Teradata Data Center Maintenance

Q: What is third-party data center maintenance?

Third-party maintenance (TPM) is an alternative to traditional OEM maintenance for warranty and post-warranty server, storage, network and software support. Third-party support can help you reduce maintenance spending, gain control of hardware life cycles, maintain productivity and more. Read more about TPM in the data center.

Q: Can you support EOL or EOSL Teradata storage equipment?

Yes. Our TPM services include support for warranty, post-warranty, EOL and EOSL equipment. Regardless of where your Teradata hardware is in the product life cycle, our team can help you make the best decision for your performance, capacity and compatibility needs. Read more about EOL & EOSL support.

Q: I’m planning a hardware refresh soon. Can you help me compare my options?

Yes! We help IT departments strategize, plan and weigh their Teradata hardware refresh options. Before spending tens of thousands on new equipment, we can help you determine what solution best fits your company’s needs. Read more about considering a hardware refresh.

Achieve more while conserving your IT budget with third-party maintenance (TPM) for your Teradata storage equipment.

Teradata Storage Support

Drive better results with our reliable Teradata storage solutions

Support that scales with you. With proactive Teradata third-party maintenance, we help you automate, streamline and access the resources you need all in one place.

Responsive support

24/7×365 customer assistance and onsite service

Greater flexibility

User-friendly, adjustable terms and agreements

Dedicated engineers

Knowledgeable primary and secondary engineers

Streamlined tasks

Manage maintenance with our ExpressConnect® platform

Data-driven reliability

Locally stocked parts eliminate repair delays with help from OnDeck® Predictive Sparing®

Adaptable coverage

Warranty, post-warranty, gap and EOSL support options

Customer-focused storage solutions

years of experience

service callback from engineer
*10-minute average

first-trip repair success

onsite response met

Improve the ROI for your Teradata storage equipment

Evaluate your hardware support options by identifying the IT equipment life cycle stage.

0–3 Years

OEM support

Warranties are typically bundled with equipment and vary between 1–3 years

9–12+ Years

End of Service Life (EOSL)

The OEM no longer produces, develops, updates or supports equipment

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3–6 Years

Post-warranty support

Don’t be caught without hardware support! It’s time to evaluate your options after the OEM warranty expires

6–9 Years

End of Life (EOL)

The manufacturer no longer produces or sells equipment. Firmware, patches and updates are reduced

Search thousands of End of Life & End of Service Life dates

What is EOL & EOSL

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OEM	Product Family	Model No.

All supported Teradata products

Storage

*We’re continuously expanding our supported products. Contact us if you don’t see your equipment listed above.

View All Supported Products

What our customers are saying

IT Manager Technical Services

“The Service Express team of sales engineers seems highly conscientious, very focused on delivering exactly what our business needs.”

Service Express

Data Center and Network Third-Party Hardware Maintenance

5 Reviewed Jan 28, 2025

Service has always been consistent and they have provided fast results.
”(read more)
5 Reviewed Jan 28, 2025

Service Express continues to deliver on its promise to provide excellent service.
”(read more)
5 Reviewed Sep 12, 2024

I am truly impressed with Service Express's customer service and knowledge. They explained everything in detail and answered all my questions. When there were things they could not help us with, they offered comparable options. They were very flexible on giving us time and working with us as we re-did the things we were needing. They were very patient with us throughout the whole process.
”(read more)

5 Reviewed Apr 30, 2024

Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
”(read more)
5 Reviewed Jan 22, 2024

The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with minimal extensions past SLAs. The account team has been upfront with any issues that developed and track down the root cause and made corrections to make sure there was a low likelihood of a similar instance occurring. I highly recommend them for Third-Party maintenance.
”(read more)
5 Reviewed Nov 8, 2023

SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we
”(read more)

5 Reviewed Oct 27, 2023

Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
”(read more)
5 Reviewed Oct 27, 2023

I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support
”(read more)
5 Reviewed Oct 31, 2023

Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work
”(read more)