Teradata Data Center Maintenance
Achieve more while conserving your IT budget with third-party maintenance (TPM) for your Teradata storage equipment.
Teradata Storage Support
Drive better results with our reliable Teradata storage solutions
Support that scales with you. With proactive Teradata third-party maintenance, we help you automate, streamline and access the resources you need all in one place.
Responsive support
24/7×365 customer assistance and onsite service
Greater flexibility
User-friendly, adjustable terms and agreements
Dedicated engineers
Knowledgeable primary and secondary engineers
Data-driven reliability
Locally stocked parts eliminate repair delays with help from OnDeck® Predictive Sparing®
Adaptable coverage
Warranty, post-warranty, gap and EOSL support options
Customer-focused storage solutions
30+
years of experience
30-minute
service callback from engineer
*10-minute average
97%
first-trip repair success
99%
onsite response met
Improve the ROI for your Teradata storage equipment
Evaluate your hardware support options by identifying the IT equipment life cycle stage.
0–3 Years
OEM support
Warranties are typically bundled with equipment and vary between 1–3 years
9–12+ Years
End of Service Life (EOSL)
The OEM no longer produces, develops, updates or supports equipment
3–6 Years
Post-warranty support
Don’t be caught without hardware support! It’s time to evaluate your options after the OEM warranty expires
6–9 Years
End of Life (EOL)
The manufacturer no longer produces or sells equipment. Firmware, patches and updates are reduced
All supported Teradata products
Active Enterprise Data Warehouse
Appliances for SAS HPA
Data Warehouse Appliance
Extreme Data Appliance
Extreme Performance Appliance
Integrated Big Data Platforms
IntelliBase
IntelliFlex
*We’re continuously expanding our supported products. Contact us if you don’t see your equipment listed above.
What our customers are saying
“The Service Express team of sales engineers seems highly conscientious, very focused on delivering exactly what our business needs.”
Service Express
Data Center and Network Third-Party Hardware Maintenance
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I am truly impressed with Service Express's customer service and knowledge. They explained everything in detail and answered all my questions. When there were things they could not help us with, they offered comparable options. They were very flexible on giving us time and working with us as we re-did the things we were needing. They were very patient with us throughout the whole process.
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
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The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with minimal extensions past SLAs. The account team has been upfront with any issues that developed and track down the root cause and made corrections to make sure there was a low likelihood of a similar instance occurring. I highly recommend them for Third-Party maintenance.
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SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we
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Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
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I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support
”(read more)
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Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work
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The engineers are well experienced and have good knowledge. They have timely responses.
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Service Express has provided hardware services for our older servers and storage well after the manufacturer has dropped support and they do it for much less.
”(read more)
Teradata maintenance FAQ
Third-party maintenance (TPM) is an alternative to traditional OEM maintenance for warranty and post-warranty server, storage, network and software support. Third-party support can help you reduce maintenance spending, gain control of hardware life cycles, maintain productivity and more.
Yes. Our TPM services include support for warranty, post-warranty, EOL and EOSL equipment. Regardless of where your Teradata hardware is in the product life cycle, our team can help you make the best decision for your performance, capacity and compatibility needs.
Yes! We help IT departments strategize, plan and weigh their Teradata hardware refresh options. Before spending tens of thousands on new equipment, we can help you determine what solution best fits your company’s needs.
Support options to meet your service needs
24/7×365
4-hour onsite response 365 days a year
Same business day
4-hour onsite response on business days, including holidays
Next business day
8-hour onsite response on business days, including holidays
Custom
Connect with us to build a solution to meet your needs.
Featured resources
Case Studies • 2 min read
Third-Party Maintenance Case Study | Retailer Saves Over $264K
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