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Turning technical drive into engineer success

Be the best you can be. Whether you are new to the IT space or have years of experience, you can find the right opportunities to thrive in your career with the training and resources you need to succeed.

Hands-on technical training

Aces is a strategic development programme created for our service professionals to offer opportunities to grow skill sets, tackle new challenges and deliver the best experience.

40 hours of training

Technical basics 101

Classwork begins with an Introduction to Servers, Equipment Insights and Entry Level & Mid-Range Tape.

An image of engineers fixing equipment in a data center with text overlaying that reads 5 Engineers per Aces class

Targeted learning

Each training path expands individual expertise in supporting customer equipment with hands-on classes and course certifications.

70 Classes offered

Personalized support

A mentor assists new team members with processes and technical skills, also partnering on service calls for the first six months in the field.

Ongoing support & growth

Set your expectations high. We value our people and the critical role they play for our customers and our company.

How do we ensure the best experience for our team? We invest in our service team with support and resources. The Aces Technical Academy, our Support Knowledge Base and our Field Technical Operations team help our people to achieve their best.

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24/7 support

How do I…? Team members can find answers in our Support Knowledge Base. It’s a customised digital library of service guides, parts tips, ticket histories and more.

I’ve never seen this before…? A seasoned expert on our Field Technical Operations team is always ready with the next steps to resolve the most challenging issues.

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Regional learning labs

Instructors lead technical classes in a specialised training centre complete with a hardware lab set up to reflect customer data centre sites for effective hands-on learning.

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Opportunities for growth

We’re a growing company and we want our team to grow with us! Career advancement is encouraged – pursue platform or vendor specialities as well as leadership roles.

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Military applicants

Over 25% of our service team in the US have served in the armed forces. We support our veterans with on-the-job training and offer job flexibility for active military personnel.

Career openings