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NetApp Storage Equipment | Service Express

NetApp Storage Support & Maintenance

Your time is valuable. That’s why you need quick, effective and expert solutions for your NetApp storage maintenance.

Netapp Storage Support

Find the right fit for your NetApp support

Reduce risks, address inefficiencies and streamline your data centre support with third-party maintenance (TPM) solutions.

NetApp Service Express
Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-to-leave agreements & locked-in pricing

Experience NetApp support without the hassle

Receive more than onsite responses, expert solutions and flexible coverage. We aim to provide outstanding service when you need it the most.

Two Engineers Kneel by Servers

25+ years of experience

Average 10-minute engineer callback

97% first-trip repair success

1,000+ NetApp products on contract

All supported NetApp products

FAS Filer

SolidFire

VTL

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed May 23, 2022

    Have been very pleased. Always seems to have the part I need…

    (read more)
  • 5 Reviewed May 23, 2022

    This company is always standing by should we run into…

    (read more)
  • 5 Reviewed Jan 13, 2022

    My company was able to extend the life of older EMC and Dell…

    (read more)
  • 5 Reviewed Aug 27, 2021

    Service Express (or SEI) has been a valued partner and vendor…

    (read more)
  • 4 Reviewed Aug 27, 2021

    Great experience so far. Very affordable and as good as…

    (read more)
  • 4 Reviewed Aug 31, 2021

    Service Express Inc. (SEI) always comes through for me. There are a…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Overall we have had a great experience with Service Express…

    (read more)
  • 5 Reviewed May 24, 2022

    As a hardware maintenance vendor, they are easy to work with…

    (read more)
  • 5 Reviewed Jan 12, 2022

    Service Express has been great! They even do a great job of…

    (read more)

NetApp maintenance FAQ

There is an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most storage equipment has remained reliable for over five years.

Read more about long-term equipment reliability

We can continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it should continue functioning well beyond these dates, helping you to extend the life of your investment.

On-Demand Webinar | Take Control of Your Storage Hardware Refresh Cycle

View our EOL & EOSL Tip Sheet

Yes. We want to work with you, not against you. Easily make changes to your coverage without penalty, with additional features along the way.

  • Coterminous agreements
  • Customised billing
  • Dedicated account team
  • Locked-in pricing
  • Gap coverage
  • Adjustable terms
  • Customised SLAs

Coverage that meets your needs

24/7

30-minute engineer callback

Four-hour onsite response

24/7×365

Same business day

30-minute engineer callback

Four-hour onsite response

M-F, 8am-5pm

Next business day

30-minute engineer callback

Next business day onsite response

M-F, 8am-5pm

Custom

Need a customised solution?

We’ll work with you to create an SLA that meets your needs.

Additional resources

Engineer Evaluating Server
Articles & Insights Jan 30, 2017

Rethink Six Myths Behind OEM Maintenance

6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.

Headset with Servers and Safety Badge

Meet changing demands with NetApp support