Two Engineers Looking at Laptop

VCE Storage Support & Maintenance

Don’t limit yourself to the status quo by settling for the high cost of maintenance. Take control of your VCE storage support with the help of third-party maintenance (TPM) that puts your best interests first.

VCE Storage Support

Accomplish your lingering IT priorities

Count on quick engineer callbacks and timely resolutions to eliminate unnecessary disruptions.

VCE

Service Express

Maintenance Support Features
24/7×365 onsite support
Warranty & post-warranty support
Gap coverage
EOL & EOSL support
Dedicated primary & secondary engineer
Engineer callback in 30 minutes or less
Locally stocked parts
Adjustable & penalty-free terms
Easy-to-leave agreements & locked-in pricing

Meet your changing IT demands

Access the resources you need at every turn and say goodbye to unwelcome complexities and hidden fees.

Engineer Kneeling in Server Room
Star Ribbon Icon

30+ years of experience

Pie Icon

Average 10-minute engineer callback

Wrench Icon

97% first-trip repair success

Checkmark Icon

99% onsite response met

All supported VCE products

Vblock

Understand your equipment life cycle

 Where is your VCE hardware in the product life cycle? Select the year below to discover equipment support options and the next steps for your equipment.

General Availability

New equipment is introduced and made available to consumers. OEM warranties are typically sold with the equipment and vary in timeframes between 1-5+ years.


Support options:

End of Life (EOL) / End of Sale (EOS)

Manufacturers begin sending EOL alerts for equipment. This means the OEM no longer produces, markets or sells the equipment. At this point, firmware, patches or upgrades are reduced.


Support options:


Action:

  • Connect with a third-party maintenance provider if you have immediate concerns regarding bug fixes, security, performance, etc. Third-party software maintenance may be a good fit if firmware or microcode is freely available.
  • Evaluate your immediate and long-term infrastructure strategy. Just because your equipment has approached the EOL milestone doesn’t mean it’s time for a hardware refresh. Your hardware will continue performing well beyond the 6-year lifespan. Consider a third-party maintenance provider to help you extend the life of your equipment and save critical budget dollars.

End of Development (EOD) / End of Service Life (EOSL)

Manufacturers no longer produce, develop, update or support the equipment.


Support options:


Action:

  • Take the time to determine if a hardware refresh is the best decision for your business needs. If your equipment is meeting immediate compatibility, capacity and reliability needs, consider delaying a hardware refresh to extend the life of your investment.

Real customers, powerful solutions

Service Express

Data Center and Network Third-Party Hardware Maintenance

Gartner Peer Insights Custom First
  • 5 Reviewed Jul 31, 2023

    The engineers are well experienced and have good knowledge. They have timely responses.

    (read more)
  • 5 Reviewed Jul 21, 2023

    Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.

    (read more)
  • 5 Reviewed Jul 17, 2023

    They truly try to help customers save money without sacrificing support or degraded service. This service will truly help you optimize your budget dollars and extend the life of technology hardware.

    (read more)
  • 5 Reviewed Jul 13, 2023

    Switching Service Express is the best decision we have made

    (read more)
  • 5 Reviewed May 1, 2023

    We had a great experience with them. They are more concerned with getting things fixed for us than making sure they get paid. We had one location that was not in the contract.

    (read more)
  • 5 Reviewed Apr 11, 2023

    We have a very complex environment and it makes servicing our datacenter very tricky. Service Express constantly strives to provide the most customized and tailored support,

    (read more)
  • 5 Reviewed Apr 11, 2023

    When we were faced with the decision on how to move forward with our aging equipment that would no longer be supported by the original manufacturer via a support agreement,

    (read more)
  • 5 Reviewed Jan 19, 2023

    The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with

    (read more)
  • 5 Reviewed Jan 19, 2023

    Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed

    (read more)

VCE maintenance FAQ

There is an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most storage equipment is highly reliable for over five years.

Read more about long-term equipment reliability

We can continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it should continue functioning well beyond these dates, helping you to extend the life of your investment.

On-Demand Webinar | Take Control of Your Storage Hardware Refresh Cycle

View our EOL & EOSL Tip Sheet

We enjoy helping IT departments to strategise, plan and weigh up their hardware refresh options. Before spending tens of thousands on new equipment, we can help you to determine what solution fits your company’s needs.

Read more about considering a hardware refresh

Coverage that meets your needs

Clock Icon

24/7

30-minute engineer callback

Four-hour onsite response

24/7×365

One Day Calendar Icon

Same business day

30-minute engineer callback

Four-hour onsite response

M-F, 8am-5pm

Two Day Calendar Icon

Next business day

30-minute engineer callback

Next business day onsite response

M-F, 8am-5pm

Pen Icon

Custom

Need a customised solution?

We’ll work with you to create an SLA that meets your needs.

Additional resources

Engineer Evaluating Server
Articles & Insights Jan 30, 2017

Rethink Six Myths Behind OEM Maintenance

6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.

Headset with Servers and Safety Badge

Set your IT team up for success