Brocade Network Support & Maintenance
We understand being a part of a fast-moving IT team means you’re constantly challenged to do more with less. That’s why we’re here to help you spend less time managing Brocade network support so you can focus on your top priorities.
Brocade Network Support
Improve resiliency with reliable Brocade support
Eliminate the need to jump through hoops, sit on hold or track down an engineer response. Despite what the OEM says, you have alternative options to maintain your Brocade equipment by tapping into third-party maintenance (TPM).
| Brocade | Service Express | |
|---|---|---|
| Maintenance Support Features | ||
| 24/7×365 onsite support |
|
|
| Warranty & post-warranty support |
|
|
| Gap coverage |
|
|
| EOL & EOSL support |
|
|
| Dedicated primary & secondary engineer |
|
|
| Engineer callback in 30 minutes or less |
|
|
| Locally stocked parts |
|
|
| Adjustable & penalty-free terms |
|
|
| Easy-out agreements & locked-in pricing |
|
|
| Software updates & bug fixes* |
|
|
*Software updates can be provided to resolve equipment failures (bug, patch, etc.)
We can help you navigate the complexities of Brocade support – contact us for a personalized recommendation.
Find the best fit for your Brocade support
Reduce disruptions and accomplish changing IT priorities with an alternative to OEM support that puts your success first.
25+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
99% onsite response met
All supported Brocade products
BigIron
FastIron
NetIron
Search thousands of End of Life & End of Service Life dates
Real customers, powerful solutions
“It is important that our hardware is monitored and downtime is minimal. Service Express always provides excellent, timely service and is a good value compared to OEM warranties.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
-
Have been very pleased. Always seems to have the part I need…
”(read more) -
This company is always standing by should we run into…
”(read more) -
My company was able to extend the life of older EMC and Dell…
”(read more)
-
Service Express (or SEI) has been a valued partner and vendor…
”(read more) -
Great experience so far. Very affordable and as good as…
”(read more) -
Service Express Inc. (SEI) always comes through for me. There are a…
”(read more)
-
Overall we have had a great experience with Service Express…
”(read more) -
As a hardware maintenance vendor, they are easy to work with…
”(read more) -
Service Express has been great! They even do a great job of…
”(read more)
Brocade maintenance FAQ
We have immediate access to the reliable parts you need for your Brocade network equipment. With the help of OnDeck® Predictive Sparing®, the right parts are already on our local shelf before you place a service ticket.
Learn more about our Hardware Solutions or contact us for more information!
Yes! We enjoy helping IT departments strategize, plan and weigh their hardware refresh options. Before spending tens of thousands on new equipment, we can help you determine what solution fits your company’s needs.
Yes. We provide support for warranty, post-warranty and EOL & EOSL equipment. Contact us if you have questions about our maintenance solutions.
Coverage that meets your needs
24/7
30-minute engineer callback
Four hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customized solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
How to Leverage Data Center Infrastructure: Embracing the New Data Center
Service Express, a leading third-party data center maintenance provider, has been named one of Milwaukee’s Best and Brightest Companies to Work For® in 2021 for the fifth consecutive year. Recipients of this award are companies that have thoughtful and inclusive human resource practices.
IT professionals deserve a level of service based on a foundation of trust, reliability, technical expertise and partnership. Yet IT teams continue to settle for data center support that does not meet their needs or expectations. After years of poor communication, missed SLAs and delayed repairs, IT leaders at a national healthcare provider decided it […]
OEM support vs. third-party support – be prepared with what to know for each: how costs differ and why, coverage and service offers of each, flexibility and support options for both, is there possibility of customization?Which fits your needs better? Which option should you choose?
