Service Express Website Privacy Policy

This Privacy Policy applies to our collection, use and sharing of your personal information (a) when you visit our website at https://serviceexpress.com/ and its related sites (the “Site”), (b) receive our communications or participate in our online or offline activities or events, (c) fill out an application for employment on our website, and (d) that we obtain from third parties such as resellers, database vendors, content publishers and suppliers. This Privacy Policy applies only to information gathered on and through the Site and does not apply to any other information or websites not owned or operated by Service Express or information collected by Service Express by other means. 

This section of our Privacy Policy describes the categories of personal information we collect about you and the different ways in which we collect your personal information.

Information You Give Us.  Personal information you may provide through the Site or otherwise communicate to us includes:

• Contact information. We collect information about you when you provide contact information to us via email, phone, mail, or through the Site, including as a result of creating an account, filling out an application through the Site, or purchasing our services.  This information may include your first and last name, email address, mailing address, and phone number.
• Payment Information.  We collect your payment information, such as credit card or banking information, when you purchase our services. Payment Card Information is not saved or stored by Service Express.
• Feedback and correspondence. We collect the personal information you provide when you request information, respond to surveys, or correspond with us by phone or email.
• Employment information. We collect information about you when you provide it in connection with employment opportunities at Service Express.
• Other information. We may collect other information from you that is not specifically listed here. We may use such information in accordance with this Privacy Policy.

Information We Get from Others.  We may obtain additional information about you from third party sources, such as service providers, vendors, social media sites, and advertising agencies to provide you with more relevant information about our services.  This information may include your contact information, buying preferences, or cookie information.

Information Automatically Collected.  Our servers and third party service providers may automatically record cookie information in connection with your use of the Site, which includes information such as your Internet Protocol (IP) address, device and browser type, operating system, DNS, the pages or features of the Site that you browsed and the time spent on those pages or features, the frequency with which you use the Site, the links that you click on or use, and other statistics.  We collect this information in server logs and by using cookies and similar tracking technologies. See our Cookie Policy, below, for more information.

Statistical Analyses. We use Google Analytics to help us gather statistical information about the visitors to our Site and how they use the Site on an anonymous, aggregate basis.  However, we will not associate this data with your personally identifiable data unless required to do so to cooperate with law enforcement activity or other governmental request or to comply with law.  We may use this information to gain a better understanding of the users of our Site, to improve our Site, and to improve our services.  Depending on the type of browser and device that you use, you may have the ability to control the type of information that Google Analytics use. To understand how Google Analytics collects and processes data, please visit www.google.com/policies/privacy/partners/. 

This section of our Privacy Policy describes the different purposes for which we may use the personal information we collect about you. 

To Provide our Services and Communicate with You. We use your contact information, payment information, and other personal information you provide to:

• provide you with our services to monitor quality and assess and improve our services (including by recording calls in accordance with applicable laws);
• register you for events and contests; and
• manage and respond to your requests, questions, comments, and feedback.

To Improve our Site.  We use your cookie information to:

• provide, maintain and improve the Site;
• better understand your needs and interests, and personalize your experience with the Site; and
• perform website analytics and database management services.

To Send You Marketing Communications. We nay use your contact information to send you newsletters, promotions or other marketing communications, but you may opt out of receiving them as described in the Your Rights section below.

For Recruiting. We may use your personal information that you provide us in connection with employment opportunities to conduct our recruiting and on-boarding processes.

To Create and Maintain Your Account. In order to utilize some of the services provided through the Site, you may need to create an account using certain personal information, including your name, email address, phone number, and password. If you create a profile, you have choices about the information included in it. You do not have to provide additional information on your profile; however, profile information may help you get more from our services. Please do not add personal data to your profile that you would not want to be publicly available.

To Advertise to You.  We may use your personal information to manage and serve ads in the Site or on third party sites and to tailor ads to your interests and browsing history. In addition to the cookies utilized by us on this Site, Service Express may allow trusted third parties to place advertisements for our services on sites and applications operated by others. These third parties may use cookies and web beacons to measure the effectiveness of our ads and to determine the display of content and advertising to you based on your interests both on our Site and other sites and applications that you may visit (see our Cookie Policy below). 

