User-friendly support
Making it easier for you
Set your service expectations higher
Easier for you. With all you need to accomplish in the data center, you don’t have time for red tape, phone trees or inefficiencies. And you won’t get any of that with us.
From service tickets to agreement details – we keep our third-party maintenance simple for you.
User-friendly in every way
FLEXIBLE COVERAGE
Colocations, virtualization, shifting priorities and budget lines impact your support needs. When it’s time to adjust your coverage, count on a quick update with
no penalties.
EXPRESSCONNECT® PORTAL
With immediate 24/7 online access, you can open service tickets, check service history, view your agreement, live chat and more.
COTERMINOUS AGREEMENTS
Skip the tedious maintenance of expiration dates and focus on your operations. Welcome to simplified service administration with one coterminous agreement.
PRIMARY AND SECONDARY ENGINEER
For every service ticket, rely on an experienced engineer team who knows you and your data center environment.
BILLING CUSTOMIZATION
Preferences? We’ll build a customized option for you. Billing flexibility for varied frequencies, invoice requirements, multiple recipients and more.
DEDICATED ACCOUNT TEAM
Reach out to your account team for answers and consistency in meeting coverage, support and invoicing needs.
Our people-powered approach sets the standard for what service can and should be
Our “Right Parts at the Right Time” process to supporting your server, storage and network equipment
Learn more about the advantages of our data center maintenance
Contact us for a maintenance quote today
