NetApp Data Center Maintenance

Q: What is the average life cycle of NetApp equipment?

There’s an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most NetApp equipment remains reliable for over 10 years. Read more about long-term equipment reliability.

Q: Can you support EOL or EOSL NetApp equipment?

Yes. Our NetApp third-party maintenance includes support for warranty, post-warranty, EOL and EOSL equipment. Regardless of where your hardware is in the product life cycle, our team can help you make the best decision for your performance, capacity and compatibility needs. Read more about EOL & EOSL support.

Q: Do you have flexible agreements?

Yes! It’s easy to make changes to your coverage without penalty, with additional features along the way, including: Coterminous agreements Customized billing Dedicated account team Locked-in pricing Gap coverage Adjustable terms Customized SLAs

Our proactive NetApp third-party maintenance (TPM) support minimizes data center disruptions and maximizes uptime.

NetApp Storage Support

Leverage effective and expert NetApp third-party support

Your time is valuable. Rely on our exceptional NetApp data center solutions to reduce risks, address inefficiencies and streamline operations.

Responsive support

24/7×365 customer assistance and onsite service

Greater flexibility

User-friendly, adjustable terms and agreements

Dedicated engineers

Knowledgeable primary and secondary engineers

Streamlined tasks

Manage maintenance with our ExpressConnect® platform

Data-driven reliability

Locally stocked parts eliminate repair delays with help from OnDeck® Predictive Sparing®

Adaptable coverage

Warranty, post-warranty, gap and EOSL support options

Transform your storage support strategy

NetApp products on contract

years of experience

service callback from engineer
*10-minute average

first-trip repair success

Understand your NetApp hardware life cycles

Evaluate your hardware support options by identifying the IT equipment life cycle stage.

0–3 Years

OEM support

Warranties are typically bundled with equipment and vary between 1–3 years

9–12+ Years

End of Service Life (EOSL)

The OEM no longer produces, develops, updates or supports equipment

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3–6 Years

Post-warranty support

Don’t be caught without hardware support! It’s time to evaluate your options after the OEM warranty expires

6–9 Years

End of Life (EOL)

The manufacturer no longer produces or sells equipment. Firmware, patches and updates are reduced

Search thousands of End of Life & End of Service Life dates

What is EOL & EOSL

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OEM	Product Family	Model No.

All supported NetApp products

Storage

*We’re continuously expanding our supported products. Contact us if you don’t see your equipment listed above.

View All Supported Products

What our customers are saying

Close Up of Hands Inserting Technical Equipment

Ryan Infrastructure Manager, Healthcare & Social Services

“Service Express is easy to work with, the support team is proactive, responsible and knowledgeable, and it is all provided at a great rate!”

Service Express

Data Center and Network Third-Party Hardware Maintenance

5 Reviewed Jan 28, 2025

Service has always been consistent and they have provided fast results.
”(read more)
5 Reviewed Jan 28, 2025

Service Express continues to deliver on its promise to provide excellent service.
”(read more)
5 Reviewed Sep 12, 2024

I am truly impressed with Service Express's customer service and knowledge. They explained everything in detail and answered all my questions. When there were things they could not help us with, they offered comparable options. They were very flexible on giving us time and working with us as we re-did the things we were needing. They were very patient with us throughout the whole process.
”(read more)

5 Reviewed Apr 30, 2024

Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
”(read more)
5 Reviewed Jan 22, 2024

The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with minimal extensions past SLAs. The account team has been upfront with any issues that developed and track down the root cause and made corrections to make sure there was a low likelihood of a similar instance occurring. I highly recommend them for Third-Party maintenance.
”(read more)
5 Reviewed Nov 8, 2023

SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we
”(read more)

5 Reviewed Oct 27, 2023

Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
”(read more)
5 Reviewed Oct 27, 2023

I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support
”(read more)
5 Reviewed Oct 31, 2023

Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work
”(read more)