Industry
Transportation and Logistics
Location
Coalville, United Kingdom
For over 25 years, Pall-Ex Group has provided thousands of businesses safe and reliable palletized freight distribution services around the UK and Europe. Pall-Ex Group serves customers of all sizes and industries, including manufacturing, agriculture, construction and others.
With more than 40,000 pallets entering Pall-Ex Group’s hubs daily, the company must have the latest technology to ensure customers know when to expect their next delivery. The company maintains six physical locations to support its robust network in the UK and 5,000 users across Europe.
Over time, balancing priorities and meeting business demands became a challenge for Pall-Ex’s IT team. To advance its growth initiatives, the company partnered with several maintenance and Infrastructure as a Service (IaaS) providers. However, Pall-Ex began to experience poor service quality and instabilities that impacted its customer base and overall business. Consequently, the company started its search for a new partner who could provide the services and support required to maintain the business.
Collaborative approach to inform decision-making
Pall-Ex partnered with Service Express in 2018 based on a recommendation to the business, the company’s comprehensive service offerings and experienced people who invest in their team’s success.
“Pall-Ex Group is built on the foundation of service excellence, and Service Express is in line with that culture, which is why we chose to work with them.”
– Dave Dunhill, CTO at Pall-Ex Group
The Pall-Ex team was confident in Service Express’ ability to foster business growth and quickly meet business demands. Service Express provides IaaS for the company’s x86 workloads to support its Nexus Core Operational System and MyNexus pallet tracking software.
Dave shares the tangible results of working with Service Express, highlighting the benefits of migrating to a secure, agile and reliable IaaS solution. “The stability and security of the Nexus and MyNexus platform have allowed us to focus on key business tasks that move it forward. This enables us to deliver strategic projects with advantages over and above our competitors.”
Ongoing partnership built on quality service and reliability
When reflecting on the several-year partnership with Service Express, Dave emphasizes, “The service quality is the main differentiator. I’ve been working with Service Express for more than fifteen years. In that time, we’ve established key relationships. I can count on one hand the number of issues I’ve dealt with over the years. However, when there is an issue, the people within the business take ownership and resolve the problem. Businesses make mistakes, but Service Express seldom makes the same mistake twice.”
Pall-Ex’s confidence in the Service Express team and service delivery is further proof of the valued partnership. Working with Service Express as an extension of the Pall-Ex team for current and future projects has redirected time, budget and resources to other business priorities.
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