by should we run into…

    (read more)
  • 5 Reviewed Jan 13, 2022

    My company was able to extend the life of older EMC and Dell…

    (read more)
  • 5 Reviewed Sep 29, 2022

    Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.

    (read more)
  • 5 Reviewed Sep 23, 2022

    Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express

    (read more)
  • 5 Reviewed Jan 12, 2022

    Overall we have had a great experience with Service Express…

    (read more)
  • 5 Reviewed May 24, 2022

    As a hardware maintenance vendor, they are easy to work with…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Service Express has been great! They even do a great job of…

    (read more)
  • 4 Reviewed Aug 31, 2021

    Service Express Inc. (SEI) always comes through for me. There are a…

    (read more)

F5 maintenance FAQ

We can continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it should continue functioning well beyond these dates helping you extend the life of your investment.


View our EOL & EOSL Tip Sheet

Utilize the benefits of OEM and third-party maintenance with a hybrid support approach. We can help you determine which equipment is best for TPM or should remain on F5 support based on hardware type, generation and location demands.

Contact us to connect with an expert and discover the best maintenance solution for your equipment.

We have immediate access to the reliable parts you need for your F5 network equipment. With the help of OnDeck® Predictive Sparing®, the right parts for your equipment are already locally stocked before placing a service ticket.

Learn more about our Hardware Solutions or contact us for more information!

Coverage that meets your needs

24/7

30-minute engineer callback

Four hour onsite response

24/7×365

Same business day

30-minute engineer callback

Four hour onsite response

M-F, 8am-5pm

Next business day

30-minute engineer callback

Next business day onsite response

M-F, 8am-5pm

Custom

Need a customized solution?

We’ll work with you to create an SLA that meets your needs.

Additional resources

Engineer Evaluating Server
Articles & Insights Jan 30, 2017

Rethink Six Myths Behind OEM Maintenance

6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.

Hands Plugging in Networking Wire
Articles & Insights Mar 12, 2020

Practical IT Cost Containment Strategies

In this article, CFOs will learn how they can work with IT partners to cut costs quickly in uncertain and challenging times. The following information will help generate action items for cost containment and highlight key cash conservation ideas including communicating priorities, prioritizing needs, and partnering with a cost-saving support option.

Headset with Servers and Safety Badge

Discover a new approach to F5 support