Data Centre Maintenance

Support Strategy

Stop settling for a less effective maintenance strategy

You’ve invested significant time, money and plans into your data centres. Yet the traditional OEM support model can limit you.

Once the service warranty expires, you’re:

Overspending on maintenance

Locked into an unforgiving post-warranty contract

Refreshing hardware sooner than necessary

In the end, you settle for less.

Data center maintenance infographic | Service Express

Drive better results with flexible third-party maintenance

Add TPM solutions to your support strategy to improve the ROI for your server, storage and network equipment.

Advantages include:

Optimising your CapEx and OpEx spend

Aligning coverage to changing needs

More control of your hardware refresh cycles

Reducing your carbon footprint

Multivendor Maintenance

Meet your needs with our expert support

You can rely on our TPM solutions with new, post-warranty, gap and EOL & EOSL maintenance for trusted server, storage and network service.

View All Supported Products

An image of hands holding clipboard and pen in front of equipment with cables

Maximise Your IT Infrastructure

Extend the life of your equipment

Did you know that equipment often continues to perform well and experiences fewer issues over time? We help you keep your data centre assets working with support that makes a longer life cycle possible.

Eliminate bad days in the data centre

You can expect faster resolutions and outstanding reliability from our maintenance experts. We excel at service because it’s what we do best.

Greater flexibility

Agreements are user-friendly, coterminous (if you’d like) and free of red tape. Need to make a change? We don’t lock you in or find ways to charge you extra.

Favorable terms
Adjustable, penalty-free support
Gap Coverage
Easy-out agreements

An image of a male and female engineer in a data center looking at equipment, the female engineer is holding a clipboard

Easy maintenance management

Quick, responsive support

Data-driven reliability

An image of a male Service Express engineer replacing parts in an equipment rack

See why our customers are so happy

Service Express

Data Center and Network Third-Party Hardware Maintenance

5 Reviewed Jan 28, 2025

Service has always been consistent and they have provided fast results.
”(read more)
5 Reviewed Jan 28, 2025

Service Express continues to deliver on its promise to provide excellent service.
”(read more)
5 Reviewed Sep 12, 2024

I am truly impressed with Service Express's customer service and knowledge. They explained everything in detail and answered all my questions. When there were things they could not help us with, they offered comparable options. They were very flexible on giving us time and working with us as we re-did the things we were needing. They were very patient with us throughout the whole process.
”(read more)

5 Reviewed Apr 30, 2024

Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first with Service Express to see if they can cover it. Once implemented, we have found their engineers and inventory more than adequate to meet our day to day needs for support.
”(read more)
5 Reviewed Jan 22, 2024

The transition to ServiceExpress was seamless. Once everything was onboarded, support continued as it should with no interruptions. Service delivery has been top notch, with minimal extensions past SLAs. The account team has been upfront with any issues that developed and track down the root cause and made corrections to make sure there was a low likelihood of a similar instance occurring. I highly recommend them for Third-Party maintenance.
”(read more)
5 Reviewed Nov 8, 2023

SEI has been a great resource for us. Their techs have been knowledgeable and even when we need only parts shipped to sites that have our own staff, they always make sure we
”(read more)

5 Reviewed Oct 27, 2023

Service Express has made it easier for us to keep our legacy hardware past the OEM support contract. When it comes time to renew most of our purchases we usually check first
”(read more)
5 Reviewed Oct 27, 2023

I could not have asked for better customer support, which includes technical design and architecture, understanding of our requirements and pain points, and post-sale support
”(read more)
5 Reviewed Oct 31, 2023

Fantastic experience overall – Service Express has been very flexible and responsive. They came in at a price point that worked for the organization and are very easy to work
”(read more)

Data Centre Maintenance FAQ

What is third-party maintenance?

Third-party maintenance (TPM) is an alternative solution to traditional Cisco, Dell EMC, HPE, IBM and other OEM maintenance options. You are able to use TPM for warranty, post-warranty, gap and end of life (EOL) and end of support life (EOSL) for your server, storage, network and software support. Third-party support can help you significantly reduce maintenance spending, strategically extend hardware lifecycles, maintain productivity and more.

Learn more about third-party maintenance in the data centre.

How do you maintain equipment at a lower price than the OEM?

The OEM business model relies heavily on new product sales and solutions which demand research and development budgets, cutting edge technology, and a large team of developers. OEMs also shoulder much greater overhead and legacy costs.

We operate differently. Our focus is on helping IT professionals optimise their investment in OEM equipment and solutions as effectively and as long as possible, according to current and future needs. With decades of experience, a database of equipment insights, stringent inventory processes, advanced automation technologies, a robust supply chain and more, we are better able to control our costs. We pass savings directly to our customers without compromising on service or innovation.

How do your engineers compare to OEM engineers?

Our engineers are equipped with the knowledge, parts inventory strategy, and advanced tools to meet, if not exceed, OEM engineer capabilities.

High service expectations are the norm as our engineers deliver multiplatform support in data centres worldwide. Technical expertise is built through experience in the field and annual training in our Aces Technical Academy. Additional engineer resources include our extensive Support Knowledge Base, regional Learning Labs for specialised hands on training, data-driven service insights, and level three support from our Field Technical Operations team whenever needed.

The advantage of a dedicated primary and secondary engineer for your account brings consistency and a partnership mindset to meet your service and business needs.

Featured resources