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Service Express Launches New Customer Portal

November 6, 2018

Grand Rapids, MI – Service Express, a leading third-party maintenance (TPM) provider headquartered in Michigan, has launched a new online portal for customers. ExpressConnect™ is an updated customer portal experience with a simple, responsive user interface for easy navigation. A project a year in the making, ExpressConnect was built on customer feedback, connecting them to their account information quickly and easily.

Through ExpressConnect, customers are able to place service tickets, view open and closed tickets, add notes and attachments to tickets, sort tickets by agreement/location/date, download 12 months of service ticket history, and live chat 24/7 with Customer Support.

“We know IT professionals are always crunched for time,” said Service Express VP of Service Rob Miller. “ExpressConnect is quick and easy to navigate, so our customers can access their account information anytime and place service tickets online—which can come in handy when you’re working in a noisy data center.”

ExpressConnect also connects customers to important asset management features, including the ability to request changes to data center service level agreements, view equipment, and track warranty coverage. Using this portal can help Service Express customers alleviate the challenge of data center asset management, which is key in the busy world of data center operations.

Service Express customers can access ExpressConnect at connect.serviceexpress.com.

 

About Service Express

The leader in providing third-party maintenance, Service Express specializes in onsite data center support for server, storage and network equipment to help IT teams control costs and optimize infrastructure strategy. Customers can manage, monitor and automate support with ExpressConnect®. Founded in 1993, Service Express maintains multivendor data center equipment for healthcare, manufacturing, education, finance, government, technology and other Fortune 500 companies worldwide.

In addition to post-warranty maintenance, Service Express offers hardware system and sales solutions, OS support, IT asset disposition and data center relocations. For more information, visit serviceexpress.com

For press inquiries, please contact Josh Leatherman at [email protected] or call (800) 940-5585