Service Express Releases Data Center & Infrastructure Report: Priorities and the Outlook for 2020

November 14, 2019

Grand Rapids, MI–Service Express, a leading third-party maintenance provider, has released their Data Center & Infrastructure Report for 2020. Service Express compiled the report with data collected from IT professionals nationwide to outline their data center priorities, challenges and infrastructure methods. Additional insights and strategic observations are included from CIO Todd Piper and CTO Jake Blough of Service Express.   

Respondents identified the top priorities and challenges they are facing in the next 12-month cycle as an IT professional in the data center. The top priorities included strengthening security and privacy, improving internal processes and collaboration, and reducing IT costs/improving inefficiencies. Top challenges included IT budget/cost reductions, changing technology/adoption, and addressing unexpected issues.    

IT professionals were also asked to share their current and future plans regarding their on-premise, off-premise and data center colocation strategies. The top driver when considering to deploy off-prem was identified as for IT disaster recovery/business continuity reasons.  

In regards to maintenance challenges in the data center, Piper noted, “To address maintenance challenges head on, CIOs and IT infrastructure leaders need to embrace a hybrid hardware maintenance strategy. Leveraging third-party maintenance (TPM) helps lower costs and can provide more responsive service.“ 

Over 500 IT professionals throughout the US took part in this year’s survey. Participants represented organizations of differing sizes and industries with perspectives from a variety of roles, ranging from responsible for the upkeep, configuration, and reliable operation of an organization’s computer systems to administrative and/or supervisory authority of IT in an organization. 

Access the entire Data Center & Infrastructure Report for 2020 here.