Complete Data Center Management with ExpressConnect®

Monitoring

Skip placing service calls with automated support

Let us identify failures and minimize disruptions with hardware monitoring for your server, storage and network equipment.

24/7 support automatically opens tickets using real-time alerts
Secure agentless and email-based solutions

Fault diagnosis and service insights for every ticket
Configurable alert filtering

How monitoring works

ExpressConnect Monitoring - How it Works | Service Express

Already using a monitoring solution? ExpressConnect brings it all together by integrating with:

ExpressConnect Monitoring on Laptop with Person Typing

Ticketing

Service flexibility and visibility

Manage your tickets anytime from anywhere quickly and easily with ExpressConnect.

Schedule engineer service callbacks
Upload technical documents and share notes to collaborate directly with your engineer
Track real-time service ticket status and view history by agreement, location or date

Are you a ServiceNow user? Integrate with our exclusive certified app.
Place tickets in your existing ITSM with a custom integration

Account Management

See the big picture

Accurately forecast plans for infrastructure projects and adjust maintenance coverage with the support data you need.

View agreements and SLAs
Adjust coverage and request updates to agreements
Access service and equipment insights in one place

Track and update your warranty coverage
Identify EOL & EOSL dates for your equipment

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Integrations

Increase efficiency in your workday

Streamline maintenance support by integrating your existing monitoring and ticketing systems.

Two-way communication with your existing workflow
Service diagnostics incorporated into your ticketing and monitoring systems

Build custom integrations for your ITSM with our adaptable API option
Access your ServiceNow ticketing features using our exclusive certified app

Seamlessly integrate ExpressConnect with the following systems:

For additional monitoring and ticketing integration options, please contact us.

ExpressConnect FAQ

Schedule a no-obligation demo to learn more!

Is ExpressConnect really free?

What network information is needed to install ExpressConnect Monitoring?

Is ExpressConnect Monitoring secure?

How does automated ticketing work?

What can I expect after a service ticket is placed?

How do we integrate with ExpressConnect?

How would I use your adaptable API?

Use our REST API to automate ticketing workflows for custom-build monitoring and ticketing systems. Our support team partners with your developer to integrate your system with ours. You’ll have the resources needed for a successful integration, including:

Instructions and documentation
Templated code
Assistance and answers to any technical questions from your dedicated account integration specialist

How do I keep track of my warranty coverage in ExpressConnect?

You can store and view equipment warranty coverage to maintain your data center support. With visibility into warranty expiration dates, you have enough lead time to evaluate support needs and make better strategic decisions. Keep your asset information current by updating any changes to warranty coverage accordingly:

Equipment support provided by Service Express
Equipment support provided by an OEM
Decommissioned equipment to be removed from support and warranty tracking

We want to help you avoid overlooking any expiration dates, operating exposed or missing an opportunity to reduce costs.

Can we have multiple user accounts in ExpressConnect?

ExpressConnect®

Managing your maintenance just got easier

Save time with ExpressConnect

Monitoring