For Compliance, Fraud Prevention and Safety.  We may use some or all of your personal information as we believe appropriate to: (a) investigate or prevent violation of the law or your agreements with us; (b) protect our, your or others’ rights, privacy, safety or property (including by prosecuting and defending legal claims); (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity; (d) comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; and (e) where permitted by law in connection with a legal investigation. For example, we may share information with law enforcement to reduce the risk of fraud or if someone uses or attempts to use our site for illegal reasons.

With Your Consent.  In some cases, we may ask for your consent to collect, use or share your personal information.

This section of our Privacy Policy describes the categories of personal information we share with third parties and the types of third parties with whom we share that information.

We do not sell your personal information; however, we may share your personal information with third parties for a number of reasons.  For example, we may use third parties to help us design and operate the Site, provide services to support the Site, help us analyze our data, and provide promotional and marketing activities on our behalf. Unless otherwise indicated at the time we collect your information, if we allow third parties to access the personal information we collect, we will have contractual provisions or other appropriate protections in place to ensure such access is for limited purposes and in compliance with this Privacy Policy. Specifically, we share your personal information with the following categories of third parties:

Service Express-Related and Affiliated Organizations.  We may share all of the personal information we collect about you with Service Express’s affiliates and related organizations for use consistent with this Privacy Policy.

Service Providers and Business Partners. We may share your personal information with third party companies and individuals as needed for them to provide us with services that help us with our business activities and to promote our services to you.  This information may include your contact information, payment information, employment information, feedback and correspondence, and cookie information. We may also share your contact information and cookie information with our business partners who offer a service to you jointly with us.

For Targeted Advertising. We may share your personal information we collect via cookies and other tracking technology with third parties for targeting advertising. See the Cookies Policy section, below, for additional information.  You can opt-out of the processing of your personal information for targeted advertising as detailed in the Your Rights section below.

Compliance, Fraud Prevention, and Safety. We may disclose some or all of the personal information we have collected about you as we believe appropriate to government or law enforcement officials or private parties for the purposes as further described above under the section: For compliance, fraud prevention and safety.

Business Transfers. We may sell, transfer or otherwise share some or all of our business or assets, including all of the personal information we have collected about you, in connection with a business deal (or potential business deal) such as a merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy.

This section of our Privacy Policy describes your rights and choices with respect to the personal information we collect and share about you and how to exercise those rights. Please contact us if you have any questions or concerns about your personal information or require assistance in exercising your rights. Only you or an individual designated as your authorized agent to act on your behalf may make a request related to your personal information. Your rights include:

• Right of Access. You have the right to confirm whether we are processing your personal information and to access such personal information, and, under certain circumstances, to receive a copy of such personal information.
• Right to Correct. You may request that we correct inaccurate personal information we maintain about you.
• Right to Delete. You may request that we delete certain personal information we have collected about you, with certain exceptions.
• Right to Opt Out.  You have the right to opt out of processing of your personal information for targeted adverting, marketing and promotional communications, and text messages.

Exercising Your Right to Access, Correct, or Delete. To exercise your right to access, correct, or delete personal information yourself or as an authorized agent, please contact us using the contact information provided at the end of this Privacy Policy. Please describe your request with sufficient detail so we can properly respond to your request. As part of your request, please specify which right(s) you are exercising, and be prepared to provide the following information: name, email, and type of request you would like to make. After receiving your request, we will use the information you provided to authenticate your identity or your authority as an authorized agent and respond to your request. However, we may ask you to provide additional information if we cannot authenticate your identity or authority based on the information you have provided and the information in our records. We will try to respond to your request in a prompt manner. 

Exercising your Right to Opt Out of Targeted Advertising. This Site recognizes Global Privacy Control (GPC) signals and will automatically opt you out of the processing of your personal information for targeted adverting if you have turned on such signals.  If you have not turned on such signals, to opt out of the processing of your personal information for targeted adverting, you must turn off third-party advertising trackers on any device used to access the Site. To do so, click here:

Cookie Settings

Opting Out of Marketing Communications. You may opt out of email notifications by changing the communication preferences in your account settings or by following the opt-out prompt in the email.  To opt out of other forms of communications, please contact us using the contact information provided at the end of this Privacy Policy.

