Supermicro Data Center Maintenance

Q: What is third-party data center maintenance?

Third-party maintenance (TPM) is an alternative to traditional OEM maintenance for warranty and post-warranty server, storage, network and software support. Third-party support can help you reduce maintenance spend, gain control of hardware life cycles, maintain productivity and more. Read more about TPM in the data center.

Q: Do you have access to high-quality parts for my Supermicro server and storage equipment?

We have immediate access to reliable Data Center Hardware for your Supermicro server and storage equipment. With the help of OnDeck® Predictive Sparing®, the right parts are already on our local shelf before you place a service ticket. Learn more about our Hardware Solutions or contact us for more information!

Q: I’m planning a hardware refresh soon. Can you help me compare my options?

Yes! We help IT departments strategize, plan and weigh their hardware refresh options. Before spending tens of thousands on new Supermicro hardware, we can help you determine what solution best fits your company’s needs. Read more about considering a hardware refresh.

Leverage Supermicro third-party maintenance (TPM) solutions for expertise, flexibility and agility in the data center.

Supermicro Server and Storage Support

Meet your IT goals with Supermicro third-party support

Go beyond the OEM status quo. Prioritize productivity, cost savings and more with expert Supermicro data center support.

Responsive support

24/7×365 customer assistance and onsite service

Greater flexibility

User-friendly, adjustable terms and agreements

Dedicated engineers

Knowledgeable primary and secondary engineers

Streamlined tasks

Manage maintenance with our ExpressConnect® platform

Data-driven reliability

Locally stocked parts eliminate repair delays with help from OnDeck® Predictive Sparing®

Adaptable coverage

Warranty, post-warranty, gap and EOSL support options

Explore user-friendly support options

Supermicro products on contract

years of experience

service callback from engineer
*10-minute average

first-trip repair success

Extend the life of your Supermicro server and storage hardware

Evaluate your hardware support options by identifying the IT equipment life cycle stage.

0–3 Years

OEM support

Warranties are typically bundled with equipment and vary between 1–3 years

9–12+ Years

End of Service Life (EOSL)

The OEM no longer produces, develops, updates or supports equipment

[{"id":"1b174d2b-0b0a-482a-bc88-fcd7ec2990b8","visibility":["0","0.1"],"type":"stop","frames":["0",""]},{"id":"5d516487-adc7-4abb-9928-e4223601ba16","visibility":["0.1","0.4"],"type":"seek","frames":["0","17"]},{"id":"c3828811-4af2-494e-8aaf-8e9888db476b","visibility":["0.4","1.0"],"type":"loop","frames":["17","185"]}]

3–6 Years

Post-warranty support

Don’t be caught without hardware support! It’s time to evaluate your options after the OEM warranty expires

6–9 Years

End of Life (EOL)

The manufacturer no longer produces or sells equipment. Firmware, patches and updates are reduced

Search thousands of End of Life & End of Service Life dates

What is EOL & EOSL

Clear search

No results found for .

Showing to

OEM	Product Family	Model No.

All supported Supermicro products

Server

Storage

*We’re continuously expanding our supported products. Contact us if you don’t see your equipment listed above.

View all supported products

What our customers are saying

Close Up of Hands Inserting Technical Equipment

Timothy Executive VP, Wholesale

“It is important that our hardware is monitored and downtime is minimal. Service Express always provides excellent, timely service and is a good value compared to OEM warranties.”

Service Express

Data Center and Network Third-Party Hardware Maintenance

5 Reviewed Jan 28, 2025

Service has always been consistent and they have provided fast results.
”(read more)
5 Reviewed Jan 28, 2025

Service Express continues to deliver on its promise to provide excellent service.
”(read more)
5 Reviewed Sep 12, 2024

I am truly impressed with Service Express's customer service and knowledge. They explained everything in detail and answered all my questions. When there were things they could not help us with, they offered comparable options. They were very flexible on giving us time and working with us as we re-did the things we were needing. They were very patient with us throughout the whole process.
”(read more)

5 Reviewed Apr 30, 2024

Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
”(read more)
5 Reviewed Jan 22, 2024

The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with minimal extensions past SLAs. The account team has been upfront with any issues that developed and track down the root cause and made corrections to make sure there was a low likelihood of a similar instance occurring. I highly recommend them for Third-Party maintenance.
”(read more)
5 Reviewed Nov 8, 2023

SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we
”(read more)

5 Reviewed Oct 27, 2023

Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
”(read more)
5 Reviewed Oct 27, 2023

I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support
”(read more)
5 Reviewed Oct 31, 2023

Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work
”(read more)