Our people-powered approach sets the standard for what service can and should be
Your data center support specialists
Outstanding service is central to your experience with us. Our customer-focused data center technical support team is ready to repair a down server, speed up response times, and offer more coverage flexibility for you. With ServiceEdge, we meet your hardware maintenance needs by connecting you to smart, responsive, user-friendly data center support.
Green-Light Response
When you call, we’re ready
• 24/7/365 In-house customer support team
• Engineer callback within 30 minutes
• Local parts inventory
• Real-time status updates
• Express resolution
Technical Smarts
Experts in the data center
When you need problem-solvers and trusted advisors, you can rely on our field service engineers and technical support team.
From maintenance to strategic consults, our service team has the resources to keep your Cisco, IBM, HPE, Dell EMC and other OEM equipment operating at peak performance.
User-Friendly Support
Making it easier for you
• Flexible coverage
• Coterminous agreements
• Billing customization
• ExpressConnect™ portal
• Primary and secondary engineer
• Dedicated account team
Average Engineer Callback
On-Site Response Met
First-Trip Repair Success
Learn about PartsEdge™
Our exclusive parts process ensures the Right Parts at the Right Time