Consequences of Exercising Your Rights or Not Providing Personal Information. We will not discriminate against you if you choose to exercise your rights, and you may exercise your rights at any time. You are also not required to provide all personal information identified in this Privacy Policy to use our Site or to interact with us offline, but certain functionality will not be available if you do not provide personal information. For example, if you do not provide personal information, we may not be able to respond to your request, perform a transaction with you, consider you for employment, or provide you with marketing that we believe you would find valuable.

What are Cookies?  Cookies are small data files that are placed on your computer or mobile device when you visit a website.   Cookies set by the website are called “first party cookies”. Cookies set by parties other than the website are called “third party cookies”.  Third party cookies enable third party features or functionality, such as advertising or website analytics, to be provided on or through the website. The parties that set these third party cookies can recognize your computer or device both when it visits the website in question and also when it visits certain other websites and/or mobile apps.

What Cookies and Other Tracking Technologies does Service Express Use?  We use several different kinds of cookies on this Site, including strictly necessary cookies, which are cookies that are necessary for the Site to function and cannot be switched off in our systems; performance cookies, which allow us to count visits and traffic sources so we can measure and improve the performance of our Site; and functional cookies, which enable the Site to provide enhanced functionality and personalization.   Specifically, the cookies we use are:

Cookies are not the only way to track visitors to a website. We may use similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Sites.  These technologies often depend on cookies to function properly, and so disabling cookies may impair their functioning. If you sign up to receive our e-mails, we will also use cookies in conjunction with these emails. When your browser downloads any graphic content in the e-mail, we will also place a cookie on your computer that will tell us if you come to our website at a later date.

Third-Party Cookies. In addition to our own cookies, we collaborate with various third-party service providers who also use cookies to help us optimize our website and understand more about the visitors to our website.  Our third-party service providers include: Aberdeen,  Adobe (including Bizible and Marketo), Adtegrity, Auxiliary Digital, Cloudflare, Division D, Drift, Dynatrace, Google (including Analytics, Double Click, Google Ads and YouTube), Facebook, Hotjar, Integrate,  LinkedIn, Microsoft (including Azure, Bing and Microsoft Advertising), OneTrust, TechTarget and Yahoo.  To learn more about how these providers use cookies, please click the links above or visit their respective websites to view their privacy policies.

Google Services. We use Google Analytics to help us gather statistical information about the visitors to our Site and how they use the Site on an anonymous, aggregate basis. We also use Google DoubleClick to help manage online advertising.  However, we will not associate any data collected or used with these services with your personally identifiable data unless required to do so to cooperate with law enforcement activity or other governmental request or to comply with law. We may use this information to gain a better understanding of the users of our Site, to improve our Site, to improve our services, and to deliver more targeting advertising to you. Depending on the type of browser and device that you use, you may have the ability to control the type of information that Google uses. To understand how Google collects and processes data, click here.

More Information and Opting Out.  To learn more about the use of cookies, pixels, or other technologies to deliver more relevant advertising, and to better understand how to manage your personal information, including access to and use by certain service providers, please visit https://www.aboutads.info/choices. If you do not wish for cookies to be placed on your computer or device, most web browsers permit you to prevent that from taking place. Information about opting out of cookie-based advertising can be found via the following links: https://optout.networkadvertising.org, and www.youronlinechoices.com. Please keep in mind that cookies and similar technologies are an important part of how the Site works, and removing, rejecting, or limiting the use of these tools might affect the availability and functionality of our Site.

Do Not Track Disclosures. Do Not Track (“DNT”) is a privacy preference that users can set in their web browsers. When a user turns on DNT, the browser sends a message to websites requesting that they do not track the user across sites. This Site responds to certain DNT browser settings and signals and, if you have enabled these signals, this Site will prevent our third party advertising partners (such as social media companies and ad networks) from continuing to collect information about you and your activity on our Site through the use of third party cookies, tracking pixels, and other Tools. However, even with these signals enabled, we will continue to collect other information about you and your activity through the use of cookies, tracking pixels, and other Tools as described elsewhere in this Policy. For information about DNT, visit www.allaboutdnt.com.

