Do you provide Third-Party Software Support for IBM i and AIX?

Yes. Our team ensures your IBM software continues to operate at peak performance without the high price tag. IBM Software Support features include: 24/7x365 remote support Dedicated software support team 30-minute service callback (10-minute average) Extended support for older versions Annual health checks Layered product support Access to upgrades, Service Pack and Technology Level updates requires an OEM agreement. Connect with us for more information about IBM Software Support.

IBM Data Center Maintenance

Meet demands, refine refresh strategies and achieve goals with IBM third-party maintenance (TPM).

IBM SERVER, STORAGE, NETWORK AND SOFTWARE SUPPORT

Maximize performance with proactive IBM third-party support

Upgrade your expectations. Eliminate bad days in the data center with the help of knowledgeable engineers, data-driven service insights and proactive resolutions.

Responsive support

24/7×365 customer assistance and onsite service

Greater flexibility

User-friendly, adjustable terms and agreements

Dedicated engineers

Knowledgeable primary and secondary engineers

Streamlined tasks

Manage maintenance with our ExpressConnect® platform

Data-driven reliability

Locally stocked parts eliminate repair delays with help from OnDeck® Predictive Sparing®

Adaptable coverage

Warranty, post-warranty, gap and EOSL support options

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Rely on professional data center experts

IBM products on contract

years of experience

service callback from engineer
*10-minute average

first-trip repair success

Explore your IBM maintenance options

Evaluate your hardware support options by identifying the IT equipment life cycle stage.

0–3 Years

OEM support

Warranties are typically bundled with equipment and vary between 1–3 years

9–12+ Years

End of Service Life (EOSL)

The OEM no longer produces, develops, updates or supports equipment

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3–6 Years

Post-warranty support

Don’t be caught without hardware support! It’s time to evaluate your options after the OEM warranty expires

6–9 Years

End of Life (EOL)

The manufacturer no longer produces or sells equipment. Firmware, patches and updates are reduced

Search thousands of End of Life & End of Service Life dates

What is EOL & EOSL

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OEM	Product Family	Model No.

All IBM supported products

BladeCenter

Flex System

iSeries – AS/400

Power Systems

pSeries – RS/6000

PureFlex

xSeries

zSeries

3584 Tape Library

DS Series

ESS Series

FlashSystem

N Series

PureData System

Storwise

SVC Series

TS Series

XIV

Server Networking

Storage Networking

AIX

IBM i

*We’re continuously expanding our supported products. Contact us if you don’t see your equipment listed above.

VIEW ALL SUPPORTED PRODUCTS

What our customers are saying

Greg IT Operations Manager, US Robotics

“The best vendor, period. The reps to the techs who come onsite (and everyone in between) have top-notch people who know their jobs and get them done. For the rest of my working career, if it’s my decision, Service Express will be my support company.”

Service Express

Data Center and Network Third-Party Hardware Maintenance

5 Reviewed Sep 12, 2024

I am truly impressed with Service Express's customer service and knowledge. They explained everything in detail and answered all my questions. When there were things they could not help us with, they offered comparable options. They were very flexible on giving us time and working with us as we re-did the things we were needing. They were very patient with us throughout the whole process.
”(read more)
5 Reviewed Apr 30, 2024

Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
”(read more)
5 Reviewed Jan 22, 2024

The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with minimal extensions past SLAs. The account team has been upfront with any issues that developed and track down the root cause and made corrections to make sure there was a low likelihood of a similar instance occurring. I highly recommend them for Third-Party maintenance.
”(read more)

5 Reviewed Nov 8, 2023

SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we
”(read more)
5 Reviewed Oct 27, 2023

Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
”(read more)
5 Reviewed Oct 27, 2023

I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support
”(read more)

5 Reviewed Oct 31, 2023

Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work
”(read more)
5 Reviewed Jul 31, 2023

The engineers are well experienced and have good knowledge. They have timely responses.
”(read more)
5 Reviewed Jul 21, 2023

Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.
”(read more)

IBM maintenance FAQ

Yes. We provide TPM support for warranty, post-warranty, EOL and EOSL equipment. Get in touch with us if you’d like to learn more about our IBM maintenance options.

Support options to meet your service needs

24/7×365

4-hour onsite response 365 days a year

Same business day

4-hour onsite response on business days, including holidays

Next business day

8-hour onsite response on business days, including holidays

Custom

Connect with us to build a solution to meet your needs.

Additional IBM services

Improve efficiency, stability, security and performance. Our team of IBM Champions, engineers and consultants are committed to helping you protect and extend the life of your IBM equipment.