ExpressConnect® Account Management
Transform the way you manage support
Access what you need. Take control of your data center support with visibility into your coverage and agreement details. With ExpressConnect® Account Management, you can accurately report, forecast and plan for projects and hardware refreshes. We help you manage your data center more efficiently with the right information all in one place.
Account Management Features
- View agreements and SLAs
- Manage coverage and request updates to agreements
- Live chat 24/7 with our in-house customer support team
- Track and review warranty coverage
- View equipment supported by ExpressConnect Monitoring
- Identify hardware reaching EOL & EOSL
Responsive on-demand support
Live chat with our knowledgeable in-house customer support team 24/7 for answers and assistance.
Adjustable coverage to match your needs
Manage your support with flexibility as your data center needs change. You can easily request penalty-free updates to agreements and SLAs at any time.
Access anywhere, anytime
Find the information you want in our secure platform using any device.
Plan ahead for coverage needs
How do I keep track of my warranty coverage in ExpressConnect?
You’re able to store and view equipment warranty dates in our all-in-one solution. As a warranty expiration approaches, you can:
- Add equipment to Service Express coverage
- Renew OEM support and update your new warranty date for accuracy
- Remove decommissioned equipment from warranty tracking
We know it’s busy out there, and we don’t want you to overlook an expiration date!
Can we have multiple user accounts in ExpressConnect?
Yes! Your account admin can easily add users to ExpressConnect. Each new user will receive an email with steps to complete set-up.
You can assign access permissions based on location or agreement and reactivate/deactivate an account as needed.
Insights from our customers
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