Third Party Sites and Services. The Site may contain links to other websites and services operated by third parties.  These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control third party websites, applications or services, and we are not responsible for their actions. Other websites and services follow different rules regarding their collection, use and sharing of your personal information. We encourage you to read their privacy policies to learn more.

Security.  The security of your personal information is important to us.  We take a number of organizational, technical and physical measures that are designed to protect the personal information we collect.  However, security risk is inherent in all internet and information technologies and we cannot guarantee the absolute security of your personal information.

International Data Use and Cross-Border Transfers.  We are located in the United States and have affiliates and service providers in other countries (including the United Kingdom), and your personal information may be collected, used and stored in the United States, United Kingdom, or other locations outside of your home country.  Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country.  However, we will handle your personal information in accordance with this Privacy Policy regardless of where your personal information is kept.  Regarding transfers from the European Economic Area, Switzerland or United Kingdom to the United States, we rely on the derogations for transfers which are necessary to perform the transaction with you. Where required by law, you may request a copy of the suitable mechanisms we have in place by contacting us as detailed at the end of this Privacy Policy. If you reside in other non-US jurisdictions, your use of the Site or provision of any personal information constitutes your consent for the transfer of such data to the United States for the purposes identified in this Privacy Policy.  If you have questions about cross-border transfers, please contact us as detailed at the end of this Privacy Policy.

Verifying, Changing, and Deleting Your Information. If you have registered for an account through our Site, you can access, review and manage many changes yourself via your account, including updating your profile information and changing your communication preferences.  If the information you are seeking is not available within your account, you can contact us as detailed below and ask us to change, update or fix your information in certain cases, particularly if it is inaccurate. You can also request that we erase or delete all or some of your personal information or otherwise object to, limit, or restrict the use of such information (if we have no legal right or legitimate business interest in retaining such information).  

Children. The Site is not intended for use by anyone under the age of 13, nor do we knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, you should not attempt to use the Site or send any information about yourself to us.

We reserve the right to modify this Privacy Policy at any time. If we make changes to this Privacy Policy, we will post them on the Site and indicate the effective date of the change.  If we are going to change this Privacy Policy in a way that would permit us to make additional uses of your personal information that we have already collected, we will obtain your affirmative, express consent before using your information in a materially different way.

The law requires that we provide additional disclosures to residents of certain countries, regions and states. Please see below for disclosures that may be applicable to you. 

Notice to European Users

The following applies to individuals in the European Economic Area, Switzerland and United Kingdom.

Controller.  Service Express is the controller of your personal information covered by this Privacy Policy for purposes of European data protection legislation.

Legal bases for processing.  We are required to inform you of the legal bases of our processing of your personal information, which are described in the table below.  If you have questions about the legal basis of how we process your personal information, contact us using one of the methods detailed at the end of this Privacy Policy.

Processing Purpose	Legal Basis
To provide the Site, communicate with you, create and maintain your account, and process an employment application submitted through the Site.	You are subject to a contract with us and we need to use your personal information to provide services you have requested or take steps that you request prior to providing services or considering you for employment.
To establish and administer accounts, issue invoices, and process payments and refunds.	You are subject to a contract with us and we need to use your personal information to provide services you have requested or take steps that you request prior to providing services.
To send you marketing communications. For compliance, fraud prevention, and safety. To assess and improve the quality of our customer service and to provide staff training. Calls to our customer service centres and support helplines may be recorded and monitored for these purposes.	These processing activities constitute our legitimate interests.  We consider and balance the potential impact on your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
For compliance with law.	Processing is necessary to comply with our legal obligations.
With your consent.	Where we specifically ask for your consent to process your personal information, such processing is based on your consent. Where we rely on your consent, you have the right to withdraw it anytime in the manner indicated on the Site.
To share your personal information as described in this Privacy Policy.	This sharing constitutes our legitimate interests, and in some cases may be necessary to comply with our legal obligations.

