User-Friendly Support
Making it easier for you
Redefining your data center maintenance experience
User-friendly in every way
FLEXIBLE COVERAGE
Colocations, virtualization, shifting priorities and budget lines impact your support needs. When it’s time to adjust your coverage, count on a quick update with no penalties.
EXPRESSCONNECT® PORTAL
With immediate 24/7 online access, you can open service tickets, check service history, view your agreement, live chat and more.
COTERMINOUS AGREEMENTS
Skip the tedious maintenance of expiration dates and focus on your operations. Welcome to simplified service administration with one coterminous agreement.
PRIMARY AND SECONDARY ENGINEER
For every service ticket, rely on an experienced engineer team who knows you and your data center environment.
BILLING CUSTOMIZATION
Preferences? We’ll build a customized option for you. Billing flexibility for varied frequencies, invoice requirements, multiple recipients and more.
DEDICATED ACCOUNT TEAM
Reach out to your account team for answers and consistency in meeting coverage, support and invoicing needs.
Hear about the service experience from our customers' perspective
Through the industry-wide rating system, Net Promoter Score, we ask our customers to honestly evaluate their
experience with Service Express. No strings attached, no silver lining: just candid responses. See what they say about us here.
LOCKED-IN PRICING
No unwelcome price increases or agreement terms. Your pricing remains locked in, even if covered equipment is removed.
GAP COVERAGE
Agreement start and end dates don’t always align with your coverage needs. Use the flexibility of our short-term maintenance to “fill the gap” in your data center support.
ADJUSTABLE TERMS
Changes are penalty-free. Easily add or delete equipment, modify SLAs, or terminate your agreement with a simple 30-day written notice.
Our people-powered approach sets the standard for what service can and should be
Our “Right Parts at the Right Time” process to supporting your server, storage and network equipment
How Can We Help?
Learn more about expert data center maintenance solutions.
Additional Resources
EOL & EOSL Database >
Search and find upcoming EOL or EOSL dates on hardware
VIDEO: What is Third-Party Maintenance? >
How is third-party data center maintenance different than OEM support?
ExpressConnect® Monitoring >
Automated 24/7 hardware support solution for your data center
Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates. The Gartner Peer Insights Customer First badge is a trademark and service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. The Gartner Peer Insights Customer First program constitutes an organization’s commitment to solicit reviews from its customers using programmatic sourcing strategies and best practices. They neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.