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      With Service Express as your IBM Business Partner, our team of experts help drive data center optimization, save money and gain peace of mind.

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      Streamline your data center maintenance and increase productivity.
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Home Terms and Conditions North America Terms and Conditions

North America Terms and Conditions

View and download copies of our current service Terms and Conditions here.

Hardware Maintenance

Terms and Conditions – Current Version 2.0 (Effective February 2025)

  • Terms and Conditions – Current Version 1.0 (Effective February 2024)

Hardware Maintenance Service Terms

Hardware Maintenance Service Terms: Software Support

Hardware Maintenance Service Terms: ExpressConnect

Managed Service

Managed Service Schedule 2 – Service Level Agreement – Current Version 1.0 (Effective September 30, 2022)

Professional Services

Professional Services – (Effective 19 August 2024)

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