Service Express will be the “controller” of personal data relating to you, provided to Service Express by yourself.

Why We Need Your Personal Data and What We Do With It

Service Express processes your personal data on the basis of legitimate interests in order to communicate with you about recruitment and any job application you submit to Service Express. Without this information Service Express may not be able to fully assess your job application(s) and provide a fair selection process. As part of the recruitment process, your personal data will be used to comply with legal requirements such as ensuring you have a right to work in the country for which the role you are applying and assessing required adjustments for disabled applicants. Service Express will not collect any personal data that is not needed to process your job application.

Service Express will not pass on any personal data to any third parties unless you are successful in your job application(s). Your personal data will be held by Service Express in the U.S., E.U. or U.K. respective to your country of employment.

How We Collect Your Data

Service Express collects data about you in a variety of ways including the information you provide in a CV, resume or a job application and notes made during a recruitment interview. In some cases, we will be passed data about you from third parties, such as employment agencies, or former employers when gathering references.

The Categories of Personal Data We Collect

The information Service Express collects will include your name, address, date of birth, email address, phone numbers, gender, whether or not you have a disability, any information included on your application, references, education history and employment history, documentation relating to your right to work in the U.K./U.S. and driving license (if applicable to the role being applied for).

We may also collect special categories of personal data relating to your race and ethnic origin for the purposes of complying with Service Express’s legal obligations for equal opportunities monitoring as well as information relating to any criminal convictions where there is a legal obligation on Service Express to review such information for the position being applied for.

How Long Will We Keep It

If your job application is not successful and you have not provided consent for Service Express to keep your personal data for the purpose of future suitable job vacancies, Service Express will keep your information for a maximum of 6 months once the recruitment exercise ends for the position you applied for.

If your application is successful, your data will be kept and transferred to the systems Service Express administers for employees. Because Service Express requires additional personal data for employees, a separate employee form will be included in the offer pack.

Your Rights In Relation To Your Personal Information

You have the right to ask to see the personal data which Service Express holds about you. If you want to see the information Service Express holds about you then you must ask for the information in writing and give your full name and address. You should send your request to:

U.K. Applicants – Human Resources Department

Service Express/Blue Chip Customer Engineering
Franklin Court
Priory Business Park
MK44 3JZ

U.S. Applicants – Human Resources Department

Service Express
3855 Sparks Dr. SE
Grand Rapids, MI 49546

Service Express will ensure that requests are responded to within 30 days of receipt unless there is a reason for delay that is justifiable under data protection laws.

Service Express wants to make sure that your personal information is accurate and up to date. You may ask Service Express to correct or remove information you think is inaccurate.

U.K. Applicants, under data protection legislation, you also have a right to erasure, restriction of or objection to processing, and the right to data portability, as set out in the General Data Protection Regulation.

Should you be unhappy with Service Express’s processing of your personal data, you have a right to complain to the Information Commissioner’s Office, which is the regulator for data protection in the U.K.