Retention. We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. 

We typically retain your personal information related to marketing activities for as long as you accept marketing communications from us, and we will securely delete such data in accordance with and to the extent permitted by applicable law upon request. For personal information that we collect and process for other purposes, we typically retain such personal information for no longer than for the period necessary to fulfill the purposes outlined in this Privacy Policy and as otherwise specified in applicable record retention policies and procedures. We may retain your personal information even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our terms and conditions, or fulfill your request to “unsubscribe” from further messages from us. We will retain de-personalized information after your account has been closed or we have otherwise deleted your personal information.

Your Rights. European data protection laws give you certain rights regarding your personal information. You may ask us to take the following actions in relation to your personal information that we hold:

• Access. Provide you with information about our processing of your personal information and give you access to your personal information.
• Correct. Update or correct inaccuracies in your personal information.
• Delete. Delete your personal information.
• Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice
• Restrict. Restrict the processing of your personal information.
• Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.

You may submit these requests by contacting us as detailed at the end of this Privacy Policy.  We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request.  If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction.  You can find your data protection regulator here.

Notice to California Residents
If you are a California resident, this section applies to you in addition to the rest of this Privacy Policy. This section does not cover information we collect about you as an employee.  For more information about our privacy practices relating to employee information, please see our Employee Handbook.

Personal Information We Collect. We collect your personal information when you interact with our Site or otherwise communicate with us. For the purposes of this Privacy Notice, “personal information” means information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. We have collected the following categories of personal information covered by the CCPA from consumers within the past 12 months, and have used it for the following business purposes:

Category of Personal Information Collected	Business Purpose of Collection	Source(s) of Information
Identifiers, including real name, postal address, online identifier, Internet Protocol address, email address, telephone numbers.	To provide our services and to market our services to you   If you choose to disclose this information, we may collect it as part of our employment application process	Directly from you when you contact us, set up an account, order or pay for services,or apply for employment with us   We also collect your IP address passively from you when you visit and navigate our Site, click on advertisements, or receive or interact with our communications.
Characteristics of protected classifications under California or federal law, including age or date of birth, race, color, national origin, military/veteran status, physical disabilities, mental disabilities, medical condition, gender and gender identity	If you choose to disclose this information, we collect it as part of our employment application process We also collect gender identity to assist in relationship management and ensuring we properly address individuals in our communications (e.g., whether to call someone Ms., Mrs., Mr., etc.)	Directly from you when you apply for employment with us
Occupation, professional, or employment-related information	To market and provide our services to you and to communicate with you    If you choose to disclose this information, we collect it as part of our employment application process	Directly from you when you set up an account, order or pay for services, or apply for employment with us
Education information	If you choose to disclose this information, we collect it as part of our employment application process	Directly from you when you apply for employment with us
Financial information, including bank account number; credit card  number; debit card number; and payment history	To fulfill your orders for our services	Directly from you when you pay for services
Commercial information, including products or services purchased	To fulfill your orders for our services	Directly from you when you pay for services
Voice recordings from phone calls and any accompanying call transcripts and telephone numbers	To assess and improve the quality of our customer service and to provide staff training.	Directly from you when you phone our customer service centres and/or support helplines and your call is recorded with your consent.
Internet or other electronic network activity information, including browsing history, search history, and information regarding an individual’s interaction with an internet site, application, or advertisement	To provide you more relevant content, track original Site visits, and optimize your Site experience as well as to ensure our systems are properly functioning	Passively from you when you visit and navigate our Site, click on advertisements, or receive or interact with our communications
Geolocation data	To provide our services and assist in marketing and identifying Site traffic patterns	Passively when you visit our Site

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible business purposes without providing you notice.

Retaining Your Information.  We will only keep your personal information in an accessible form which can identify you for as long as we need to for the purposes for which it was collected.  Because retention periods vary depending on the purpose for collection, we use certain categories and criteria to determine how long we keep personal information, as further described below. Where your personal information is used for more than one purpose, we will retain your Information for the longer of those periods.

