Save your IT budget for
other priorities in your data center

Let Us Help You Focus on What’s Important

Third-party maintenance can help you tap into areas of cost savings and extend the life of your working equipment so you can focus on bigger priorities in your data center including:

Security

New vulnerabilities for cybersecurity attacks require a substantial budget to keep pace with future challenges.

Reducing IT Costs

To offset limited CapEx and OpEx budgets, IT leaders must find ways to balance costs while meeting business demands.

Improving Processes

IT teams are focusing on creating and improving current processes to increase collaboration and productivity.

Third-Party Maintenance with
Service Express

You can control costs and count on user-friendly service with our flexible third-party support solutions.

As an alternative to the OEM, we keep things easy for you with smarter options, lower costs and increased uptime for your data center.

Data Center & Infrastructure Report

Priorities and the Outlook for 2022

What You Can Expect With Service Express


24/7 x 365 Support
You can call or live chat to connect to our friendly, in-house customer support team for help you need.


30-Minute Engineer Callback
After placing your service ticket, you can expect a call from your dedicated engineer within 30 minutes or less.

ExpressConnect®
You can benefit from immediate 24/7 online access to open service tickets, check service history, view your agreement and more.

97% First-Trip Success Rate
When a system goes down, you can rely on a quick, effective response to restore your operations and get your day back on track.

OnDeck® Predictive Sparing®
Using the power of our OnDeck predictive algorithm, the right parts for your data center are locally-stocked before a failure occurs.


Flexible Coverage
Regardless of what lies ahead in your data center, we can make coverage updates with no penalties.

Meet Your Coverage Needs

Choose the Service Level Agreement that is the best fit for your hardware needs.

24/7

30-minute engineer callback

Four hour onsite response

24/7×365

Same business day

30-minute engineer callback

Four hour onsite response

M-F, 8am-5pm

Next business day

30-minute engineer callback

Next business day onsite response

M-F, 8am-5pm

Custom

Need a customized solution?

We’ll work with you to create an SLA that meets your needs.

Learn how to save your IT dollars