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Data Center Support: ServiceEdge Logo

Our people-powered approach sets the standard for what data center service can and should be

Your data center support specialists

Outstanding service in your data center is central to your experience with us. Our customer-focused data center support team is ready to repair a down server, speed up response times, and offer more coverage flexibility for you. With ServiceEdge, we meet your hardware maintenance needs by connecting you to smart, responsive, user-friendly data center support.

Data Center Support: ServiceEdge 24/7/365 US Response

Green-Light Response

Increasing your uptime

• 24/7/365 In-house customer support
• Quick service engineer callback
• Local parts inventory
• Real-time status updates
• Express resolution

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Data Center Support: ServiceEdge Engineer Expertise

Technical Smarts

Experts in the data center

When you need problem-solvers and trusted advisors, you can rely on our field service engineers and technical support team.

From maintenance to strategic consults, our service team has the resources to keep your Cisco, IBM, HPE, Dell EMC and other OEM equipment operating at peak performance.

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Data Center Support: ServiceEdge User Friendly Service

User-Friendly Support

Making service easier for you

• Flexible coverage
• Coterminous agreements
• Billing customization
ExpressConnect® portal
• Primary and secondary service engineer
• Dedicated account team

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Data Center Support: ServiceEdge 10-minute Call Back

Average Engineer Callback

Data Center Support: ServiceEdge 99% Onsite Response

On-Site Response Met

Data Center Support: ServiceEdge 97% First-Trip Repair Rate

First-Trip Repair Success

Learn about PartsEdge™

Our exclusive parts process ensures the Right Parts at the Right Time

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