VCE Storage Support & Maintenance
Don’t limit yourself to the status quo by settling for the high cost of maintenance. Take control of your VCE storage support with the help of third-party maintenance (TPM) that puts your best interest first.
VCE Storage Support
Accomplish your lingering IT priorities
Count on quick engineer callbacks and timely resolutions to eliminate unnecessary disruptions.
VCE |
Service Express |
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| Maintenance Support Features | ||
| 24/7×365 onsite support |
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| Warranty & post-warranty support |
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| Gap coverage |
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| EOL & EOSL support |
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| Dedicated primary & secondary engineer |
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| Engineer callback in 30 minutes or less |
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| Locally stocked parts |
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| Adjustable & penalty-free terms |
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| Easy-out agreements & locked-in pricing |
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Meet your changing IT demands
Access the resources you need at every turn and say goodbye to unwelcome complexities and hidden fees.
30+ years of experience
Average 10-minute engineer callback
97% first-trip repair success
99% onsite response met
All supported VCE products
Vblock
Search thousands of End of Life & End of Service Life dates
Real customers, powerful solutions
“Blisteringly fast ticket response and dispatch/repair mobilization. The best that I’ve seen in the business amongst U.S. providers.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with
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The vendor we left was pushing additional services we do not need or want, and the price of the services we were using kept increasing.
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Service Express' response times to tickets is phenomenal, their network engineers are very knowledgeable and helpful when needed
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We Just started using this company this past year , we had multiple meeting about different hardware and plan.
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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Their service has always been accommodating to requests and quick to respond to service issues.
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Our site has used Service Express' coverage several time in the past two months alone. The service calls have been acted upon without haste and the dispatching of a qualified and knowledgeable technician to the job site was immediate. I put a high value on the service provided to us by Service Express
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Service Express has always been able to fulfill our needs. They work closely with us to identify changing support needs.
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As a hardware maintenance vendor, they are easy to work with…
”(read more)
VCE maintenance FAQ
There is an assumption that as equipment ages, it becomes less reliable and experiences increased downtime and production loss. According to our data, most storage equipment is highly reliable for over five years.
We can continue to support your equipment well beyond an EOL or EOSL date. Despite what the OEM may say about your older equipment, it should continue functioning well beyond these dates helping you extend the life of your investment.
On-Demand Webinar | Take Control of Your Storage Hardware Refresh Cycle
We enjoy helping IT departments strategize, plan and weigh their hardware refresh options. Before spending tens of thousands on new equipment, we can help you determine what solution fits your company’s needs.
Coverage that meets your needs
24/7
30-minute engineer callback
Four hour onsite response
24/7×365
Same business day
30-minute engineer callback
Four hour onsite response
M-F, 8am-5pm
Next business day
30-minute engineer callback
Next business day onsite response
M-F, 8am-5pm
Custom
Need a customized solution?
We’ll work with you to create an SLA that meets your needs.
Additional resources
6 OEM myths to question: Don’t extend warranty support; it’s better to buy new. It’s time to buy new when equipment is End-of-Life or End-of-Service-Life. Only the OEM can make updates to storage software. Support is always provided by an OEM engineer. OEM engineers are trained storage experts with insider knowledge. The best service delivery is provided by the OEM.
Third-Party Maintenance Case Study | Retailer Saves Over $264K
A retailer started looking for a third-party maintenance provider with expertise in lowering costs and developing long-term partnerships. The company turned to Service Express for data center solutions and ended up saving over $264K in OpEx costs!
What is End of Life (EOL) vs. End of Service/Support (EOSL)?
Know what your options are when your data center server, storage or network hardware approaches End of Life (EOL) or End of Service Life (EOSL)/End of Support (EOS).