Type of Personal Information	Retention Period
Personal information processed in connection with customer matters	Up to 3 years after we have closed your account, unless:  (a) otherwise required by applicable law;  (b) required for regulatory, compliance or insurance purposes;  (c) a longer limitation period applies in respect of specific types of actions/documents; (d) there is a dispute that requires it to be kept for longer; or (f) there is another legitimate reason which requires it to be kept for longer.
Personal information processed in connection with your employment application	Unsuccessful applicants – 1 year after the date of notification that application has not been successful, unless:  (a) otherwise required by applicable law;  (b) you consent to us storing it for longer (for example to consider you for future roles); or  (c) there is a dispute or other legitimate reason that requires it to be kept for longer. Hired applicants –Please see our Employee Handbook for details.
Personal information processed for marketing purposes	For as long as you have not opted out of our marketing. If you ask us to no longer use your personal information for marketing purposes, we will need to retain certain of your details in our database to ensure that we do not accidentally send you marketing material.
Personal information held in our electronic backups	Our electronic backups are retained for 6 weeks.

When we no longer require your personal information, we will take steps to delete or anonymize it. If the information cannot be permanently deleted or anonymized (for example when it is stored in our electronic backups), we will take appropriate steps to ensure that it is: (a) not used in connection with any decision involving you; (b) not shared with anyone except when we are legally required to do so; (c) kept secure; and (d) permanently deleted once possible.

Sharing Your Information. We do not sell your personal information, but may disclose some of your personal information to third parties for business and commercial purposes, including sharing certain personal information for cross-context behavioral advertising purposes. In the past 12 months, we have disclosed the following categories of personal information to certain third party subcontractors and service providers for a business purpose:

Category of Personal Information Disclosed	Category of Third Parties with Whom Information is Disclosed	Purpose for Disclosure
The following identifiers: real name, alias, mailing address, email, account name, phone number, and unique personal identifiers such as online identifiers and IP address	Our customer relationship management software, internet service providers, email marketing provider, marketing intelligence service providers, mail houses or printers, and payment processors	To help us provide our Site and services, and to market our services to you
The following characteristics of protected classifications under California or federal law: age or date of birth, race, color, national origin, military/veteran status, physical disabilities, mental disabilities, medical condition, gender and gender identity	Our employment and hiring service providers	To consider you for a position within our organization
Occupation, professional, or employment-related information	Our customer relationship management software, email marketing provider, and employment and hiring service providers	To market our services to you and to consider you for a position within our organization
Education information	Our employment had hiring service providers	To consider you for a position within our organization
The following financial information: bank account number; credit card  number; debit card number	Our payment processors	To provide you with our services
Voice recordings from phone calls and any accompanying call transcripts and telephone numbers	Our third party contracted service providers	To assess and improve the quality of our customer service to you
Commercial information, including products or services purchased	Our third party contracted service providers	To provide you with our services
The following internet or electronic information: browsing history, search history, and information regarding an individual’s interaction with an internet site, application or advertisement	Our customer relationship management software, internet service providers, email marketing provider, marketing intelligence service providers, and payment processors	To help us provide our Site and services, and to market our services to you
Geolocation data	Our marketing intelligence service providers	To help us provide our Site and services, and to market our services to you

Additionally, in the past twelve (12) months we have shared with advertising and marketing networks and providers, data analytics providers, and social networks the following information for cross-context behavioral advertising purposes: identifiers, including your email address, phone number and IP address; commercial information; and internet or electronic activity information, including browsing history, search history, and information regarding an individual’s interaction with an internet site, application or advertisement. You can opt-out of the sharing of your personal information for cross-context behavioral advertising as detailed in the “Exercising Your Right to Opt Out” section, below.  

Sensitive Personal Information.  We do not use or disclose sensitive personal information except as necessary to provide you with our services, consider you for employment opportunities, and prevent fraud.

Personal Information of Children. We have no actual knowledge that we sell or share personal information of consumers under 16 years of age.

