COVID Updates & Customer Information: Service Express continues to operate at full capacity in providing support to customers, maintaining parts inventories and responding successfully within COVID-19 restrictions. View updates

User-Friendly Support

Making it easier for you

Redefining your data center maintenance experience

You shouldn’t have to deal with red tape, phone trees or confusing terms with your data center maintenance. From service tickets to agreement details, we keep third-party support simple for you.

User-friendly in every way

FLEXIBLE COVERAGE

Colocations, virtualization, shifting priorities and budget lines impact your support needs. When it’s time to adjust your coverage, count on a quick update with no penalties. 

EXPRESSCONNECT® PORTAL

With immediate 24/7 online access, you can open service tickets, check service history, view your agreement, live chat and more.

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COTERMINOUS AGREEMENTS

Skip the tedious maintenance of expiration dates and focus on your operations. Welcome to simplified service administration with one coterminous agreement.

PRIMARY AND SECONDARY ENGINEER

For every service ticket, rely on an experienced engineer team who knows you and your data center environment.

BILLING CUSTOMIZATION

Preferences? We’ll build a customized option for you. Billing flexibility for varied frequencies, invoice requirements, multiple recipients and more.

DEDICATED ACCOUNT TEAM

Reach out to your account team for answers and consistency in meeting coverage, support and invoicing needs.

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Hear about the service experience from our customers' perspective

Through the industry-wide rating system, Net Promoter Score, we ask our customers to honestly evaluate their
experience with Service Express. No strings attached, no silver lining: just candid responses. See what they say about us here.

User-Friendly Data Center Support

LOCKED-IN PRICING

No unwelcome price increases or agreement terms. Your pricing remains locked in, even if covered equipment is removed.

GAP COVERAGE

Agreement start and end dates don’t always align with your coverage needs. Use the flexibility of our short-term maintenance to “fill the gap” in your data center support.

ADJUSTABLE TERMS

Changes are penalty-free. Easily add or delete equipment, modify SLAs, or terminate your agreement with a simple 30-day written notice.

ServiceEdge Data Center Support | Service Express

Our people-powered approach sets the standard for what service can and should be

PartsEdgeData Center Support | Service Express

Our “Right Parts at the Right Time” process to supporting your server, storage and network equipment

Service Express

Data Center and Network Third-Party Hardware Maintenance

4.8

33 Verified Reviews >
as of October 25, 2020

Have an experience to share? Leave us a review on Gartner Peer Insights.

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.

Contact us for a maintenance quote today

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