Don’t let downtime disrupt your day
Count on quick and effective repairs with our data-driven strategy for parts and support.
How OnDeck® Works
No parts delays with OnDeck® Predictive Sparing®
Before your service ticket is placed, we’ve got the part. Ready for speedier repairs? OnDeck makes it possible:
Our proprietary algorithm analyzes decades of service data to predict failures before they occur.
Needed parts are identified and proactively stocked to keep your equipment running.
Your engineer restores uptime quickly with the right expertise and parts — no delays!
Proactive Service Delivery
Experience fewer slowdowns
OnDeck makes sure we have the right parts at the right time. It adds another layer of expertise to our quality parts process, 24/7 automation and actionable service insights to deliver greater reliability and higher first-trip fix rates.
Quality parts
Our Production Team follows rigorous standards and testing to reduce DOA parts and service issues.
Parts availability
OnDeck analyzes your equipment to identify future hardware failures and ensure that needed parts are on the local shelf.
Automation
ExpressConnect® Monitoring detects hardware failures and immediately opens service tickets for you 24/7.
Service insights
Our PartsRx tool uses advanced machine learning and service data to recommend parts for reliable repairs.
Quicker resolution
Your dedicated engineer arrives with the part needed to get you back in business in no time.