Your Rights. California residents have certain rights regarding their personal information:

• Right to Know. You may request no more than twice in a 12-month period that we provide you with copies of specific personal information we have collected, sold, or disclosed about you. However, under California law, we cannot provide you with certain sensitive information, despite your request (for example, we will not send you copies of your social security number even if it is something we collected).
• Right to Delete. You may request that we delete certain personal information we have collected about you, with certain exceptions.
• Right to Correct. You may request that we correct inaccurate personal information that we maintain about you.
• Right to Opt Out. You have the right to opt out of processing of your personal information for targeted adverting, marketing and promotional communications, and text messages.
• Shine the Light. Under California’s “Shine the Light” law, you have the right to ask us once a year if we have shared your personal information with third parties for direct marketing purposes.

Exercising Your Rights to Know, Delete, Correct, or Shine the Light. To exercise your rights above, please submit a request to by filling out our request form found here , by emailing us at privacy@serviceexpress.com or by calling us at 1 (800) 940-5585. Please describe your request with sufficient detail so we can properly respond to your request. As part of your request, please specify which right you are exercising and be prepared to provide your name, email, account name/agreement number, if applicable.  We may ask for additional information to verify your identity. The information you provide in your request and any follow up information we ask for from you will be used solely to verify your request. Only you or an individual designated as your authorized agent to act on your behalf may make a request related to your personal information. We may ask for additional information from you or an authorized agent to verify the agent’s identity and their authority to act on your behalf. After receiving your request, we may need to contact you or your agent for further information and will notify you or your agent if your request has been granted or declined, or if an exception applies to your request. We will not discriminate against you if you choose to exercise your rights.

Exercising Your Right to Opt Out. This Site recognizes opt-out preference signals, which are also called Global Privacy Control (GPC) signals, and will automatically opt you out of the sharing of your information in a frictionless manner if you have turned on such signals.  Some browsers turn on GPC signals automatically, but you may need to configure your browser or use a browser extension to enable such signals. Even if you do not currently use GPC signals, you may still opt out of the sharing of your personal information, but to do so you must turn off third-party advertising trackers on any device used to access the Site. To update your cookie preferences click here:

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Responding to Your Rights Request. We will try to respond to your request within 45 days. If we need more time, we will contact you with the reason we need more time and the extension period. We will deliver our written response by mail or electronically, at your option. In response to your request to know, we will only disclose the information we have collected in the 12 months prior to our receipt of your request. Our response will also explain the reasons we cannot comply with any request, if applicable. We do not charge a fee to process or respond to your request unless your request is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate prior to completing your request.

If you have any questions or concerns about our privacy practices or information practices, please contact us as detailed at the end of this Privacy Policy.

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Notice to Colorado, Connecticut, Utah, and Virginia Residents

We do not process your personal information for the purposes profiling in furtherance of decisions that produce legal or similarly significant effects concerning consumers. We also do not collective sensitive data about you or make sensitive data inferences.  If we do so in the future, we will obtain your consent before doing so and we will provide you with more details about the purposes of processing and data retention periods with respect to any sensitive data at the time of collection. We will only retain your information as long as it is reasonably necessary for the purposes for which it was processed.

If you have submitted a rights request as described in the Your Rights section above, we will try to respond to your request within 45 days. If we need more time, we will contact you with the reason and the extension period. We will respond to your request by mail or electronically, at your option, and will notify you if your request has been granted or declined, if an exception applies to your request, any reason we cannot comply with your request, or if we need additional information. We will not discriminate against you if you choose to exercise your rights hereunder. You have the right to appeal our refusal to take action on a rights request within 30 days after receiving our decision by contacting us as detailed at the end of this Privacy Policy. We will try to inform you of our decision in writing within 60 days after receipt of your appeal, with a written explanation of our decision.  The information you provide in your request and any follow up information we ask for will be used solely to verify your request and will be deleted as soon as practical after processing your request. We will not charge a fee to process or respond to your request unless your request is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate prior to completing your request.

Notice to Nevada Residents

Nevada law gives Nevada consumers the right to request that a company not sell their personal information for monetary consideration to certain other parties. We do not sell your personal information for monetary consideration; however, this right still applies. If you are a Nevada consumer and wish to exercise this right, please submit your request by contacting us as detailed at the end of this Privacy Policy.