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We are looking for a Software Manager to join an established team here at Service Express!

The Software Manager is responsible for software development at Service Express and will drive the vision and articulate the roadmap to enable the software development team to meet business goals.  Additionally, the Software Manager an active team player who leads in a high growth, fast-paced environment, enjoys technical challenges, applies sound judgement, meets deadlines, and communicates and collaborates effectively with internal and external stakeholders. 

Here’s what this position is all about:

• Effectively communicate and implement a software development vision and roadmap that meets the current and future needs of Service Express based on state-of-the-art technologies, methodologies, and best practices. 
• Own and drive the overall software strategy and direction as well as setting a clear path for the organization with keeping pace with business demands and innovation.   
• Participate in company meetings as appropriate to gauge business needs, identify solutions and discuss remedies with leadership. 
• Research, recommend and implement innovative best-in-class software and methodology solutions supporting Service Express business goals.   
• Engage in sound business practices daily by proactively measuring all decisions against the company’s four core objectives: excellent customer service, employee engagement, margin retention & growth and revenue growth. 
• Partner with leaders to understand business specific needs and overall functionality of requested improvements to current systems and processes to best identify effective and efficient solutions that align with other company objectives. 
• Establish methodologies and metrics to keep Service Express leadership informed on the performance of IT software development and support activities. 
• Proactively maintain and upgrade the software environment based on best practices. 
• Respond quickly and effectively to issues and take responsibility for seeing those issues through to resolution. 
• Manage the software development and support teams, is accountable for coordinating resources, processes, and technology to deliver business enabling software for Service Express. 
• Responsible for agile product management including helping the steering committee prioritize the backlog, manage releases, set expectations to internal and external stakeholders, and perform all Agile/scrum activities as per best practices. 
• Set realistic deadlines and appropriately manage expectations to ensure internal customer understanding.  
• Train internal users as appropriate to utilize software nuances and updates to the best of their abilities. 
• Consistently meet expectations and objectives set forth by the Service Express Performance Management system: scorecards, ROI’s and quarterly 5/15’s. 
• Provide hands on leadership for a small, but growing, highly talented software development team including recruiting, training, coaching, career development, performance evaluation, expectation and goal setting, and discipline. 
• Active participant of the Service Express leadership team representing enterprise-wide software interests, establishes trusted relationships with business partners, and provides best practice metrics to ensure quality service delivery.   

What will help you be successful in this position:

• 5 + years experience in Software Development 
• A desire for leadership or experience with leadership
• A can do attitude 
• Technical Capacity – In depth knowledge and experience of software development processes, methodologies, and best practices. 
• Strong understanding of the software development lifecycle including software architecture best practices. 
• Familiarity with web development technologies. 
• Excellent interpersonal, communication, analytical, conflict management, and problem solving skills. 
• Ability to manage multiple complex assignments and priorities simultaneously while meeting deadlines. 
• Self-motivated, assertive, and with a passion for both technology and fulfilling business needs. 
• Strong team building skills coupled with the ability to facilitate communication and relationships across departments, businesses, disciplines, and skill sets. 

We offer you:

• Salary range $120-150k depending on experience
• Hybrid working, 3 days a week onsite
• Workplace flexibility that empowers our employees
• “Hire the Will and Train the Skill” culture with an effective field service training program 
• Access to best-in-class support teams within our service-oriented company
• Personal growth & advancement opportunities
• Paid volunteer hours & birthday off
• Several health insurance offerings that start on day one
• 50% health club membership reimbursement
• Company 401k match

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